The family stayed here for Pokemon Worlds from August 7-11th. It was very convenient to the waterfront and the convention center which is a lovely area to visit. The hotel is going through some renovations which is a GOOD thing since it NEEDS these renovations. I had the choice of a high level floor with a city or 5th floor with a harbor view. I went against MY OWN ADVICE and took the low floor for the better view. Well, I should have taken really high up since we heard the construction starting at 8AM. We were up before 8AM each morning so it didn't affect our sleep but if anyone wanted to sleep in, it would have been very annoying.
Also, I was in room 525. When we go there, it was well organized and neat. However, it really needed a good dusting and honestly, a good vacuuming. The next morning, I went to the front desk and reported what I found. They were very apologetic and quickly rectified this situation. When we returned that night, our room was VERY clean and it was 100% improved. Maybe housekeeping or my specific housekeeper was a little lax on the job but the next few days, everything was fine.
Oh, btw, use the internet in the lobby. It is free for 4 hours at a time. Don't bother with room internet fees.
Now, why did I give this hotel 4 stars and not 3? Because of the service. It truly offered 4 star service. From front desk to bell hop to waiters to concierge, everyone was VERY good at their job and always greeted us with a smile. I value good service. This is what I feel sets hotels apart from each other.
There is one other thing to note and this has nothing to do with the hotel but with Vancouver in general…..the food is VERY expensive and not always that tasty. We did the hotel restaurant for lunch one day and that was perfectly fine but again, way overpriced. But then I ate in the city over the next 5 days and food prices were crazy high! I was raised in NY and I have no idea why they are so high and not have the tasty cuisine to really back it up. Even McDonalds and Subway prices are higher than what we pay here in the states. And it has nothing to do with the exchange rate as we are SO close to each other right now. Very odd.
- Official Description (provided by the hotel):
- Defining Vancouver flare with opulent accommodations, exceptional service and a breathtaking view of Coal Harbour and the city, the Pinnacle Hotel Harbourfront welcomes travelers to discover the vibrant atmosphere of Downtown Vancouver. Our 442 guestroom provides a well-designed harbourfront escape, with locally inspired, full-service amenities and personalized service for your stay in Vancouver. ... more less
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- Also Known As:
- Renaissance Vancouver
- Vancouver Renaissance