Our expectations were high looking foward to a 5 star hotel experience, harbour view charging an extra $50 per night this was the first of many little extra charges the Hotel would try to apply during our stay. We ellected to stay on the opposite side of the Hotel which looks onto the cargo port and nearby heliport area.
The rooms were pleasant and larger than most hotels, overall all staff were heplful and had a nice manner.
Unfortunately the Hotel lags behind most over it's "family friendly" approach, we were moved from the main bar area because the Hotel were unable to cater for children in a designated 'bar area'. We were given a table around the corner out of view from the main bar area totally isolated from other residents enjoying the live entertainment in this area. The internet room is located next to the shops and sighted well away from the main lounge so children could not be seen and monitored, a major concern in such a large Hotel, a further charge of $8 for 20 mins was required, again another disgrace considering it was a 5 star Hotel.
Swimming pool too small, any more than 10 in it and you were just standing around, however first class views from there.
Overall the Hotel was nice and the concierge service excellent, however my impression was the Hotel was geared towards the wealthy one / two nights stayers coming off cruise ships and the elderly hence the stuffy and cold atmosphere within the Hotel.
I would not recommend this Hotel for families irrespective of its 5-star status.
- Official Description (provided by the hotel):
- The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more less
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- Also Known As:
- Pan Pacific Vancouver Hotel Vancouver
- Vancouver Pan Pacific