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“Service is first class; always consitently excellent!”

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Sutton Place Hotel Vancouver
Ranked #29 of 90 Hotels in Vancouver
Certificate of Excellence
Whistler, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Service is first class; always consitently excellent!”
Reviewed June 20, 2014

I always love staying at the Sutton, Vancouver not just becasue the hotel is beautiful but because the service is exceptional. The staff really set the standard. I am never disapointed, always leave happy and wanting to come back. Thanks for a lovely experience!
-Erin K.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,923 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (678)
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Shrewsbury, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 19, 2014

What a superb hotel! We have stayed here 3 times in the last month and every time it has been wonderful. The staff are friendly, helpful and considerate, nothing is too much trouble for them. The bedrooms are large with a huge bed and lovely bathroom. Superb!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Sally N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
penticton,canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 19, 2014

I have stayed at the sutton 3 times for business in the last month. Every time check in was fast and friendly. The rooms have been different each time but all great. I can't say enough about the valet and the Door men. So friendly, fast and efficient. My daughter and husband loved the pool. The location is amazing! Park the car and walk everywhere!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank apexskishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
358 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed June 17, 2014

We stayed here for five nights. Every staff member we dealt with was super friendly and helpful. The room was very large, great bed and a well stocked bathroom. Location is great - tons of restaurants, pubs, stores within four blocks. Loved our stay!

Did not purchase the $16/day for internet. There is a Starbucks opposite the hotel with good wifi as well as a Tim Hortons, McDonalds, a food court and another Starbucks all with wifi just two blocks away. I think at minimum they should offer free wifi in the lobby.

We received an excellent rate through Hotwire.

This will be my go to hotel in Vancouver :) ....

Room Tip: We had a room high up in the front - great view!
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  • Stayed June 2014, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PeterDCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, June 27, 2014
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. I am so pleased to learn that you like the location and had a great experience at our hotel. Please check our website or contact our Reservations department, we will be happy to recommend some value-added packages that include wifi/parking etc. Thank you for staying with us, we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2014 via mobile

The service is always exceptional! Been coming for 15 years and never stay anywhere else. The staff is so friendly and polite. You cannot beat the location. We love all the new changes!!! The rooms are lovely. The pool and the patio is awesome place to hang out.

Stayed June 2014
Helpful?
Thank Craigmyle1037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leawood, Kansas
Level Contributor
7 reviews
Reviewed June 17, 2014

Mature hotel with old world flavor. While pricing was generous. The service was great. Staff was warm bright and cordial. If you should think of it and ask for it, They would promptly provide it.

The hotel is a short drive from the wonderful Stanley Park and good access to other attractions.

Related to our stay but not to the hotel: those of us who live in the mid west with wide open spaces found the traffic in downtown Vancouver somewhat daunting. We are 78 and 81 but managed quite well. You have to plan your routes with a good map. Ask the Concierge!

We would certainly stay there again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KARL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
345 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed June 16, 2014

This is a great hotel by any standard. Location is 2 blocks from museums, Pacific Place shopping, Major stores, etc. The restaurant was undergoing a remodel so did not attempt to eat the very limited offerings. Everything about this hotel, was great EXCEPT the duvet coverings on the bed was so slippery and over-used that it was impossible to get it to stay in one place while trying to sleep. All of the stuffing kept balling up at the bottom, making this a giant weight that dragged the cover off over and over. Time to spend a few dollars and replace these well used covers. The beds themselves were very comfortable as you might expect and the room décor was beautiful. Note: Daily parking is $39.50 U.S. per day, so add that to your room rate. Room service is $22.00 U.S. If you want the 5 star experience, this is it, but be prepared for the cost of such indulgence, which totaled close to 340.00 per night. We thoroughly enjoyed our weekend getaway, but probably wouldn't spend this much again.

Room Tip: rooms overlooking Burrard Street would be my preference. Rooms are very quiet despite busy street lo...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlesodonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, June 26, 2014
Dear guest,
Thank you for choosing to stay at The Sutton Place Hotel. I am glad to learn that you like the location and the beds. Regarding the duvet coverings, I do apologize and regret that this impacted your experience at our hotel. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We are in the process of replacing the duvet coverings to ensure our guests have a comfortable sleep. We also offer a few value-added room packages that include parking and/or wifi.
We hope you will have the opportunity to visit us in the near future.
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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