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“Six-day Stay, a very mixxed bag on our third stay here”

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Pan Pacific Vancouver
Ranked #16 of 89 Hotels in Vancouver
Certificate of Excellence
culver city, ca
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Six-day Stay, a very mixxed bag on our third stay here”
Reviewed December 31, 2006

This time around, despite the gorgeous view, we weren't quite as impressed as we'd previously been with the Pan Pacific.

The original room they had us in had problems with the door lock. The second room was fine, but it was the same old view we had before and would cost, we were told, an additional $60 a night to have a different view.

When we went downstairs to find out about the parking situation (yikes, that $27 a day was a shock!), the manager happened to be there and he said he would give us the living room to the Harbor Mountain View Suite, which would mean we would have to sleep on a sleeper sofa (which he assured us was the best available - after sleeping on it two nights, I'm certain he's wrong) and our son (9) would have a rollaway, which I ended up on the last three nights.

The room was gorgeous (clean and lovely), but I'm tool old to be sleeping on a sleeper sofa. It just wasn't comfortable. My husband and son ended up on it and seemed to sleep well. The rollaway wasn't just a foldabed, it was more like a dorm bed, it was much better, and I slept fairly well, but it was like sleeping on a floor and I know that some people have a very difficult time with super super hard beds (which this one was).

There were also issues with allergy-free linen which they never seemed to get right over the first two days (I'd sent an email asking for it several days before we arrived).

The first night, they assured us it was allergy free, and I woke up in the middle of the night with horrible allergies. Turned out it was a down blanket. I wrote a note to the front desk, as well as to the housekeeping service and when we got back that night, the down blanket was still/back on the bed! We had to call housekeeping again to change linens (andm of course, tip again).

Also, for the first two days, the shower would suddenly spurt out dark brown water, replete with vegetable matter. We called them the first day, and it happened again the next day. We're not talking a little rust in the pipes. We are talking nasty, nasty dark brown water with bits in it. Fairly repulsive. It was apparently an issue with the storms, but it was just gross. They suggested it might be because we were the last room in the building. Whatever it was, it was disgusting.

Wireless internet is $14.95 for 24 hrs. It just seemed that it should have free wireless, at the least.

This was the worst: Parking was $27 a day, which translated into $141, which was more than we paid for the rental car (which we booked through priceline for $120 for the week!).

Each day, they would add bottles of Nestle Pure Life, in addition to the $5 bottles of Fiji. We never drank the Pure Life, which just piled up in the room, and just as we suspected, they cost $$ too (we finally called to ask)


---

this link above shows our exact room (but the bedroom doors were always closed, because they belonged to other guests).

Bottom line, gorgeous view, but so-so all around stay.

  • Liked — The gorgeous Harbor Mountain View
  • Disliked — The $27 a day parking, the sleeper sofa, the $15 daily wireless internet charge, the dark brown veggie matter in shower water
  • Tips/Secrets — Just know what is included -- if a gorgeous view is what you desire, shell out the bucks for a room with the harbor/moutain view -- but with a real bed :)
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank culverclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mission BC
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed December 10, 2006

A big disappointment, but it was cheap. This hotel may technically be 4.5 or 5 stars due to the facilities available but it was far from top quality. This hotel is typical of a corporate convention center. Check in was a painful fiasco. First we had to wait in a painfully slow line up for 15+ minutes to check in, my wife went to the concierge to complain and asked to pay extra to get checked in right away but he looked at her like she was from Mars. We then walked in to an already occupied room, luckily it was my wife’s Mothers room and she and her new husband were dressed! Our key over rode their room key so now their keys no longer worked. After a lengthy wait on hold and a 10-minute wait for a call back and 15 minutes for new keys to arrive, they finally had everything straightened out. They blamed the computer system. Our room was large and appeared clean but had a musty smell. The bathroom was clean and nice with good quality toiletries and a good shower. The furnishings were hap-hazard and not really well done at all (fake brass coffee table, yuck), it could have been so much better with all the space they had to work with. The coffee maker is in the bathroom, which I hate, and the coffee condiments and supplies are 20 feet away in a dark cubbyhole under the TV, with no place nearby for the garbage. Not very well though out at all. There was a large desk with lots of space around it so it is set up well for business. We had adjoining doors to the room next door which was occupied by a family that believed children should be heard at all times and they kept it up continuously, we were woken up at 7am by screaming kids. We were relieved when they went out for an hour for breakfast. You can literally hear every word through the doors. Ask about construction noise if you plan on sleeping in, the convention center expansion is underway, other people we new in the hotel complained to us about this also. We paid $130 + taxes =$150 so we got what we paid for. You can easily get a much better room and service in Vancouver for $160+. The photos on the hotels web site were obviously taken a long time ago, our room didn’t look any where near a nice as the photos imply, neither did the lobby. A great location with stunning harbour views (for an extra charge), a beautiful area to stroll around.

