My boyfriend and I decided to stay here over the long weekend to celebrate his birthday. We have both stayed at this hotel 4 times before. Luckily, we happened to find a Living Social voucher, and jumped right at the chance.
It's a very charming and beautiful hotel. Although it is showing its age, it has been very well kept. We decided to upgrade to a luxury king, as its the room we're used to (Living Social comes with deluxe room, but an upgrade is available at $10/night).
- The size of the rooms are on par with other downtown Vancouver hotels
- Bathroom is fairly large
- Thick towels
- No slippers (something I really enjoy having at 'luxury' hotels)
- Only 1 robe (although I know we could always call down and ask for another one, it's just not worth the hassle. It's very rare for us to go to a hotel and for there to be only one robe)
Health and Fitness centre
- There's a squash court! How cool!
- Pools are well maintained. Clean and not too "chloriney" as with other pools. We've consistently seen someone checking up on it as well as someone checking on the chemicals in the water.
- Gym is one of the best hotel gyms we've gone to. Although it is not new, both my boyfriend and I are gym rats, and we both agreed it has all the equipment you would really need for a decent strength training and cardio workout. There are ellipticals, treadmills, and stair climbers. The dumbbells go up to 60lbs. There is also a flat barbell bench with plenty of plates. There is also a machine that has all your basic exercises.
- This is where the hotel falls short.
One of our room cards did not work upon check-in. Not a big deal, it happens. I go downstairs and speak with front desk, Ira, and she was pleasant and professional. After we left the hotel, we came back at about 12:30 am, and the same card somehow stopped working again. Okay, fine, we understand. We called front desk from the 15th floor phone, After calling twice, no one picked up, so we decided to trek back down to the lobby. Not a fun way to end off the night, but we're understanding.
This is where it unfolds. The front desk clerk, Eric Villard (? Vallard?), was rude, uninterested, unapologetic, and was just plain disrespectful. I have never ever met someone working at a so-called "luxury" hotel, that was this disrespectful. I find this to be a great shame, as many of the other workers were professional (valets, concierge, housekeepers, etc.). We were there for a bit, and waited and waited. Another worker had to help us get his attention. Eric came out looking sleepy eyed, but whatever, we're understanding.
I told him about my card not working. I do not work in the hospitality industry, but I would think it would go something like "I apologize for the inconvenience. What is your room number? For security, I would also require a piece of ID". Nope, instead, he asks "What is your room number? I need a piece of ID". Look, first of all, if i'm paying money for a luxury hotel, I don't care if you're actually sorry about a card not working. Out of professionalism, you say you are sorry. Do not just demand ID.
So fine, he was rude, I let that slide. While he was working on the computer, I commented that it was the second time this happened. Perhaps then he'll say something right? He did not even look up once to acknowledge my comment. Just merely smirked and continued typing. Wow. Do they train their staff here?
My boyfriend I asked him what would happen if a guest does not have ID on them. He explained, quite frankly and arrogantly, that usually they would fix the card and have them go and get their ID and come right back down. He ended off his little lecture with "Come on guys, it's security."
That was the final straw for me and my boyfriend. There is a certain amount of rudeness and belittling that we can take. We spewed on that this is not what hospitality is about, and he has no right to speak to us this way. He continued to try and justify his actions (really?), but quickly apologized. HALLELUJAH, I get an (haphazard) apology from this guy.
Perhaps, maybe, if he cared and realized the possible repercussions of his actions, he would've gone out of his way to apologize. Maybe just a phone call up to make sure we were able to get in. Nope, nothing. I would highly suggest either a) he finds another career path or b) undergo professional development courses.
Maybe he thought it would be fine treating just some Living Social customers like low class scum. Maybe we looked young and he didn't care. But my boyfriend and I are working professionals, and WERE repeat guests. The amount of disrespect we received turned us off from staying at this hotel ever again.
- Official Description (provided by the hotel):
- The Metropolitan Hotel Vancouver is a luxury full service hotel in one of the best locations that the city has to offer. Arriving at Vancouver International Airport, take the Canada Line to Vancouver City Centre Station and from there, we are a mere two minute walk. 197 luxurious guest rooms and suites await you, all which feature extra large marble bathrooms; most of which feature separate bathtub and showers. Connecting rooms are available, as well as an array of suites. Diva at the Met, is the hotel’s iconic restaurant, serving the finest in local seafood, meats, poultry, vegan and gluten free dishes. Nightly specials in the lounge attract both a local and international crowd nightly. Our staff anxiously await your next visit. ... more less
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- Also Known As:
- Vancouver Metropolitan Hotel