Both times we have stayed at this hotel, we were impressed with the friendly staff and willingness to assist us with whatever needs we had. We genuinely felt that each staff member wanted us to enjoy our stay. This time, we left clothes in the dresser and didn't realize it until we were back in the states. We called housekeeping who were very willing to help with our plight. Traditionally, they ship things to guests via postal service. We asked that they ship Fed Ex using our own account number. I could tell this was not something that had been asked of the head of housekeeping before, but she was extremely willing to ship it "our way" and got the necessary information and was only too glad to accommodate our request. When traveling, there are always inherent problems, delays, and mishaps, so when you stay at a hotel where the staff is genuinely trying to make things easier for you, it really makes a difference. We can wholeheartedly recommend this hotel.
- Official Description (provided by the hotel):
- Welcoming and spacious, the Coast Coal Harbour Hotel by APA is New Urban Style Hotel concept that combines city sophistication with West Coast comfort. It's fresh, it's modern, and it has Vancouver at its doorstep with the best of everything the city has to offer. Places like Stanley Park, Gastown, the Vancouver Art Gallery, Vancouver Convention Centre and the shopping district of Robson Street. The Coast Coal Harbour Hotel by APA is an urban retreat in downtown Vancouver. With 20 storey's boasting 220 modern, spacious guest rooms and all the amenities you've come to expect from Coast Hotels. Each of the guest rooms at our downtown Vancouver hotel features floor-to-ceiling windows, Electric Bidet Seat(TOTO(R) Washlet), 55" flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality. These high quality amenities are signature features of APA Hotel in Japan and unique to APA's Urban Style Hotel concept. Our rooms come with complimentary wireless Internet and a range of modern amenities. You'll also have access to our top-notch fitness center, pool and hot tub-not to mention our signature Prestons Restaurant + Lounge, the perfect spot to drink, dine and dish about your Vancouver experience. A 5,000 square foot ballroom and conference centre includes 20-foot-high north-facing windows accented by coloured glass, creating a bright and airy environment. Private boardrooms, business centre, fully equipped gym with locker room, and a landscaped roof deck with an outdoor lap pool and hot tub have been designed with your comfort in mind. We encourage you to come visit one of the newest hotels in downtown Vancouver. And to enjoy the best that our city has to offer! ... more less
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