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“Good location but did not get room reseserved”

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The Listel Hotel Vancouver
Ranked #25 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
“Good location but did not get room reseserved”
Reviewed September 22, 2013

Good location and agree with others about the helpfulness of the staff. However, they did not have the room that we had booked directly with them 3 months earlier. They had overbooked the hotel and do not give priority to the customers who book directly with them. Beware - they give priority to the outside booking customers like booking.com. In addition, they tried to just slip it by and did not tell us until I mentioned that we had booked a Gallery Room. I think they should have upgraded us rather than down graded. When I mentioned how upsetting it was they did give us the pressed coffee in the morning and one drink in the bar.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 28Love2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 21, 2013

We stayed at the Listel for two nights - it is in a very convenient location, right in the heart of Robson Street yet still within an easy walk of the waterfront. Robson Street we found to be a bit over-rated, but interesting nonetheless. The hotel has many artworks dotted around the walls. We stayed in a standard room which had very comfortable beds and plenty of room. Spotlessly clean, quiet and with enough hangars for clothes. Staff were helpful, and on-site restaurant - "Forage" - of a very high standard. The hotel is very focussed on recycling and the environment. The empty bar fridges were a novelty to us Aussies, but I guess this will soon become a world trend, as will the two queen beds in a room (handy for weight challenged couples and restless sleepers!). All in all a comfortable, relaxing stay with good service. Recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank GeriM02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, UK
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 20, 2013

Spent 4 nights in Vancouver. A different hotel because of the art& sculptures but just the right size. We were upgraded to a suite which was spacious & well appointed. Staff friendly, check/out simple & painless!
Hotel on Robson Street so perfect for shops, the city & especially Stanley Park.
Free wifi
The adjoining Jura restaurant was first class for the inclusive breakfasts. Also had dinner on two occasions. Interesting menu offering smaller portions of sharing platters but just right for us. Can't cope with enormous American sized meals!. Would strongly recommend & would love to go back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eddie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 19, 2013

Stayed for a couple of nights at the beginning of a trip to British Columbia & Washington State. Ideal location within walking distance of downtown, the harbour area and Stanley Park. The stylish reception area isn't matched by other public areas, but the room was spacious and well appointed. The attached Forage bar/restaurant is convenient, serving excellent microbrewery beer (though too cold for this type of brew), and the food is good though not as exceptional as the rather pretentious menu suggests. But for me the best thing about this hotel was the staff, who were all very friendly and helpful.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Naptonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thame, United Kingdom
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 18, 2013

We were booked into the Listel Hotel for a couple of days in Vancouver as part of a longer holiday. It is in a good position in the downtown area and, whilst it is perfectly comfortable and well appointed, I got the impression that it is more a building with rooms and a reception area, as opposed to a conventional hotel. Our room was large, comfortable, clean and boasted all the facilities you would expect at the price, but there was no room service, or any of the other amenities that you would normally find in a hotel. The "Forage" Bar/Restaurant is the only such amenity attached to the hotel, and seems to be an almost separate business. The food is lovely and the staff efficient, helpful and friendly, but it is certainly not large enough to accommodate more than a small percentage of the guests staying at the hotel, especially as it is also open to 'walk in' customers off the street. We enjoyed our stay there but, to my mind, it is a bit of a strange set up.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjakeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterton In
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 18, 2013

Searched for a boutique hotel to stay at in Vancouver and I hit the jackpot with this one. Location perfect, staff were very helpful and the hotel is part art gallery. On numerous occasions the staff went out of their way to be helpful. The rooms were oversize, giving us plenty of room. Ample supply of restaurants nearby from every food group and very walk able to all parts of the city. I highly recommend this hotel.

Room Tip: If you have special needs or wants, I would call the hotel directly after booking.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank KPGChesterton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield UK
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed September 16, 2013 via mobile

Clean comfortable room with good amenities. Good breakfast in the Forage Restaurant but evening menu limited and restaurant lacks atmosphere. Valet parking an absolute rip off. Would not choose to stay again when visiting Vancouver.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSPChesterfielduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Listel Hotel Vancouver

Property: The Listel Hotel Vancouver
Address: 1300 Robson St, Vancouver, British Columbia V6E 1C5, Canada
Location: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Vancouver
#21 Business Hotel in Vancouver
#24 Romantic Hotel in Vancouver
#26 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Listel Hotel Vancouver 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Listel Hotel, Vancouver is located on city's most vibrant shopping and dining street. It is also known as "Vancouver's most art-full" and eco-friendly hotel. The property features original and limited artwork throughout the 129 guest rooms and public areas. It also boasts two award-winning and popular restaurants - Forage and Timber. ... more   less 
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Also Known As:
The Listel Vancouver Hotel Vancouver

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