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“Nice but Pricey”

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Sutton Place Hotel Vancouver
Ranked #29 of 90 Hotels in Vancouver
Certificate of Excellence
Surrey, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice but Pricey”
Reviewed October 9, 2012

This was our first time staying at the Sutton. It was a nice hotel although the rooms could use a bit of an update considering the cost for one night! And $40 for valet parking is crazy!!
The bed was comfy and they left us chocolate covered strawberries for our anniversary which we thought was a nice touch. Overall was a great stay but wouldn't choose the Sutton again unless it was a deal.

Room Tip: Our room was higher up and facing Robson Street which was really nice as we could somewhat see the o...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philandmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (682)
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English first
Seattle, WA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

We've stayed at the Sutton several times in the past, but no more. The A/C noise is very obtrusive, not a small issue when trying to sleep. This simply isn't in the same class as other hotels in the area, although the prices would lead you to think otherwise. Be sure to add to your hotel budget the daily $14.95 and $39 fees for internet use and parking.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waranne119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, October 10, 2012
Dear Guest,
Thank you for your comments on tripadvisor. We are so sorry to learn that you had a disappointed stay. Please accept our apologies that your were disturbed by the A/C noise.
We would like to make your next stay an enjoyable experience, when you do plan on returning please contact me directly and I will be happy to assist with your arrangements here in Vancouver.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 8, 2012

This is a superb hotel in central Vancouver. The staff are friendly and helpful especially the concierge who helped us during a very stressful time due to my wife’s luggage (full of clothing for a cruise) being mistakenly taken from the airport. They phoned the airport and airline frequently keeping us informed. Luckily, the person who took the case realised and called the hotel. One of the concierge girls kindly took a taxi and collected it for us. I can’t fault them in any way. We were there for two days prior to the cruise and thoroughly enjoyed it. I cannot comment on the food as we ate (see review on Vancouver restaurants and bars). There is a liquor store and a convenience store within 100 yards of the hotel. If you like shopping the shops in Robson Street are within walking distance. Overall this is a lovely hotel to stay prior to your cruise.

Room Tip: Try not to get a room next to the lift shafts. Though not noticed during the day during the quiet ho...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonyandanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 6, 2012

I love staying in this Hotel. I've stayed many times, and every time I'm in Vancouver, it's a no-brainer. This place just screams class from this moment you enter the doors. There's a reason it's the only 5 star in Vancouver. Every possible thing that you can positively say about a hotel, the Sutton Place has covered. Dining, great Staff, great Rooms. I love this city, and I love this hotel and I can't wait to get back.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, October 7, 2012
Dear guest,

Thank you for your kind compliments on our hotel. It is heartening to know that you have a wonderful experience at The Sutton Place Hotel Vancouver. Your kind feedback is very much appreciated. We value your business and look forward to having you here with us on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
124 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed October 5, 2012

Excellent hote, wish I could give it 4.5 stars. First, the location is fantastic--just a block away from Robson. Second, the staff were all friendly and very helpful. Third, a very nice fitness room (important to me as I like to stay in shape on the road). Fourth, the rooms are very nice and plushly appointed. If I had a minor complaint it was the mattress was too soft and I had a hard time getting a great night sleep--could be something as simple as flipping over the mattress or I am not used to such soft beds (prefer firmer ones)....aside from that, a great stay and I would not hesitate to stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elchevere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, October 7, 2012
Dear guest,

Thank you for your kind compliments of The Sutton Place Hotel Vancouver. It is always a pleasure when our guests enjoy their stay and our hospitality. Thank you for sharing your experience with us. When making your reservations for your future visits, please let us know your preference for a firmer mattress so we can arrange for your future stays. Thank you for your business, we look forward to welcoming you back to The Sutton Place Hotel Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timmins, Canada
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 5, 2012

We stayed two nights at this hotel
Rooms are smaller and not a lot of electrical plugs in the room
We had a king size bed with an older mattress
No memory foam on this one! The pillows could be replaced soon too
Pros:it's close to Robson Street and many great restaurants so you can walk instead of taking cabs

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northernfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, October 7, 2012
Dear guest,

Thank you for your review. The Sutton Place Hotel Vancouver is a classy boutique hotel; we are continually making improvements on the overall appearance of the hotel. We take pride in our products and our friendly staff. We appreciate your input regarding the mattress and pillows. We hope your experience doesn't deter you from staying at The Sutton Place Hotel Vancouver . We look forward to welcoming you back so we can make your overall experience more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2012

Excellent place to be in !!!
Courteous staff,great location, gorgeous rooms !!!
The bus stop, subway station closeby, a lot of restaurants closeby
$$$ for WIFI is the only bummer, Did not have a car so we was not impacted by the parking $$$

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRN76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, October 5, 2012
Dear guest,
Thank you for sharing your hotel experience on TripAdvisor. I am glad to learn that you enjoyed your stays and like the quality of our beds. Please visit our website to review our loyalty program which offers our guests number of choices such as complimentary WiFi. We also offer promotional packages which includes WiFi or Parking. I thank you for your business and look forward to welcoming you back in December.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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