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Reviewed April 14, 2019 via mobile

As many have stated, cafe, room service and restaurant are not finished yet and remain close, hence why the price point was reasonable for a so-called boutique hotel downtown in Van.

Room was nice, although a little small, with lots of wasted space near the e trance of the room. Everything was there and well appointed. The beds were some of the most comfortable I’ve slept in. Other than size, and the lack of a wardrobe with door, it was hard to fault.

Staff were awesome.

Parking was very expensive at $48 we notice an easy park across the road after we had done the deed.

Once everything is finished, should be a great hotel, but I suspect the price will shoot up. With some other quality hotels, eg one further up on Howe ;) they could end up pricing themselves into some very stiff competition.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank andybee101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandMonteiro, General Manager at EXchange Hotel Vancouver, responded to this reviewResponded April 15, 2019

Hello andybee101,

We are very pleased to know you enjoyed your stay, the hotel and the service. We appreciate your comments as well. We look forward to your next visit.

P.S. Our restaurants will be open in May!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019

We visited as a family of 2 adults and 1 infant and thoroughly enjoyed our stay. The room was unique, modern and smartly designed. Location was perfect with easy access to transit, waterfront, gastown and downtown. We would stay here again.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Christina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandMonteiro, General Manager at EXchange Hotel Vancouver, responded to this reviewResponded April 15, 2019

Hello Christina Y,

Thank you for choosing to stay with us and for now making us your choice to come back! Our wonderful colleagues await your return.

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Reviewed April 13, 2019

Truly and exceptional hotel. Every member of the staff, from the parking valet to the front desk, greeted us like old friends and treated us like royalty. Probably the best hotel experience we have ever had. Not only that but free WIFI as well.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adventure03225041600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandMonteiro, General Manager at EXchange Hotel Vancouver, responded to this reviewResponded April 14, 2019

Hello Adventure03225041600,


Wow, what a wonderful review! we work hard to ensure our guests feel at home and like family! Thank you for your kind words.

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Reviewed April 13, 2019

Felt like a 5 star experience, every staff member I interacted with was outstanding in all aspects, which really impressed me. Clean, modern and very comfy rooms. Hotel is in a great location. Will stay again for sure.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Companion02627134653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandMonteiro, General Manager at EXchange Hotel Vancouver, responded to this reviewResponded April 13, 2019

Hello Companion02627134653,

We are so pleased you enjoyed your stay with us, thank you for your kind words. See you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019

Awesome service from all staff members, great rooms (very clean, very comfortable bed, fast wi-fi). Great location. New hotel. Book the "Dividend" rooms for access to exclusive lounge (snacks/drinks most of the day and breakfast included)

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passport35767565080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandMonteiro, General Manager at EXchange Hotel Vancouver, responded to this reviewResponded April 12, 2019

Hello Passport35767565080,


Thank you for the great review! we look forward to seeing you again!

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