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“Broken down double glazing and disabled room not nice”

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Broken down double glazing and disabled room not nice”
Reviewed October 26, 2013

We stayed in this luxury hotel for 3 nights in September and then for 1 night later in the same week. The bed was the most comfortable that we slept in the whole holiday. We was disappointed with our room though as the double glazing in the window had broken down and we was unable to see out of the window properly, on reporting this to reception they did know about it. It was also a room for the disabled which we are not, with hand rails in the bathroom that did not look very clean behind. Also only one arm chair for two people We did ask to change rooms but was told the hotel was full up. When we stayed again we had a very nice room with 2 chairs and no nasty handrails and seat in the bathroom. The staff were all very pleasant to us. It is not a cheap hotel to stay at and we feel that the first room we was given was certainly not worth what we had to pay for it. We would stay again should we come back to Canada.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank kateSoutheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, November 4, 2013
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. I am happy that you found the bed comfortable. We are sorry that we were unable to change the guestroom for your 1st visit due to the high occupancy and would like to extend our apology that the deficiencies that you mentioned were not fixed before your arrival. I am however pleased to learn that you enjoyed your 2nd visit. We thank you for your business and look forward to welcoming you back soon.
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Victoria
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 26, 2013

Great hotel, superb staff, hotel is exquisitely well maintained. The down side has to be the $40 daily parking rate ($39.50) and the additional fees and taxes on top of these and other very pricey items. While the room rate originally seemed reasonable for this property, the hidden fees are over the top unreasonable.

I would recommend this hotel in a heartbeat in every other way.

Room Tip: Just know what you are paying for and ask for a list of fees and taxes/levies when you book.
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  • Stayed October 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank likingwhatIsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, November 4, 2013
Dear Guest,
Thank you for staying with us. I am pleased to advise that we have several value-added promotion packages offering complimentary parking or hotel credits. Please be sure to visit our website or contact our reservations agents who will be happy to recommend the best package for your future stays. We thank you for recommending our hotel and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 25, 2013

We stayed in the Sutton Place Hotel for 3 nights then a week later, another 4 nights, both times on 20th floor. Both times the rooms were clean and neat and the bed fantastically comfortable. The hotel is within walking distance of many of the tourist attractions and the hop on hop off bus routes.
We ate out for most of our meals including breakfast as there are so many great places to choose from in Vancouver within easy reach of the hotel.
Second time round we chose the wifi/parking package as neither is included in the room rates which is disappointing for a 5 star hotel.
On our last day in the hotel we chose to eat breakfast in after going for a walk. Although the restaurant was less than half full with plenty of tables empty throughout it, we were allocated a table right at the back, next to the doorway into the kitchen area, which was extremely noisy. When my husband asked to change tables due to the noise we were relocated in a totally isolated corner nook, away from everyone else! Interesting choice by the woman who was seating people. For a 5 star, there are a few things that could be looked at improving by management, and the air conditioners are a little noisy, but overall our stay was pleasant, the staff courteous, friendly and helpful.

Room Tip: Choose a high floor due to the traffic noise
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  • Stayed October 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank SalientInt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2013

Sutton Place Hotel is located right in the heart of Vancouver within easy walking distance of everything. The hotel is beautifully maintained and the staff is friendly. They have a good workout room as well with lots of equipment choices.

  • Stayed October 2013, traveled solo
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Helpful?
Thank ga_seatown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, VA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013

My family and I booked a one night stay at the Sutton before heading out on an Alaskan Northbound cruise and it was definitely worth it. The property is a walk away from a lot of major shopping areas and tourist areas. The service was accommodating, friendly and helpful. The amenities (bar, breakfast buffet and food) were high quality. Definitely recommend the hotel for a quiet, yet luxurious stay in Vancouver.

Room Tip: Recommend a high floor, you can see the ocean view and a lot of the city from the hotel.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Phntm703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 24, 2013

Excellent Hotel Located at the centre of the city close to shopping and bars. A short drive to Stanley Park Staff very friendly and helpful. Rooms are well appointed clean and up to date
I highly recommend it

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jackw58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 23, 2013

Whenever in Vancouver, I try to stay at the Sutton. Although it has a "habit" of being home away from home for many movie stars, it has a homey quality. Impeccable service and attention to cleanliness in both towers. The residence offers greater privacy, more space and a kitchen. The hotel is so central, that one feels like a true Vancouverite...after getting the first latte of of the day!

  • Stayed June 2013, traveled on business
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    • Cleanliness
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Helpful?
Thank drpetr68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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