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“Well positioned and good vale”

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The Westin Grand, Vancouver
Ranked #30 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed April 7, 2013

Always expect certain standards at the Westin, and this one maintained them. The hotel is all suites - so there is a living area as well as the bedroom and bathroom. This room had great city views and the hotel is well positioned in the heart of the city with short walks to all of the major shopping venues.
The staff were very pleasant, giving us recommendations for where to buy snow gear, Nothing was too much trouble for anyone - the check-in, the concierge, the bar staff - they were all friendly and helpful.
We have stayed at the Westin Bayshore, which is also a nice hotel - but this is much better because of its location and the size of the suite.

  • Stayed: December 2012, traveled as a couple
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1  Thank Kathryn150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 16, 2013

Dear Kathryn,

Thank you for your comments! We are in the business of service, and I am thrilled our team was able to go the extra mile to make your stay more memorable. We hope we can see you again soon!

Sincerely,
Bryce Beatty
General Manager

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1,066 - 1,072 of 1,776 reviews

Reviewed April 5, 2013

We have been with SPG since 1991. We used our points in the past but this stay was truly wonderful. They upgraded us to the top floor with a incredible view. The amenities in the room
were first class. The staff bent over backwards to make you feel at home. This place will be the hotel we will use when we visit Vancouver again.
To improve I would recommend new pillows. The ones we had and in other Westin hoels are too soft and we had difficulty sleeping . We woke up with sore necks. Probably should have asked for other pillows but it was 2 in the morning.

Room Tip: The higher you go the quieter it is.
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  • Stayed: April 2013, traveled with family
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Thank Mae456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 16, 2013

Dear Mae456,

As such a seasoned Starwood traveller, we truly appreciate your comments and are thrilled you had such a memorable stay! We look forward to many more visits!

Sincerely,
Bryce Beatty
General Manager

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Reviewed April 5, 2013

Great service, great location, quick check in, quick check out. Friendly staff. Reasonable rates. The rooms feel like a one bedroom condo. Comfy beds and great showers. Whats else can you ask for in a hotel?

  • Stayed: April 2013, traveled on business
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Thank Whiplash1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 16, 2013

Thanks for your comments Whiplash1976! We're glad you enjoyed your stay. See you again soon!

Sincerely,
Bryce Beatty
General Manager

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Reviewed April 5, 2013

We've stayed here a few times now. We like it because of the location and its very clean and the staff are always friendly and helpful. Close to shopping, nightlife, Rogers arena, BC Place, and great restaurants. We would definitely recommend it and we will be back!

  • Stayed: April 2013, traveled as a couple
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Thank hotntropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 16, 2013

Dear hotntropical,

Thank you for being such a loyal guest! We appreciate your business each and every time you stay with us, and are delighted that we continue to make your visits memorable. We look forward to many more!

Sincerely,
Bryce Beatty
General Manager

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Reviewed April 4, 2013

Stayed here a week during a recent business trip, the room was great and the hotel staff was excellent for the most part. It was a great location, close to everything, and with an IGA next door was really convenient as the room came with a functional kitchenette! I also loved the room service, excellent quality food with a great healthy menu, you can even order from Tim Hortons after hours (which is next door if you like Tim's, if you don't there are 2 Starbucks across the street)
The only complaint would be the responsiveness of the Spa. I was looking to book a massage at some point during the week, it took 3 phone calls and 2 messages in order to get a call back saying there were none available. Since they contract out these services it technically isn't the hotels fault, but if they had called me back sooner I would have looked for a spa elsewhere.
All in all a good trip!

Room Tip: Great views from the 22nd floor and up
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  • Stayed: March 2013, traveled on business
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Thank Sir_Hayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 12, 2013

Hi TJ004,

Thank you for staying with us! We're so glad you enjoyed your week with us and were able to sample some of our chef's new Fitness Menu creations in the restaurant! We appreciate the comments about our spa service, and will be sure to share your frustrations with them. Thank you for bringing that to our attention. We hope we can welcome you back again soon!

Sincerely,
Bryce Beatty
General Manager

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Reviewed April 3, 2013

I stay at the Westin Grand regularly for business and occaisionally for a side trip to Vancouver for personal stays. For downtown Vancouver it is great value especially when you factor in how consistent they are in quality and the how clean and quiet it is. Oh and the service is friendly and helpful too!

Room Tip: Ask for rooms on higher floors - although they only have two elevators to get you there - the rooms...
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  • Stayed: April 2013, traveled on business
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Thank 312BrianF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

I stayed in the Westin Grand Vancouver for two day city tour following a vacation in Whistler. The Westin Grand is located in the center of downtown and two blocks away from Granville Street, which hosts great restaurants, pubs and nightlife. The hotel itself had great amenities from extremely convenient parking, fitness spa, rooftop pools, etc. For convenient travel around the city, a bike rental store in a block away, which we accessed bike for a great scenic ride in the city.

The Westin Grand Vancouver is definitely a great luxury hotel in the center of a beautiful city.

  • Stayed: March 2013, traveled with friends
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Thank Ran Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded April 12, 2013

Dear Brian,

Thank you for being such a loyal guest! It is truly our pleasure to welcome you back to the hotel each time. We look forward to seeing you on your next visit!

Sincerely,
Bryce Beatty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand, Vancouver

Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range: $174 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Newly Renovated and located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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