Recently my sister and I stayed at the Coast Coal Harbour from July 9-19 while visiting my son. We arrived and were asked about our trip up to this point( which had been a nightmare). They upgraded our room for us and our check in was handled so effortlessly. Each time that we entered the lobby, it didn't matter who was at the front desk, they acknowledged us and asked how our day was. My son rode his bike to visit us and the concierge graciously checked it for him. One night my sister noticed a spot on her comforter and called guest services. The manager called us immediately with an apology and housekeeping was there in about 3 min. While he was changing the duvet cover there was another knock at the door and the manager had sent up a bottle of wine with a written apology. We were blown away.The staff here should give other hotels lessons in customer service as it has become a lost art. I plan on visiting again in the near future and will definitely make the Coast Coal Harbour my home base. Congratulations on a wonderful hotel.
- Official Description (provided by the hotel):
- Welcoming and spacious, the Coast Coal Harbour Hotel by APA is New Urban Style Hotel concept that combines city sophistication with West Coast comfort. It's fresh, it's modern, and it has Vancouver at its doorstep with the best of everything the city has to offer. Places like Stanley Park, Gastown, the Vancouver Art Gallery, Vancouver Convention Centre and the shopping district of Robson Street. The Coast Coal Harbour Hotel by APA is an urban retreat in downtown Vancouver. With 20 storey's boasting 220 modern, spacious guest rooms and all the amenities you've come to expect from Coast Hotels. Each of the guest rooms at our downtown Vancouver hotel features floor-to-ceiling windows, Electric Bidet Seat(TOTO(R) Washlet), 55" flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality. These high quality amenities are signature features of APA Hotel in Japan and unique to APA's Urban Style Hotel concept. Our rooms come with complimentary wireless Internet and a range of modern amenities. You'll also have access to our top-notch fitness center, pool and hot tub-not to mention our signature Prestons Restaurant + Lounge, the perfect spot to drink, dine and dish about your Vancouver experience. A 5,000 square foot ballroom and conference centre includes 20-foot-high north-facing windows accented by coloured glass, creating a bright and airy environment. Private boardrooms, business centre, fully equipped gym with locker room, and a landscaped roof deck with an outdoor lap pool and hot tub have been designed with your comfort in mind. We encourage you to come visit one of the newest hotels in downtown Vancouver. And to enjoy the best that our city has to offer! ... more less
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