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“Best View in Town!” 4 of 5 stars
Review of Pan Pacific Vancouver

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Pan Pacific Vancouver
4.5 of 5 Resort   |   300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C3B5, Canada (Downtown)   |  
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Ranked #13 of 96 Hotels in Vancouver
Certificate of Excellence
Orangeville, Canada
Level Contributor
88 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Best View in Town!”
4 of 5 stars Reviewed November 19, 2012

Enjoyed another fantastic stay at the Pan Pacific Vancouver. We had a great room with a harbour view - simply amazing.

The location and view is what makes this hotel special. With views overlooking the harbour, mountains in the background, lions gate bridge, stanley park and sea planes all in a glance.

Location is excellent as well, only a short walk to Gas Town or Downtown. The breakfast buffet is to die for.

I highly recommend the Pan Pacific Vancouver.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Doghouse66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, November 27, 2012
Thank you for returning to the Pan Pacific Vancouver and for posting your review on Tripadvisor.

It was a pleasure to read that you were able to take advantage of our privileged location at Canada Place, offering guests convenient access to local services, restaurants and attractions. We were also delighted that you enjoyed the views from your accommodation.

We have passed on your kind words regarding our daily breakfast buffet to our Cafe Pacifica culinary team and know they appreciate hearing from our guests.

We hope to have another opportunity to welcome you back to the Pan Pacific Vancouver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,949 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (920)
Date | Rating
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English first
Seattle, Washington
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 19, 2012

....not quite perfect.

The service is good.... rather good. But not outstanding.

The room - nice size, nicely appointed, but not outstanding

Parking situation is a bit of a mess, and expensive.

In summary the property is a wee bit old (maybe constructed in the early eighties?) and you can see a bit of wear, tear and age here and there. The property could use a general refresh. I would say if it were a Holiday Inn it would have exceeded expectations....but as a Pan Pacific....it just seemed a bit lacking.

We were traveling with a promotional deal via Groupon and received an outstanding value for the dollar (the complimentary hors d'oeuvre and drinks on the VIP floor where we were staying was great!!), but had we paid full freight I might have been a bit disappointed...

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank GoGoBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, November 27, 2012
Thank you for taking the time to post your review on Tripadvisor regarding your stay with us on our Pacific Club Floor.

Your comments have been forwarded to our management team for their review. We always appreciate receiving feedback from our guests and it allows us to evaluate our services and facilities.

We hope we will have another opportunity to welcome your back to the Pan Pacific Vancouver should you be returning to Vancouver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 18, 2012

Stayed here for work during IDS West. The hotel was very nice with large rooms and great views. It was what I expected as far as a nicer hotel goes.

The location was great. I was there for work and the Convention Centre was right next door. I walked around pretty much all of downtown Vancouver while I was there, and found this place convenient to do so. I also had a morning off so I went to Capilano Suspension Bridge and they had shuttle buses to and from right outside the front of the hotel.

The pool was cool too. On the roof of part of the hotel at the 8th floor, you have the buildings of downtown on one side and the inner harbour on the other side. Great spot to relax.

The cost wasn't an issue since I wasn't paying, so it's hard for me to say if I would come back. If I could afford it at the time, I'd definitely want to stay here again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hanson111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, November 27, 2012
It was a pleasure to read your review regarding your recent visit to the Pan Pacific Vancouver to attend a conference.

The Pan Pacific Vancouver enjoys a privileged location at Canada Place and we are delighted you were able to take advantage of our convenient access to downtown services, restaurants and shopping and, as you mentioned in your review, the shuttle to the North Shore attractions of Capilano Suspension Bridge and Grouse Mountain.

We were also pleased you had time to relax and enjoy our outdoor, saltwater pool.

Should you have another opportunity to return to Vancouver, whether for business or pleasure, we hope that we will have the pleasure to welcome you back to the Pan Pacific Vancouver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 17, 2012

Four couples, me and my friends had dinner this evening at the Pan Pacific. ( Italian Opera Dinner). The food was great. Place was cozy and clean. We had fun during the dinner took lots of pictures. When we had to pay our bills. It all went downhill from there. Larisa, the russian, was our server and she screwed up our bills. She gave the wrong change to the wrong person and blamed me for it. She embarrassed me in front of my friends like I took their change. She was the one who gave it to me! We paid up in full with tip and told her "No change." When she gave us the receipt and there was change. And we thought she didn't want the tip. So we took the change. And my other friend was looking for her change. She was confused and she did not even apologize for making a mistake. Instead made it worse by telling me "Give me the money please." Her approached was not nice and I was embarrassed to all my friends. Now we are having seconds thoughts coming to eat there again. One of the most embarrassing moments.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank blaise05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, November 30, 2012
Thank you for taking the time to post your comments on your recent dining experience at our Cafe Pacifica.

We were pleased to read that you enjoyed your meal and the ambiance of the Opera Buffet and entertainment with your friends and will pass on your kind words to our culinary team and Singers.

We were, however, extremely disappointed to read of your unfortunate experience with your Server. We apologize that your evening was diminished by this experience and have followed up with our Cafe Management who will be contacting you directly.

Again, please accept our apologies. We do hope we will have the opportunity to welcome you back to redeem our reputation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk, uk
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 16, 2012

This hotel is right on the harbour so has good views. It is also where all the cruise ships arrive, so there is lots going on ,and it's nice to walk around this area. This is a very large and slick hotel - our room was very good, clean and well appointed with very unobtrusive housekeeping. Breakfast was good quality and of similar price to other hotels on our tour. You can pick up the tour buses outside for trips around Vancouver and it isn't a huge walk into the centre either. We liked Gastown, which is a very short walk from the hotel, where there are some nice restaurants.
All in all a very pleasant stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank marnieSuffolk_Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
2 reviews
5 of 5 stars Reviewed November 15, 2012

I visit Vancouver about once a year, and usually I stay by the airport just because I know I'll get a decent hotel at a decent rate, plus I've had a few bad experiences booking through travel websites, and ended up in shady hotels in bad areas of Vancouver.
I got a show rate: $169/night for the Pan Pacific, and what a deal.
The hotel is beautiful, perfectly situated, loaded with amenities, comfortable, and welcoming. I would stay here again in a heartbeat.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 15, 2012

Booked a high level corner room, so great views. Nice pool with good temperature.
Comfortable bed, clean room. Received a good discount as BC resident.
Had free parking and late book out time with this particular room:) Would stay again.

Room Tip: Corner rooms - large with great views.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Vancouver

Property: Pan Pacific Vancouver
Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C3B5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#10 Luxury Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#14 Family Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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