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“Great Hotel”

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The Westin Grand, Vancouver
Ranked #29 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed October 4, 2012

The hotel staff were very friendly and courteous, and quick to respond to our room's air conditioner not working properly. They fixed it within 30 minutes of calling the front desk. Hotel key card didn't work immediately after activating, so after a quick trip in the elevator we ended up having it taken care of right away. Guy at the front desk walked with us to the elevator to ensure it would. Hotel is extremely clean, in good condition and the suites are all a good size with great amenities. Pool and gym area was clean and looked great, but didn't have an opportunity to use it. Hotel restaurant was great - food well prepared and service was excellent. Close to everything and would definitely stay again, small hiccups aside.

Room Tip: All of the rooms are suites, so you can't really go wrong.
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  • Stayed: September 2012, traveled as a couple
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Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded October 12, 2012

Dear rbruce2010,

Thank you for your review, I'm sorry that there were a couple of issues with your stay initially, I am glad that we were able to resolve these in a timely fashion so that they did not impact your enjoyment of both the hotel and your time in Vancouver.

I have passed on your comments to the Hiddent Restaurant and Lounge team, this means a lot to them as they have been working very hard on the menus and our service levels.

We hope you will be returning to the city very soon, and we are very happy to be your hotel of choice in Vancouver.

Sincerely,
Bryce Beatty
General Manager

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1,225 - 1,231 of 1,796 reviews

Reviewed October 3, 2012

Had a lovely stay and the beginning and the end of my holiday in Canada. Loved the location of the hotel and the rooms were spacious with fantastic views.The staff were all very accommodating and friendly. Did not get a chance to experience the hotel facilities but they all looked fantastic. Highly recommend this hotel to anyone wanting a nice hotel in a great location.

Stayed: December 2011, traveled with family
Thank Kristy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012 via mobile

Stayed for 4 days at end of our holiday.

Had a really good stay - the room was large, modern and had a great view I over city

The staff were very welcoming and friendly

Would definitely stay again if return to Vancouver

Only thing to nite us that Internet us chargeable in room however free at reception. The free codes work from your room too!

  • Stayed: September 2012
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Thank peteoxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded October 12, 2012

Dear peteoxford,

Thank you for joining us at the end of your holiday, we're so glad that you enjoyed the property and our staff. We hope that you will return to Vancouver soon and we are very happy that we will be your hotel of choice on your next visit.

Sincerely,
Bryce Beatty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

We stayed at the Westin Grand this fall for one night. We checked in a bit early without any problems and our room was ready and clean. We were on the 28th floor, which was a good choicce as there is contruction going on at the base of the building that was noticable in the morning, but not a real disturbance. We had no problems with the elevators. We used self park and had no issues. We needed a couple extra towels in the morning and they were delivered within minutes:) We did not use any of the dining available, as it is right on Robson and alot available right outside the lobby door for food and drinks. Tim HOrtons, next door, Startbuck across the street, many restuarants and Grrrrreaaat shopping! It is within a 10 minute walk to the Rogers arena and we felt quite safe walking in the area as well. We were also told that it was very safe, and it truely felt that way. When we asked for dining options they gave us the name of the Kingston Taphouse and had a great meal there. The only things that I would have liked to have seen were an ipod dock in the room and a mirror outside of the washroom. Find it harder to get ready with more than one person and only the one mirror, but that is just personal preference... the final peeve was the bottled water in the room is expensive and warm...and the only alternative is to exit the building as there are no pop/water machines in the building, but as mentioned earlier Tim's is right next door and thats where we went to rehydrate...Would definately stay here again!

  • Stayed: September 2012, traveled with friends
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Thank NFTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

This was our second stay at the Westin Grand Vancouver! Had to come back after an excellent first experience! We love the location, the staff is always friendly, and we were upgraded to a corner suite both stays which was a great bonus!! We are SPG gold members and were treated as such, both stays! We will definately be back, probably for Lady Gaga in January! No complaints here!

  • Stayed: September 2012, traveled with family
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Thank cjopba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded October 12, 2012

Dear cjopba,

We're so glad that you enjoyed your stay with us, both for its location and our staff! Thank you for your business both at The Westin Grand and with Starwood, we are looking forward to your return in January.

Sincerely,
Bryce Beatty
General Manager

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Reviewed October 1, 2012

i love this hotel it is so close to everything it is on Robson St. so you have everything at your finget tips, the hotel is so nice and i always get my early check in, it is so clean and so comfortable i always stay here when in Vancouver

Room Tip: the only thing i would recommend is paying the extra 50.00 to upgrade to the king size bed, balcony...
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  • Stayed: September 2012, traveled with friends
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Thank elmer1181779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

We've stayed at this Westin several times and other Westins and Starwood properties many, many times. The service here is what you'd expect at any other Westin property - friendly and courteous. The location is excellent and the primary reason we put up with the cost of the rooms.

However, I'm starting to get more and more disenchanted with the hotel given that its age is starting to show. Our room, a deluxe corner suite with view, going for ~430/night, had paint chips missing on a few corners of the suite, the shower stall is in dire need of grout replacement, there were several marks and dings in the walls, and there was a stain on the couch. While these things aren't much, at $430, I expected better.

Additionally, other than being a corner suite, the room was no better than rooms I've stayed in at half the price at the same location. Not worth the cost, in my opinion. At other, equally popular, Westin properties, we've gotten a full suite with kitchen, full living room, Jacuzzi tub, large bedroom and large ocean-facing deck for less.

Will I stay at this location again? Only if we're going to an event at Rogers, the Centre, or other venue nearby. I'll likely stay at the Wall Centre or other hotel in downtown Vancouver from now on.

Room Tip: More expensive rooms only get you a nicer view and maybe a corner suite. Size and in-room amenities...
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  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded October 4, 2012

Dear David S,

I'm sorry that the condition of your guest room was not up to our usual standards. This is certainly not indicative of the care that we pride ourselves in having for our guest rooms. I am glad that our location and service were to your liking.

If you do find yourself coming back to the city for an event or otherwise and book into the Grand, please reach out to me directly prior to your arrival so that I may ensure your room is as perfect as every one of our guests deserve.

Sincerely,
Bryce Beatty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Grand, Vancouver

Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range: $161 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Newly Renovated and located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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