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“They go out of their way to make you happy!”

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Vancouver, Canada
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“They go out of their way to make you happy!”
Reviewed July 30, 2013

We make our home at the Sutton Place while in the city of Vancouver. Upon an earlier stay we had noted in the follow up guest survey a few minor things that needed repair in the room we had been in. They followed up, thanked us and offered us a free upgrade for our next stay. Upon check in at our next stay the front desk Manager went out of her way to ensure the upgrade was available to us - thoroughly making our 12 night stay the best possible. Upon one of our stays we had left an iphone 4 charger in the room and upon speaking with Erin in housekeeping, although our loss had not been noted on a previous occasion nor had one been turned in - she sent up a charger for us. Our business trip turned into a longer stay with an unexpected few nights in hospital - our stay in the complimentary upgrade was happily extended for 3 more nights. This hotel's location, amenities and staff - we recommend them highly!!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMT1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,881 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (671)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Vancouver, Canada
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 29, 2013

I have stayed here 3 times; once with my husband in a standard room, once in a suite with another couple and once in a newly renovated suite with a group of girls for a stagette.
Had fantastic experiences each and every time. The new suites are beautiful and definately much more modern than the older ones; however, the old suites are still more than sufficient.
The location also cannot be beat. Right downtown on Burrard, walking distance to Robson Street and many other popular locations.
I think anyone giving this hotel a bad review is used to staying in super high class, top of the line hotels. If that's what you are expecting than you may be dissapointed and should opt for The Fairmont or the Pan Pacific. However you will be paying much more to stay in one of those hotels.
Bottom line: the hotel is very nice, the service is great, the location unbeatable and it won't break the bank.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honeymooners096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 29, 2013

My husband and I stay here almost every year for our anniversay and each time I think to myself how is this a 5 star?
The lobby and exterior are definitely 5 star but that is pretty much where it ends. The rooms are very small but well appointed. Not a 5 star type room however, more along the lines of a 3.5 or 4.

The parking was quick and easy, the lounge is quaint and nice place to have a night cap. Very good location as it's relatively quick to walk to any local restaurant for dinner. I love the Italian Kitchen restaurant and Black and Blue. Joe Fortes is slowly losing my patronage as it's just not up to par anymore as far as I am concerned.

The hotel is and always will be a "nice" hotel and the price is generally good. Check Hotwire or Priceline as they always have the Sutton on these sites. I haven't found a good price on Expedia yet but Hotwire tends to be great. $99 for a saturday night in downtown Van just can't be beat.

We will certainly stay here again on one of our downtown trips but I think this September's anniversary night will be somewhere different.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank vanbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 29, 2013 via mobile

The location is perfect of you would like to be in the heart of everything. Upon checkin because I was an elite plus member with Expedia the front desk upgraded us to a two bedroom suite that was beautiful. The pool and fitness center were also very well cared for and we used them both. I would personally recomend this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adalgord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 29, 2013 via mobile

We got a good deal on Hotwire, & a King room with a great view so I was very happy with the room, & the location was perfect. Staff very helpful. We did not eat there but the menu looked good & reasonable. Gripes: charging for the Internet, which might put me off staying again, charging for extra coffee in the room, broken ice machine on our floor our whole stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sauzie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2013

This hotel is nice, and the location is good, but it is listed on hotwire as 5 star and expedia as 4.5 star and this is not accurate. i am happy to stay here because the price is right, just don't have high expectations. i would say the lobby looks 4 star, but the rooms i think are 3.5 at most.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ludge999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
89 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 28, 2013

We stayed in a family 1 bedroom modern suite. It was absolutely superb. Spacious with a full kitchen with Miele appliances we were super impressed. With a market across the road it was so easy to heat up your own dinner. Pool area was great. I was sceptical about the noise from the street but it really died down at night and wasn't a problem.

Room Tip: Get a modern suite.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Our_USA_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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