  • Liked — Location, views, price
  • Disliked — Noise from adjoining room, painful check-in
  • Tips/Secrets — refuse rooms with adjoining doors, be aware of nearby construction
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank walrus007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 6, 2006

This hotel is beautiful. I had a harbor/mountain view and it was lovely, but small. My friend had a city view and her room was huge! VERY clean and the amenities Toiletries Were 5 *****. I tipped the housekeeper $5-$10 a night and asked for extra shampoo/lotions. I felt like a princess! We had room service twice and the food was good and the service very fast. It's pricey but I had a $200 off any hotel booked thru Expedia for 3 or more nights so my room was discounted.

  • Liked — 5***** all the way..CLEAN beautiful
  • Disliked — The escaltors in the lobby
  • Tips/Secrets — no
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Carlii1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, BC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 5, 2006

Lovely hotel, almost every window has some view of Burrard Inlet. NIce piano music during evening cocktails.....watched the cruiseships leaving for Alaska. Friendly, courteous staff, would stay here anytime.

  • Liked — Great beds, view
  • Disliked — Nothing
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank nightnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2006

The room we initially reserved was too small for 3 nights and all our luggage; we upgraded to a larger room at the end of the hall with 150 more sq.feet and with more windows for an additional $50/night. This was well worth it and there was lots of space to make the room more on a par with the luxurious panoramic view. Still, we felt that for the price we paid during the off-season, this was what we should have gotten the first night.

The room felt clean, bed very comfortable (strangely, much more comfortable than the one in the first room on night 1). The room service was good, delivered by an extremly gracious man named Soo. All very comfortable and private. No complaints, until...

We went to get our car after checking out only to discover that it had been towed! We soon found we had parked in a reserved spot, by accident, coming home late from dinner in the dark the night before. Our car was towed at around 9a.m., we checked out 3 or 4 hours later. At no time did the hotel phone us, even though they had our license plate #. How hard would it have been for the parking garage attendant to call the hotel, run the plate, and ask the hotel to call us? Especially considering that we had paid steeply for this parking, charged to our hotel bill. Not only did they not give us the opportunity to move the car, they did NOT EVEN HAVE A SHUTTLE TO TAKE US TO THE TOWING FACILITY! A 10 minute cab ride, shuffling all our belongings, and another $100 later, we left Vancouver with a sour capstone to our stay at the Pan Pacific. We would rather feel more taken care of next time we spend this much money.

  • Liked — the view
  • Disliked — the lack of service related to parking my car
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank enrika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Scotland
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 16, 2006

Booked 2 nights with Expedia for 'City View' Room and on check in were upgraded to a higher floor corner room with Harbour View. (This always happens to me in Canadian Hotels !).
This was a superb room with all modcons & excellent views over the harbour. The ingoing construction nearby was not a problem in any way and the seaplane traffic only added to our enjoyment.
Meals in the Bar were excellent and reasonably priced for a hotel of this class. We did not eat in the Five Sails - there is a limit to what I will spend on food !.
Cleanliness throughout the hotel was excellent, the staff were friendly and attentive throughout & staying here was a pleasant experience which I would thoroughly recommend.
Certainly there was no cruise liner traffic during our stay and that probably has a bearing on how we rate this establishment.

  • Liked — That Pan Pacific 'Ambiance'
  • Disliked — No Complaints
  • Tips/Secrets — Book Thru Expedia or similiar
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank SansPeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 8, 2006

A friend and I stayed at the Pan on a Saturday night. The location is excellent, but the room was underwhelming. Expensive internet service didn't work properly but they charged us for it anyway. I was amazed to find inexpensive Nabob coffee in the room instead of something nicer. I don't think the property lives up to the reputation of the Pan Pacific brand. Beds were very comfortable.

  • Liked — Location
  • Disliked — Bland experience
  • Tips/Secrets — Good place for a vanilla experience
  • Stayed October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bearclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Vancouver

Property: Pan Pacific Vancouver
Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C 3B5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#12 Luxury Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#14 Family Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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