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“Quality you may expect with an excellent view”

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The Pinnacle Hotel Harbourfront
Ranked #39 of 90 Hotels in Vancouver
Certificate of Excellence
Utrecht, The Netherlands
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Quality you may expect with an excellent view”
Reviewed August 31, 2009

Good hotel, it seems like most of the rooms had an update, rooms have LCD tv's, in-room safe. Downside is that you have to pay for you wireless internet aswell the lack of a complimentary breakfast. Try to get a room on the floor 15 or 16 on the waterfront side, see how the waterplains take off.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicadago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,952 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (514)
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  • Chinese (Traditional) first
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English first
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 29, 2009

We spent 5 nights at the Renaissance and enjoyed our stay immensely. The friendly staff really add to the experience. They could not have been more helpful particularly the doormen/bell staff and the waiters and waitress in the restaurant.

The rooms may be on the small side but are lovely with more then enough space for two adults. The large windows provided great views of the city. Most rooms have a sliding glass door with a Juliet balcony. We enjoyed the fresh air this provided but may have felt differently if traveling with small children. The location is perfect for touring this beautiful city - morning walks along the sea wall are wonderful. Plenty of options in the neighborhood for breakfast. Yes, the hotel restaurant is expensive but the dinner we had there was very good. The fitness center and pool area are also well-maintained and spacious. We did not experience any of the problems others mentioned with housekeeping. Our room was always spic & span clean and had a full supply of towels, shampoo, etc. Plenty of public transportation nearby and if you are a tourist the hop-on/hop-off bus stops right across the street. Enjoy your visit to beautiful BC.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GibbsvilleGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island bound
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 26, 2009

was here for 3 nights mid- Aug. Great location. Expensive food  $23 plus for bacon and eggs??  Booked a 2 bedded assessible room and was told it was confirmed. When we got there I was informed it was either 2 dbl. beds with no assessiblity or 1 with a king bed and a chaise with assessiblity. I chose the king bed (I was with my 82 yr old mom and wheelchair bound sister. There is only enough room in the 'assessible' room to get the wheelchair in. Not enough room to get the chair around the room. The bathroom has grab bars at the toilet and in the shower/tub (if you need a roll in shower you are S.O.L)...Had to call twice for the extra bedding so I could sleep on the chaise . When I asked where a certain restrurant was I was told it just just a few blocks away (it was 8 blocks UP HILL and I was pushing a wheelchair).  You get 1 towel per person, some days we had shampoo/conditioner and lotion, other days we had no soap ,1 shampoo and 2 lotions. The bed  I was told was comfortable. I was woken up one night at 3am from the alarm clock in some other room. If you are not on the harbor side you get street noise till 2am.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank april61997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MN
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2009

We stayed three nights, We had an awesome view of the harbor, the room was perfectly sized. We had asked for a fridge and it was brought to the room in 10 minutes. The room was very quiet, never heard a single thing. The parking is very secure and you have in and out rights. The hotel is located in an excellent location. You can walk to Stanley Park and take the park shuttle, Robson, Gastown etc. The staff was very friendly and helpful.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MN_GIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMillerInc
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 18, 2009

My husband and I booked this through priceline, thinking we'd be staying at a four star hotel. We were certainly impressed with the name, delighted by the deal and looked forward to the location.
Upon arrival, the lobby was chaos with luggage strewn everywhere for a Coors Light/Maxim event...it felt like a frat house. Reception was chilly and the only time the desk clerk smiled was when she offered us a room with a water view for an extra $30 per night. Seriously?
We went to our room to freshen up and were nonplussed. It was fine, but certainly not four star. The chaise lounge was stained, the desk was dusty and the bathroom was cramped at best. We took off to see the sights and returned later that evening to get ready for bed.
Well...we didn't notice this during daylight hours, but upon closing our room door and dimming the lights, we noticed that we could see clearly into the hallway via spaces between the door and doorjamb. Not just light, but actual people passing by! On all four sides! If that wasn't enough, this also allowed quite a bit of sound to travel through to our room, and we heard every step, cough, door click, etc. all night long. We were SO disappointed! Good thing it was only one night!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKMillerInc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 17, 2009

This hotel was recently upgraded to a 4* (from 3.5*) and I would agree that it is on par with the other 4* in the downtown Vancouver area. The exterior is somewhat "tired" looking, but the rooms were on par with anything designed in the 21st century. (Loved having the 42" LCD & the chaise lounge!) Comfy bedding (white cotton duvet cover - no icky polyester!) and yummy smelling Bath & Bodyworks toiletries were a bonus. We received a harbourside room despite being a Priceline customer - wow! (We ALWAYS get a "city view" room.) Staff excuded the right amount of friendliness. (Housekeeping forgot our room one day, but replenished our needs immediately when called.) The pool is perfect for families with kids. The workoute area had current Precor machines (better than at my own gym!), but the weights were dated. Overall, I would hope to stay here again given the proximity to the waterfront, Robson Street & Stanley Park.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liclak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 1, 2009

The location is wonderful, the hotel is nice, clean and beautiful. I thought the service was excellent from the Concierge to the front desk. I work for Marriott and they didn't know it, but still went above and beyond. The fitness equipment could use some maintenance. I would definitely recommend eating breakfast and the Urban Market next door. Amazing omelets (plus potatoes and toast) for $10.00! We ate there everyday. You can also pick up sandwiches and snack items if you hit the hiking trails (Grouse Grind is a must if you want a workout).

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sparky1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pinnacle Hotel Harbourfront

Property: The Pinnacle Hotel Harbourfront
Address: 1133 West Hastings Street, Vancouver, British Columbia V6E 3T3, Canada (Formerly Renaissance Vancouver Harbourside Hotel)
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Vancouver
#38 Business Hotel in Vancouver
#40 Family Hotel in Vancouver
#41 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Pinnacle Hotel Harbourfront 4*
Number of rooms: 448
Official Description (provided by the hotel):
Defining Vancouver flare with opulent accommodations, exceptional service and a breathtaking view of Coal Harbour and the city, the Pinnacle Hotel Harbourfront welcomes travelers to discover the vibrant atmosphere of Downtown Vancouver. Our 442 guestroom provides a well-designed harbourfront escape, with locally inspired, full-service amenities and personalized service for your stay in Vancouver. ... more   less 
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Also Known As:
Renaissance Vancouver
Vancouver Renaissance

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