We stayed at the Westin Grand last week for 3 nights while in town to see The Police.
The upside: great building, lovely lobby, clean common areas, friendly front desk, super comfy bed, large and mod workout facility, great location on Robson, quiet room at night.
Negatives: Having only two elevators to service twenty some floors is really inconvenient. We waited for up to 5 minutes on multiple occasions during all 4 days we were there. Whoever designed that part of the building didn't think that through. Two elevators is more appropriate for a 6-8 floor hotel I would think. Another negative- moldy grout in the shower- YUK! Who wants that in their face in the morning? Also, air conditioning vent in bedroom blows directly on the part of the bed where your head would go and there is really no way to adjust it. I woke up with a sore throat from breathing cold air most mornings we were there. Couldn't completely turn off the air because the windows don't open and it got warm and stuffy real quick without it. The valet area is super small and the staff working it didn't seem to be working together to keep people moving through. One person would park a car in the middle of a space so that nobody else would be able to pull in and another valet would roll his eyes and go move the car 3 feet to accomodate another vehicle. We waited over 10 minutes just to be acknowledged when we pulled up the first time and we were the second of only 2 cars there at the time and there were two guys working. After 7 hours in the car, I was ready to get out and was a little annoyed by the Three Stooges routine in the valet area.
I'm spending a lot of time writing about the negatives, but that doesn't mean that I didn't enjoy our stay. Overall, it is a nice place with good staff in a great location and that combo is hard to find.
- Official Description (provided by the hotel):
- Located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more less
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- Also Known As:
- Westin Grand Vancouver Hotel Vancouver
- Westin Vancouver
- Vancouver Westin