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“Stay 4 nights and reserve in the long term portion of hotel” 4 of 5 bubbles
Review of Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
Ranked #28 of 89 Hotels in Vancouver
Certificate of Excellence
Aventura, Florida, USA
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Stay 4 nights and reserve in the long term portion of hotel”
4 of 5 bubbles Reviewed September 3, 2013

Location is very convenient. I don't know what the traditonal hotel is like, but the extended stay tower is lovely. We reserved a "Modern" suite. We reserved a 1 bedroom apartment with modern decor. It also had high end appliances. We felt very comfrotable - we had more than adequate space to move around. It had a small balcony which we would have used if the air conditioning unit was not out there as well. That made it noisy and not particularly appealing. The gym is on the small side but is adequate if you want to get a basic workout in. That tower also has a spa and laundry facilities should you need them. There is also a supermarket 1 block away and a wine store attached to the hotel.

We would definitely look to stay there again should we return to Vancouver.

Room Tip: Resrve a "modern room" in the extended stay residence
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amanda_in_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,810 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (660)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Birmingham, Alabama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Lovely hotel, extremely nice staff except for the parking attendant who was rude. Great location, wish we would've bought our suits and used their pool. Room service was served on quaint trays with a small plants or fresh flowers to reflect the meal. Felt safe and the hotel personnel were very accommodating.

Room Tip: Both rooms both stays we're equally nice with views.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

My husband and myself have stayed at this hotel on a number of occasions.
The rooms are nice and the beds are comfortable. The gym is well equipped. The hotel's location is ideal, right next to Robson shopping, Pacific Centre Mall, lots of great restaurants and within walking distance to Canada Place and Stanley Park.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelBugKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
158 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

The Sutton Place hotel is perfectly situated in downtown Vancouver. A one minute stroll takes you to the infamous Robson street, the shopping centre of Vancouver. A fifteen minute walk gets you to Granville Island, and a 5 minute walk takes you to the ocean side. And there are enough restaurants within close walking distance to meet any taste. You can’t get better than that!
The hotel itself has an old world charm. It reminded me of the hotels in the UK – dark wooden furniture, smaller rooms and old -fashioned floral paintings. Whilst its not a modern hotel, it has everything you may need for a comfortable stay. Some of the furniture is a little worn, but the beds are comfortable (slightly on the soft side) and the room is adequately equipped with a fully stocked bar fridge and snacks, coffee machine, flatscreen TV etc.
The room’s sound proofing between rooms is incredible – we never heard another soul in the hotel and it was fully booked. However, you do hear the outside city noise like ambulance sirens or cars, but that is part of the charm of staying in the city.
The restaurant is a little bit hit and miss. We had a delicious cobb salad one day for lunch and decided, based on our lunch experience, to book for dinner the next evening. Unfortunately dinner with a huge disappointment. The seafood linguine didn’t have much seafood in it (one lonely prawn, a few mussels and clams) and it wasn’t very tasty. The service, however, was always fantastic and the entire hotel staff can be commended on the quality of their work.
The gym is great – good quality equipment and a relatively large weight section.
The parking fees are a little on the steep side and you are charged for a full day even if you stay for less than 12 hours in 24. Wifi is also not free, which is something I will never understand.
On check out we were handed two cookies for our trip home, which was a very nice touch. I ate both! ☺
The hotel is advertised as a 5 star but based on my experience of other 5 star hotels in the city I would have to say that I would consider it a 4 star. It’s a great hotel though and you would have a comfortable stay – its perfectly located for a taste of all Vancouver has to offer.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SagMoonTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed September 1, 2013

We spent one night at the Sutton Place Hotel before flying out to France the next evening. Because of our frequent stays at this hotel, we were upgraded to a suite that included a free buffet breakfast the next morning and a late check-out.

The service at this hotel is very good and personable and the staff certainly make an effort to make you feel welcome.

The location at this hotel can't be beat as some of Vancouver's best shopping and restaurants are only a short stroll away, including popular Robson Street.

There is also the convenience of an upscale grocery store next door and a Scotiabank movie theatre across the street.

And of course, Vancouver's most popular gourmet hot dog (Japadog) stand is just steps from the front door at the corner of Burrard and Smithe Streets.

We look forward to staying at the Sutton Place Hotel again during our next trip to Vancouver.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comox, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

The only exception to the usual excellent service and facilities at this hotel was that the grouting in the bathroom in our suite in the Grande Residence section needed redoing. This can be a problem in even the best of hotels and needs constant inspection and attention. The service and food in the dining room and the lounge-bar were top-notch.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodney I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, September 6, 2013
Dear Guest,
Thank you for staying at The Sutton Place Hotel. I am pleased to learn that your overall stay was enjoyable. We apologize for the grouting issues and will inspect accordingly. We value your business and look forward to welcoming back soon. Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 31, 2013 via mobile

Close to everything. Very comfortable and large standard room with very comfortable bed and pillows. Easy walking distance for snooping and short cab ride to all the interesting neighborhoods. Very nice complimentary buffet continental breakfast. Room service also very nice. After trekking around Alaska for a eek this hotel was a perfect respite. We often wanted to just rest in the morning and the housekeeping was very accommodating by not disturbing us while managing to provide with room refreshment when we did finally venture out.

Stayed August 2013
Helpful?
Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#18 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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