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R_E_I
Los Angeles, California
Overpriced and not maintained
3.0 of 5 bubblesReviewed Aug 22, 2019via mobile
Didn't Like:
Looks can be very deceiving. The internal structure is very Dated.
Carpet is separating from the floor.
Bathtub drain is clogged with palm size hair ball.
Horizontals are full of dust.
Bed is really FIRM, no layer of pillow top.
The balcony floor is wet all the time (but the glass door is close?!).
Some guests are smoking on the patio and it smells in your room.
Customer service needs improvement.
(They will take your call but they will not do anything on solving the problem)

I like:
The view (that's the only reason I booked this hotel)
Front desk and Valet staff are great.
Date of stay: August 2019Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (7,585)
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2,170 - 2,175 of 7,585 reviews
Reviewed August 22, 2019

I've stayed here several times for work trips.

Pros:
- Mountain/bay-facing rooms are amazing-- great view to wake up to and you can open the windows even high-up and get fresh air.
- Decent restaurants with good wine selection. Excellent view of mountains with floor to ceiling windows.
- About a 10 minute walk from the metro.
- Good food options nearby
- Very comfortable bed
- Responsive front desk staff

Cons:
- Older building-- I've never heard my neighbors, but the gap between the entry door is too large-- you can hear people walking down the hallways. It startled me at first because it almost sounds like they're in your room.
- Gym is old and dirty but it works, so that's something.

Room tip: Get a room facing the mountains
Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank Kate F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2019 via mobile

Recently stayed at the pinnacle hotel Harbourfront for 2 nights and the service was amazing. The hotel is closed to all major landmarks , the staff is very helpful and understanding. Front staff Anthony Lindsey and Danielle made sure our stay was the best, they were professional and courteous. Helped us like their own family. I would definitely recommend this hotel to friends and family.Hotel has a very beautiful gift shop ultimate convenience and souvenir shopping all under one roof.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Syed Tanvir H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2019

Excellent service at checkin with Alex, I was offered for a small fee (30) a nice room with an harbourfront view, it was an amazing view. Restaurant was good, I had dinner and breakfasts, omelettes are very good

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Escape143998
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2019

Good location close to Fly Over Canada. There was a scheduled power outage for the hotel from 12:00am - 6:00am that I wasn't informed of until I was checking in, had I known earlier I would have stayed elsewhere.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Allan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2019

Not only was this a beautiful, modern hotel with a friendly and helpful staff, but its location within easy walking distance to the waterfront and restaurants as well as the sea wall path was perfect. One interesting feature: the complimentary bicycles that were available to ride on the nearby bike path to Stanley Island and the waterfront, but be aware that they can't be reserved and are gone by early in the morning.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank missouridave2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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