This time around, despite the gorgeous view, we weren't quite as impressed as we'd previously been with the Pan Pacific.
The original room they had us in had problems with the door lock. The second room was fine, but it was the same old view we had before and would cost, we were told, an additional $60 a night to have a different view.
When we went downstairs to find out about the parking situation (yikes, that $27 a day was a shock!), the manager happened to be there and he said he would give us the living room to the Harbor Mountain View Suite, which would mean we would have to sleep on a sleeper sofa (which he assured us was the best available - after sleeping on it two nights, I'm certain he's wrong) and our son (9) would have a rollaway, which I ended up on the last three nights.
The room was gorgeous (clean and lovely), but I'm tool old to be sleeping on a sleeper sofa. It just wasn't comfortable. My husband and son ended up on it and seemed to sleep well. The rollaway wasn't just a foldabed, it was more like a dorm bed, it was much better, and I slept fairly well, but it was like sleeping on a floor and I know that some people have a very difficult time with super super hard beds (which this one was).
There were also issues with allergy-free linen which they never seemed to get right over the first two days (I'd sent an email asking for it several days before we arrived).
The first night, they assured us it was allergy free, and I woke up in the middle of the night with horrible allergies. Turned out it was a down blanket. I wrote a note to the front desk, as well as to the housekeeping service and when we got back that night, the down blanket was still/back on the bed! We had to call housekeeping again to change linens (andm of course, tip again).
Also, for the first two days, the shower would suddenly spurt out dark brown water, replete with vegetable matter. We called them the first day, and it happened again the next day. We're not talking a little rust in the pipes. We are talking nasty, nasty dark brown water with bits in it. Fairly repulsive. It was apparently an issue with the storms, but it was just gross. They suggested it might be because we were the last room in the building. Whatever it was, it was disgusting.
Wireless internet is $14.95 for 24 hrs. It just seemed that it should have free wireless, at the least.
This was the worst: Parking was $27 a day, which translated into $141, which was more than we paid for the rental car (which we booked through priceline for $120 for the week!).
Each day, they would add bottles of Nestle Pure Life, in addition to the $5 bottles of Fiji. We never drank the Pure Life, which just piled up in the room, and just as we suspected, they cost $$ too (we finally called to ask)
this link above shows our exact room (but the bedroom doors were always closed, because they belonged to other guests).
Bottom line, gorgeous view, but so-so all around stay.
- Official Description (provided by the hotel):
- The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more less
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- Also Known As:
- Pan Pacific Vancouver Hotel Vancouver
- Vancouver Pan Pacific