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“Lovely Hotel, Fascinating City!!!”

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Pan Pacific Vancouver
Ranked #17 of 90 Hotels in Vancouver
Certificate of Excellence
Roswell, GA
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Lovely Hotel, Fascinating City!!!”
Reviewed February 11, 2013

We spent 11 nights at the Pan Pacific while here for a large event next door at the Vancouver Convention Center. We were originally booked into a room on the back corner of the hotel overlooking the rail yard and cargo cranes on the shipping dock. Since we were going to be there for a rather extended stay, we requested a move to a different room and got moved to a 10th floor harbor view room with a terrific view of the water, Stanley Park, the VCC, the sea planes taking off and landing, the Seabus crossing, ships passing by and West and North Vancouver across the water and the magnificent mountains!!! We also had the tops of the iconic Sails of Canada Place just to the right looking out of our windows. The room was spotless and comfortable and I loved the chair next to the window where I could sit and enjoy the view and all of the activity out on the water!! We hated to close the curtains, for fear of missing something interesting or a moment of unusual beauty as the light changed, illuminating the mountains or the lights of the ski resorts on the mountaintops at night. The bed was very comfortable and the bathroom was was lovely and well-lit with a vanity spacious enough for two. The housekeeping staff was gracious and helpful, as were other hotel staff if we had any questions.
The Pan Pacific is connected via underground access to the Food Court that has about a dozen eateries with all kinds of foods to choose from along with shops such as a Carlton Cards/Post Office. The SkyTrain station is also accessible through this underground route, just follow the signs with arrows pointing the way.
The Vancouver Convention Center is also connected to the Pan Pacific via an underground walk that features artwork and history of Canada's First Nation Peoples. There is also an awards podium, Medals and Olympic Torches from the 2010 Olympic Games along the way, which was really fascinating to see!!! Oh!! I must also mention that the Olympic Cauldron stands outside the VCC and we had the extraordinary treat of seeing it lit for the event that we were there for!!! We have never had the privilege to see one of the Olympic Cauldrons, so, this was very memorable!! There is also a Tourism Vancouver desk along the underground route to the VCC where you can obtain information and book tickets for shows and tours.
The Pan Pacific is also within easy walking distance of many eateries as well as shopping and the Gaslight district.
All in all, the Pan Pacific is a wonderful place to stay while in Vancouver. My only regret...Whose idea was it to book this event the first week of February when the weather is so chilly, grey and rainy? If you visit Vancouver, it would be far better in Spring or Summer when the weather is nicer and the whales are here!!! Much more to go see and do!!!

  • Stayed February 2013, traveled on business
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Helpful?
2 Thank carybenn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 26, 2013
It was a pleasure to read your detailed account of your recent stay at the Pan Pacific Vancouver and to see that you had an opportunity to explore Vancouver.

We were delighted that you found your accommodation comfortable and enjoyed the views from your room. Your comments have been passed on to our team. We are very proud of the calibre of our associates and know they will be pleased that their efforts have not gone unnoticed.

We hope we will have the opportunity to welcome you back to the Pan Pacific Vancouver, should your travels bring you back to Vancouver.
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Regina, Saskatchewan
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 10, 2013

I stayed at the Pan Pacific for a conference in December 2012. The accommodations were top notch and the service wonderful. The hotel is easily accessed from Vancouver airport by taking the Canada Line (the last stop is a few blocks from the hotel). Everything about the hotel is world class from the service to the decore. The views overlooking Burrard Inlet are incredible. You can see the seafaring vessels entering the harbour with the beautiful mountains in the background. The location is close to numerous restaurants and a reasonable walk away from the main downtown Vancouver mall. I had previously avoided this hotel due to its high room rates, however, with reasonable conference rates, I am happy that I finally took advantage of the opportunity to stay here.

  • Stayed December 2012, traveled on business
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Helpful?
1 Thank MADL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 26, 2013
We appreciate you taking the time to post your review regarding your recent stay at the Pan Pacific Vancouver.

It was a pleasure to read that you enjoyed our accommodation and services and that you found our location, just minutes from public transport, restaurants and services, to your liking.

We do hope, now that you have experienced the Pan Pacific Vancouver, that we will have the pleasure to welcome you back for future visits to Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 10, 2013

My client booked my stay at this hotel and I was extremely excited as a friend of mine thought it was better than the Shangri-La Vancouver which I stayed at last year and still rave about.

This hotel had lovely aspects, but other than the view, which was breath-taking, was not better than the Shangri-La.

My room had a view of the water and it was truly fantastic. That alone was worth the stay. Room service was surprisingly excellent, fabulous bed, pillows and breakfast delicious with gluten free bread (nice treat for a eggs benne).

My only disappointments (slight) were a dated room (the little things like the tub, decor) and the hotel was a little large, but of course, it's next to a convention centre. I was super surprised that the staff (I asked two) would not accommodate my request of using the fitness before it opened. Most business travelers don't wake at normal hours, and they wouldn't accommodate mine which was certainly a factor in not staying here again.

Make sure you bring your swim suit (I didn't) as there's a roof top hot tub and pool. There's also shopping attached but I didn't see the option until I was leaving.

All in all a great hotel, but I would likely not stay here again.

Room Tip: Room with a view a MUST!
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  • Stayed January 2013, traveled on business
    • Value
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Helpful?
Thank gal_businesstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 26, 2013
Thank you for taking the time to post your review of your recent stay at the Pan Pacific Vancouver. We are pleased that your client enabled you to experience our accommodation and services.

