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“The worst Four Seasons.”

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Four Seasons Hotel Vancouver
Ranked #16 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Tokyo and California
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“The worst Four Seasons.”
Reviewed June 23, 2011

We, family of 3, stayed in a gold executive suite for 3 nights and we regret choosing this hotel. This was our first time in Vancouver and we chose this hotel thinking," We can't go too wrong with a Four Seasons," but we did.

The hotel is old and dated. It needs a serious renovation.

Our room was spacious with two bathrooms but it was musty, the furniture was old and uncomfortable for sitting. The bathrooms were small, the tubs small, the water flow in the shower feeble and we had to use the blow dryer to clear the steam off the mirror.

The gold executive suite didn't have a coffee maker, no complimentary water -- $7.50 each for the two bottles thoughtfully left on the bureau top -- and the wireless was not free. They had a coffee station in the lobby in the morning, but it ended at 8am. They had very small take-out coffee cups and tiny pastries in small numbers which were slow to be refilled. Very reminiscent of a Hampton Inn. Nothing against the Hampton Inn, but I don't think they pretend to be 5-star. After the first day, we opted for Starbucks which was right across the street. If you're going to do coffee stand, do it right!

The location is great and the concierge service is good, but with all new great hotels opening around town, I'm afraid the Four Seasons falls a season short. We were expecting much more from a gold executive suite at a Four Season's for 585 CAD+/night. We would certainly not stay here again.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Shibuyakko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (587)
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Anytown
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 20, 2011

This was a great hotel. It was clean and spacious and everything you would want a business hotel to be like. It did, however, change my idea of a Four Seasons hotels. Since this is only the second Four Seasons I have visited I don't know much about their standards, but I can tell you the first one was a lot nicer hotel overall. I don't think Four Seasons's Vancouver property provided the personal attentions to its guests that hotels in its class should. For example, the water was $7.50. When you're paying that much each night for a room you expect it to include a little more and not just sleeping accommodations. I once read a statement by a Four Seasons spokesman about why they don't have a rewards program. He said their hotels 'ask what type of water their guests want instead of simply just giving them free water.' In this sense the hotel fell short.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank travelgeek222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 13, 2011

service: very good. if you wanted, they would clean your room in the am , and have bed turndown service at night concierge was helpful directing us
room: clean. comfortable bed. on the small side. internet was included
good downtown location. short walk to the convention centre
fancy toiletries.
there's a computer just for printing out your boarding pass
gym: some machines, they have daily free aerobics classes. went to a session and got a private workout with the trainer.. pool is not too small however you swim outside for half of it. and in April in vancouver it can be chilly outside

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank FredShuuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertCima, General Manager at Four Seasons Hotel Vancouver, responded to this review, June 21, 2011
Dear FredShuuz,

Thank you for taking the time to provide us with your online feedback. We appreciate your kind, insightful and in depth comments regarding our facilities and overall service. It was a pleasure to read that you enjoyed our bathroom amenities and twice daily housekeeping service. These are a standard part of Four Seasons service around the world.

Our fitness center was recently updated and it is such a pleasure to read that these improvements and the addition of our daily activities schedule and personal training staff are appreciated by our guests.

Thank you again for your comments and we look forward to welcoming you back to Four Seasons Vancouver in the future.

Kind regards,
Robert D. Cima
Regional Vice President and General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
780 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 803 helpful votes
Reviewed June 12, 2011

Arrived at the hotel at 10am after a 24 hour flight and was offered a room straight away. It put us in a very good mood for the rest of our 3 day stay. Staff were professional everywhere in the hotel - helpful, knowledgeable and seemed very well trained.

We loved dining in Yew which we thought offered excellent value. We also thought that despite the hotel maybe needing an upgrade in certain areas in the near future, the prices charged at the moment offered us really good value. The professionalism was very refreshing.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Canberra_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertCima, General Manager at Four Seasons Hotel Vancouver, responded to this review, June 30, 2011
Dear Canberra Traveller,

Thank you for taking the time to share your wonderful feedback with us online. Four Seasons. It is always such a pleasure to read that were able to ensure a smooth arrival after such a long flight. We are blessed with many talented people who truly enjoy hospitality and taking care of our customers, and the years of success we have had are predominately due to their great work.

We have worked very hard in the past few years renovating and re branding YEW restaurant + bar and truly appreciate positive comments such as yours. With a highly competitive restaurant market in Vancouver we strive to create value with our pre-fix dinners and promotions.

Thank you again for your comments and we look forward to welcoming you back to Four Seasons Vancouver in the future.

Kind regards,
Robert D. Cima
Regional Vice President and General Manager
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Dawson Creek, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 7, 2011

This is a great hotel and I was very impressed with the service. I have never seen such friendly an helpful staff before. Even though it is a big hotel , the people who worked there greeted me by the name always.

The rooms are luxurious and the hotel has a nice pool and restaurant. It is located on top of the pacific mall , so its great for shopping. Its also about a 10min walk from the waterfront. The Canada line entrance is also right next to the hotel.

