We make our home at the Sutton Place while in the city of Vancouver. Upon an earlier stay we had noted in the follow up guest survey a few minor things that needed repair in the room we had been in. They followed up, thanked us and offered us a free upgrade for our next stay. Upon check in at our next stay the front desk Manager went out of her way to ensure the upgrade was available to us - thoroughly making our 12 night stay the best possible. Upon one of our stays we had left an iphone 4 charger in the room and upon speaking with Erin in housekeeping, although our loss had not been noted on a previous occasion nor had one been turned in - she sent up a charger for us. Our business trip turned into a longer stay with an unexpected few nights in hospital - our stay in the complimentary upgrade was happily extended for 3 more nights. This hotel's location, amenities and staff - we recommend them highly!!
- Official Description (provided by the hotel):
- Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more less
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- Also Known As:
- Sutton Place Vancouver
- Vancouver Sutton Place Hotel