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“Lovely Large Hotel in City Centre”

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Sutton Place Hotel Vancouver
Ranked #29 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed August 16, 2013

As a quite large hotel, the Sutton wasn't true luxury but came close. The property has a nice traditional, elegant lobby area and near it was the wood paneled bar with leather sofas, chairs and a fireplace. The rooms were smallish, but clean and comfortable. The hotel is in the city center and right around the corner from Robson street - a fashionable shopping avenue with a variety of higher-end retailers. Plus the hotel's location makes other popular destinations, such as Gas Town easily walkable and is near the main bus/tram lines. Note - the doormen seem frazzled and not familiar with the local area. Consult the concierge (wait for the older gentleman - he seemed more knowledgeable) and a map for more accurate information. Also rumor has it, from a number of taxis drivers, that many of the celebrities filming in the Vancouver area stay in the Sutton's extended suites and often frequent the bar later in the night.

Room Tip: Ask for a room on a lower level to cut down on wait for elevator.
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  • Stayed: July 2013, traveled with family
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Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,821 - 1,827 of 3,166 reviews

Reviewed August 15, 2013

My wife and I stayed in this hotel in August 2013 for 2 nights. It was in a great location and well priced for Vancouver. It is in the heart of the city with a lot of shopping options and nice restaurants.
While the rooms are slightly old, it was cofortable and the rooms facing Burrard Strret have good views of the city. The only downside was the Gym. It had really old equipment.
Anyone craving a spicy Malaysian meal while in Vancouver, must vist the Banana Leaf Malaysian restaurant. There are a chain of restaurants around Vancouver. There is one on Robson Strret. The food is fantastic and priced reasonably.

  • Stayed: August 2013, traveled as a couple
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Thank Udaya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

This hotel is top notch and in a great location for touring around Vancouver. The staff is particularly helpful and responsive. We wished that they were wearing name tags so that we could address them by name and complement them to management.

  • Stayed: July 2013, traveled with friends
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Thank ElaineLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this reviewResponded August 21, 2013

Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. It is wonderful to learn that you enjoyed our location and customer service. Our goal is to have our staff members have the opportunities to introduce themselves and provide professional and personal customer service to our guests. We appreciate your feedback and look forward to welcoming you back to The Sutton Place Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

After much research last year we visited The Sutton Place prior to a cruise. We hit the jackpot! Two nights was not enough. This year we booked three nights post cruise and brought another couple. Not only is every room luxurious and very well equipped, every staff member treats you very special! Two bedbroom suite on the eighteenth floor was the best. Sat on the balcony and watched an entire fireworks show on the river. From the Valet who greets you upon arrival through checkout, you will definitely want to return! Thanks Sutton Place! Note that you are in walking distance to anything you need from grocers, pharmacy, mall and theatre! A nice pub right across the street!!

Room Tip: Vancouver Hop on Hop off Trolley this year was very poor as in trolleys were full and you would have...
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  • Stayed: August 2013, traveled with friends
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1  Thank Mary Ellen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this reviewResponded August 15, 2013

Dear Guest,
Thank you for once again choosing to stay at The Sutton Place Hotel. We are delighted that you take home fond memories of an unforgettable experience with us. It leaves us now to look forward to welcoming you back to Sutton Place Hotel, many more times in the near future so we can again show you the highest standard of renowned Sutton hospitality that you have now come to associate with us. Thank you!

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Reviewed August 13, 2013

I have stayed in the best hotels and Sutton Place in Vancouver, BC is the "Best of the Best" Location and ambiance is excellent, but what makes the difference is the friendly and caring staff. They just simply go out of their way to fulfill any request that we made and always with a smile.

Room Tip: I don't think Sutton Place has a bad room!
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  • Stayed: August 2013, traveled with family
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1  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

A very nice hotel - right in the heart of downtown. It's a lot fancier than we're used to, but we were here for three nights during our honeymoon. We had a standard room with a king bed - everything was clean and in good condition. There weren't enough outlets for us to charge our phones and devices, so we had to unplug things and there was no free wifi. We went to the pool and hot tub briefly one night just before is closed, and it was not busy at all. I really enjoyed the steam room because it was fairly small and got really steamy. We otherwise didn't spend much time at the hotel, so it was nice that it was within walking distance of restaurants, shops, and transit. We were there for pride weekend and we were able to take part in that without having to go too far.

  • Stayed: August 2013, traveled as a couple
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Thank Gebusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

Stayed at the Sutton for 2 nights. Staff very kind and helpful. Hotel is clean, lobby smells nice. Had a 2 bed room, bed was comfortable, room is spacious, nice LCD tv. Great location. Maybe the only flaws I can mention: 1. Shower a bit disappointing, water flow too weak. 2. You would think that with this price and standard you would get free wi-fi...

Stayed: August 2013, traveled with friends
1  Thank Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range: $179 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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