The only problem with the hotel is, is that it does not have a see view, but I guess the location makes up for that if you are there for business or shopping.

  • Stayed February 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank drdan0113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertCima, General Manager at Four Seasons Hotel Vancouver, responded to this review, June 21, 2011
Dear Drdan0113,

Thank you very much for taking the time to share your positive experience with other guests online. It is always gratifying to know when our guests have had a pleasant experience. You may be assured that I will share your thoughtful comments with our entire team. As well, thank you for your comments regarding our child friendly staff, the Kids in the City program is something that we have recently developed and it is wonderful to know that it is apprecaited. Our employees are our number one asset and their friendliness is an integral component of our guest experience.

Thank you once again for your wonderful comments and we look forward to welcoming you and your family back to the Four Seasons in the future.

Kind regards,
Robert D. Cima
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TO
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 26, 2011

The hotel is centrally located with 2 skytrain stations under the hotel: Granville & Van. Centre. You are only a short walk from everything (Robson, waterfront, bars). Check-in/out were quick and easy. Our room was checked/cleaned 2x a day. Free newspaper everyday. No complimentary water.

A couple of things annoyed me. The curtains don't cover all of the window, leaving a slit of sunlight thru. Once the sun is out, you'll know it. When you come back to the hotel, you can't access the elevators from the ground floor, but have to go all the way back to the lobby. The lobby wasn't impressive, for a 5*.

When it's quiet, you can hear the skytrain, but that's the price of convenience. The hotel's restaurant is very popular and has a good rep. (looked amazing). Didn't try it but I would definitely dine there next time.

I would stay again.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gifu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertCima, General Manager at Four Seasons Hotel Vancouver, responded to this review, June 21, 2011
Dear Gifu,

Thank you for taking the time to share your comments online. It is always a pleasure to read that our staff where able to create an enjoyable experience for our guests. I was sorry to read that your curtains did close all the way and would greatly appreciate some more information such as the room number to allow us to rectify this situation for future guests.

Your feedback regarding our elevator system is greatly appreciated as we are currently developing a new solution to ensure security, safety and ease of access for our guests.

Thank you again for your comments and we look forward to welcoming you back to Four Seasons Vancouver in the future and hope that you will have the opportunity to visit YEW restaurant + bar upon your next stay.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 19, 2011

This hotel feels like a 'normal' business hotel - think Intercon or Hyatt. You choose a Four Seasons thinking it will be a cut above - but the Vancouver property is not. Its not bad - just not special.

I spent three nights here in May and was in a good sized suite. It was pleasantly decorated - though nothing special. Where the room really fell down was the bathroom : really tiny, basic, very poor shower. Very disappointing.

The lobby and other common parts also are nothing special and nothing like any other Four Seasons I have ever stayed at - which are always excellent and very plush. Very much a no frills hotel

Service however, was of Four Seasons quality - very efficient, friendly and capable. 100% score there.

Didnt eat at the hotel - so no comments there. Gym was good.

For future trips to Vancouver I would stay elsewhere and more surprisingly for me - this stay has slightly eroded the Four Seasons brand in my mind - a brand that I had assumed was the best in the business.

Room Tip: ask if they have rooms with renovated bathrooms
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  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mungo888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertCima, General Manager at Four Seasons Hotel Vancouver, responded to this review, June 22, 2011
Thank you for candid feedback. I am sorry that the physical product of our hotel was not what you expected when compared to some of our properties which you visited and that you found nothing special about the hotel overall. Equally, you were disappointed with the bathroom; please accept my sincere apologies for any inconveniences caused.

We recently completed major renovations which have brought Four Seasons Vancouver much more in step with many of our newer properties around the world. We improved our restaurant, lobby and driveway as well as our guest rooms and suites. The design of any product is very personal and specific to each individual’s taste and inevitably our hotel will be viewed differently by different people. We have received many positive comments on the enhancements made to date; I am sorry for your disappointments.

While there are obvious physical differences between this, the second oldest Four Seasons hotel, and our newer sister properties, the service levels for which we are known remain consistent throughout. Despite your disappointments, I am glad that you were pleased with our service and are so appreciative of your positive comments in this regard. We do hope that you will return to our hotel to enjoy our service.

Sincerely,
Robert D. Cima
Regional Vice President and General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Vancouver

Property: Four Seasons Hotel Vancouver
Address: 791 W. Georgia St., Vancouver, British Columbia V6C 2T4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Vancouver
#8 Business Hotel in Vancouver
#12 Luxury Hotel in Vancouver
#13 Family Hotel in Vancouver
#15 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Vancouver 5*
Number of rooms: 372
Official Description (provided by the hotel):
Rising above Pacific Centre, Four Seasons Hotel Vancouver presents 30 storeys of relaxed urban luxury and thoughtful, experienced care. The natural charms and cosmopolitan airs of downtown Vancouver inform our luxury hotel’s inviting atmosphere. ... more   less 
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Also Known As:
4 Seasons Hotel Vancouver
Four Seasons Vancouver
Vancouver Four Seasons

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