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“Quality stay”

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Sutton Place Hotel Vancouver
Ranked #29 of 92 Hotels in Vancouver
Certificate of Excellence
Houston, TX
Level 5 Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Quality stay”
Reviewed November 13, 2012

We toured Vancouver for a few days before an Alaskan cruise. This hotel had an excellent package for people taking the cruise. Nice rooms. Good breakfast and fitness facilities. Central location. Staff very helpful with some excellent recommendations for dinner and touring.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txhawki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, November 16, 2012
Dear Guest,
Thank you for choosing The Sutton Place Hotel. We are delighted to learn that you had a nice experience at our hotel. We appreciate your business and look forward to welcoming you back in the near future.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brampton, Canada
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 13, 2012

We have stayed at this hotel many times and it is still one of our favourites. Over the years the rooms have gotten a little tried but still very comfortable. The staff is very friendly and helpful. We especially enjoy Gerard's pub after a long day of sightseeing or shopping ( did I mention great location) it is great for a quick bite or a relaxing drink.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dontbecheaplivealil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, November 15, 2012
Dear Guest,
It is an honor to have you staying with us regularly. We value your feedback and will identify the areas that we need to upgrade. I am glad that you enjoyed your visit to the Gerard Lounge and thank you for the compliments for our employees. We value your business and hope to be of service to you very soon!
Very best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Level 6 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 11, 2012

We reside in Vancouver suburbs and have for years stayed at the Sutton for thoses evenings out in downtown when driving home is not possible.

Can't quite nail it but this time just didn't seem to have the same feel; front desk staff while professional could not be described as friendly. Room decor is very tired and furniture is well used and dated. TV did not work so missed my morning news, we had someone attend to fix after check in but whatever was done didn't resolve as it would not turn on again.
Bed was very comfortable so no issues there.

The lounge Gerrards is as always a great spot for a night cap and location wise hotel is perfect.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparky026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, November 13, 2012
Dear Guest,
Thank you for taking the time to post your review. I am truly sorry to learn that your recent visit was less than satisfactory. We take all of our guest's feedback seriously as we use it to improve our future performance in both service and our hotel operations. Please rest assured that we are committed to provide a warm and professional experience for our guests. We value your business and hope you will allow us another opportunity to provide a better experience for your future stays. If you choose to give us another opportunity please contact my office directly and I will ensure for a pleasant stay. I can be reached at nsariolghalam@suttonplace.com
Thank you again for your comments and we hope we can win you back as a customer.
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Bay Area
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 10, 2012

Stayed here for a few days in October. We had a fairly large room and found the staff to be quite helpful. The location was good, we were able to walk to many places... food and shopping. The only downside I would point out is the lack of internet though there are a few coffee shops within walking distance that have free wi-fi.

Stayed October 2012, traveled as a couple
Helpful?
Thank nricci4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, November 13, 2012
Dear Guest,
Thank you for your kind review of our hotel. I am glad that you enjoyed your stay. Our Sutton Prestige Guest Recognition and Reward Program offers value-added benefits such as complimentary WIFI and other benefits when booking Sutton Prestige Members only rate. We appreciate your business and thank you again for your wonderful review.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 5 Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 9, 2012

My room at the Sutton was a bit dated with its older furnishings and tube TV with remote that did not work. I had to manually turn on, volume and change channels. I had room 1208 which is behind the one bank of elevators so if you are a light sleeper, you will hear the soft rumble. The room is a decent size with a soft, comfortable bed, small table and I think 2 chairs. next to the bed is a desk and chair. The bathroom is large with a tub I didn't use and a separate standup shower. The room has a nice south view of the West End, Robson St., city and Mountains in the distance. The staff are very professional , friendly and always said Hello. The location is great. Very central and walking distance to everything downtown. For breakfast, I would walk to the grocery store on the south end of the block, buy food and bring it back to the room. I will stay at the Sutton again.

Room Tip: If you are a light sleeper, do not stay next to the elevators. I had 1208 behind elevators.
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Davidoftoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, November 13, 2012
Dear Guest,
I am glad that you enjoyed your stay and found our staff are friendly and professional. We are in the process of addressing the TV remote issues; I do apologize for the inconvenience you experienced. We have noted your room preference for your future visits. We thank you for your business and look forward to providing you a better experience for your future stays.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kelowna
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 9, 2012

Stayed 3 nights at this hotel in October. Very friendly and helpful staff, from the parking attendants to registration to housekeeping! The lobby is very open and inviting and I enjoyed the fragrance of the fresh flowers. No complaints, the hotel made for a very nice business trip. And those of our group who attended the business dinner in the hotel said the service and food was excellent. Thank you for a great stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fullerton, California
Level 6 Contributor
204 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 8, 2012

We came here for our 1 year Anniversay and loved this boutique hotel. Great location to easy shopping. Hop on and off bus picks up right in front. We happened to be there the last weekend in September and it was Vancouver International Film Festival week. So tons of celebrities were in town and actually staying a this hotel. Visit Mike the bartender at the oak room bar. It's one of the last oak room bars left. Really enjoyed the staff, the location and the hotel itself.

Room Tip: Ask for a too viewing the front of the hotel
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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