We stayed here for four nights. We arrived at noon after a really long journey and were told that there were no standard rooms available. Check in at this hotel is at 4pm which seemed a little later than most other hotels. We were offered an upgrade to a higher class of room which was available straight away – but for an additional $30/night. We declined this offer as we did not want to spend more money on hotel charges.
We went off to explore the city which was easy as the hotel is in a good location However, we hoped that the room would be ready before 4pm. It wasn’t until after 3.30pm that a room was available. It seemed a little odd to me that no rooms at all were available sooner than this in a hotel of this size. I actually wondered if the "lack" of standard rooms had more to do with the hotel wanting to sell upgrades than anything else.
Once we got into our room there was a rollaway in there - which we did not need and had not asked for. Also, the request made in our booking to have no feather bedding had not been carried out. This was disappointing given we had waited so long for the room to be made available. It was around 4.30pm and several calls to housekeeping before these issues were resolved.
Aside from these initial issues, the room was clean and comfortable and had clearly had something of a refurbishment carried out recently. It was also a decent size. It didn’t have much in the way of soundproofing though. We were on the 23rd floor and could hear quite a lot of street noise (sirens, trucks reversing, loud vehicles, street musicians etc). We could also hear our neighbours quite clearly at times through the wall as well as quite a lot of noise from the corridors.
Service was ok but nothing out of the ordinary. At times the guest services line rang for quite a while unanswered. Charging $10/night for wifi seemed excessive. The Starbucks in the lobby was great to have. Overall, I’m not sure we’d rush back here if we were in Vancouver again.
One other tip - we found that it wasn't always easy to get cabs in Vancouver, even at the hotel. So plan ahead and allow a little extra time if you are going to need a cab.
- Official Description (provided by the hotel):
- Cosmopolitan. Urbane. Stylish. From the moment you arrive at the Four Diamond Hyatt Regency Vancouver, it’s clear there’s more here than meets the eye. Be treated to plush amenities and uncompromising service in a downtown Vancouver hotel that boasts the largest guestrooms, most impressive meeting and event facilities, romantic wedding venues, and accomplished catering staff of any accommodation in Vancouver.Help green the planet with a stay at Hyatt Regency Vancouver. The first downtown hotel to be awarded five keys, the highest rating, by the HAC Green Key Program our Vancouver Hyatt uses the services of Bullfrog Power (100% green electricity from wind power) for all its meeting rooms.Let the luxurious Hyatt Regency Vancouver be your ideal starting point to explore everything this dynamic city offers. Freshly updated to reflect the excitement and vibrancy of Vancouver, our hotel is surrounded by the bustling business center; moments from unique shops and engaging entertainment. For business travel or vacation, reward yourself with a stay at the favored choice of hotels in Vancouver, British Columbia. ... more less
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- Also Known As:
- Hyatt Regency Vancouver Hotel Vancouver
- Hyatt Vancouver
- Vancouver Hyatt Regency