We are very privileged to be located on the waterfront at Canada Place as this location does provide spectacular views from our accommodation and outlets and we are delighted to read that you enjoyed this aspect of your stay. We apologize that we could not accommodate your request to access our fitness centre prior to our 5am opening time.

We do hope that you will reconsider your decision on your accommodation options for future stays in Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sorrento, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 7, 2013

It is a spectacular Hotel at the most beautiful spot, even in the rain!!!!!!!!!!
My wife and I stayed at the Pan Pacific during our visit to the Vancouver Food & Hospitality Show. I was as expected a 5* experience. We are the loyal kind of Guests, so we will most definitely be back. The breakfast was incredible, from the quality of the food to the service.

Room Tip: Harbour view!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank shuswap42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 26, 2013
Thank you for taking the time to post your review regarding your recent stay at the Pan Pacific Vancouver.

It was a pleasure to read that you enjoyed your stay and found our accommodation and service enjoyable.

We hope that you will be able to return to Vancouver and that we will be selected as your hotel of choice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2013

A beautiful location, massive room, great winter feel and a good restaurant and bar. Hard to fault this hotel and was also very reasonable in price. What a shame that the male reception staff were surly and uncommunicative bordering on rude, otherwise would have been perfect.

  • Stayed January 2013, traveled solo
    • Value
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Review collected in partnership with Easytobook.com

Helpful?
2 Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 7, 2013
Thank you for taking the time to post your comments regarding your recent stay at the Pan Pacific Vancouver. It was a pleasure to read that you enjoyed our location, accommodation and ambiance of our restaurant and lobby bar.

We were disappointed that you found your reception experience less than welcoming. This is not reflective of our usual standards and we have passed on your comments to our Front Office Management Team for follow up. We apologize that this diminished an otherwise pleasant stay.

We do hope we will have the pleasure to welcome your back to the Pan Pacific Vancouver should your travels bring you back to British Columbia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Market Harborough
Level Contributor
121 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed February 3, 2013

Have stayed at several places in Vancouver but I do like rooms with a view and the Pan Pacific must rate as one of the best. Booked a Pacific Club room on the 22nd floor with absolutely tremendous views of Stanley Park, Lions Gate Bridge, Float Plane terminal, Grouse and Cypress Mountains (when the fog was low). Room was very good ALTHOUGH the carpet could really do with a clean. Good facilities and a truly comfortable bed. The Pacific Club lounge is a lovely feature with free breakfast, Hors d'oeuvres in the evenibg and equally stupendous views. Nice pool on 8th floor for an evening swim outdoors with a hot tub and sauna. My Daughter had a great Spa treatment one morning.

I have to say dinner in the Pacific Cafe was OK (Vancouver Dine Out Menu) but the service was not too special and needs a bit more care. It made us to eat out elsewhere every other evening.

Would I stay again - most certainly - but like most things I do look at prices and there has to be a deal in order to stay here - the standard rate is a bit pricey.

  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAKTEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 7, 2013
Thank you for taking the time to post your review regarding your recent stay at the Pan Pacific Vancouver.

It was a pleasure to read that you enjoyed our views and that in general you enjoyed your stay. We have shared your comments to our Director of Housekeeping and our Restaurant Manager regarding the deficiencies noted in your review. Please accept our apologies that we fell short of our usual standards in these areas.

We are very fortunate to enjoy a lovely outdoor pool and to share our facilities with the Spa Utopia. We were delighted that you were able to enjoy these facilities during your stay.

Should you return to Vancouver, we hope to have the opportunity to welcome you back to the Pan Pacific Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saginaw, Michigan
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 2, 2013

My husband and I stayed at the Pan-Pacific in late October as part of a conference. Every convenience and amenity is available. We did not have a harbor view per se, we faced the city, but could see the harbor out our side windows. Plus the city view is very interesting also. I must comment on the outdoor pool. Canadians know how to do it. The air temp was in the 50's, and it rained constantly. But my morning swim in the outdoor pool was the highlight of the day. After a good workout at the gym I'd head for a swim. The pool is heated to probably 90 degrees F. After shivering up the wet steps to the pool, you can immerse instantly. Look up and see stars. Hear the gulls. Feel the gentle raindrops. Quite an interesting experience and very enjoyable.
A comment on conceirge services, which are top notch, but it will cost you a few dollars more to book through the conceirge rather than directly with the attraction (Capilano Bridge with bus ride). Either way, that trip was well worth it, but it would have cost a bit less if I'd just booked it at the bus when boarding.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cathpiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, February 7, 2013
It was a pleasure to read your comments regarding your October stay at the Pan Pacific Vancouver and we appreciate you taking the time to post your review.

We were delighted that you appreciated the view of Vancouver's historical Gastown district from your accommodation. The description of your experience in our facilities was a pleasure to read. Our outdoor saltwater swimming pool is enjoyed by guests year round - for many of the reasons you describe.

We hope we have the opportunity to welcome you back to the Pan Pacific Vancouver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Vancouver

Property: Pan Pacific Vancouver
Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C 3B5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#12 Luxury Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#14 Family Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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TripAdvisor is proud to partner with Pan Pacific Hotels Group, Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Cheap Tickets, TripOnline SA, Hotwire, Priceline, Ctrip TA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Pan Pacific Vancouver reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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