I recently stayed in this hotel with my girlfriend on a trip from England for just a week. On arrival the staff were extremely friendly and spent time advising us where the nearest places were for food etc. We did arrive expecting just one double bed in our room and found 2 beds in our room.. I went down to the front desk to question this and it seemed that our travel agent had booked it incorrectly and it was not the hotels fault. We were offered an upgrade to a King room on the 18th floor with an Ocean view for just $210extra, and it was well worth it. The views were incredible. We could see the ocean, city and the mountains perfectly (even on the days when we didn't have fantastic weather.. Rainy and cloudy, but still a beautiful view).
The staff on the doors were great and very helpful, opening the taxi doors for us and offering to carry any luggage we had with us, as well as being smiley and chatty.
Back to the front desk staff.. They were always extremely helpful and friendly, especially Jeremy Poster (Head Office, he deserves more than a gold star for the level of customer service he has provided to us during our stay, he was amazing!!)
Jeremy went above and beyond what he needed to do to provide us with outstanding customer service. He regularly helped us out on where to go and what to do with our day, even providing us with advice on tickets and places we should visit, including Grouse Mountain, Capliano Suspension Bridge, Granville Island and Stanley Park. He and even spent time writing down his personal recommendations on restaurants and bars, including Catch 122.
The beds were comfortable (maybe too comfortable at times, when we wanted to be up for an early day and couldn't get up!)
The rooms were clean, and were cleaned every day. Fresh bed linen and towels were provided along with new shampoo, conditioner, body wash, body cream and other complimentary bathroom nick nacks!
The room was quiet and we never had any disturbances from our neighbours or the lift. Peaceful :)
The room also came with a coffee machine and fresh coffee, tea, hot chocolate, herbal teas etc but we rarely used it as the coffee was too strong for our taste and being typically British, the tea wasn't now we like it! The hot chocolate however was good.
On our last day we arrived back to a bottle of Merlot , 2 glasses and a card from Coast Coal Harbour Hotel saying "enjoy your last night from the Front Staff.. I couldn't believe it, it was such a nice surprise. Really lovely!
We, both together and individually have never received such a high level of customer service in a hotel.
During our stay in Vancouver we have constantly been saying we don't want to leave. How it's such a wonderful place and how everyone is so incredibly friendly here.. The Coast Coal Harbour staff have been a massive influencing factor on that and we will 150% be recommending it to our friends and family. If we come back again as a visitor then we will definitely be staying here!!!
Thanks for an amazing time and experience!
- Official Description (provided by the hotel):
- Welcoming and spacious, the Coast Coal Harbour Hotel by APA is New Urban Style Hotel concept that combines city sophistication with West Coast comfort. It's fresh, it's modern, and it has Vancouver at its doorstep with the best of everything the city has to offer. Places like Stanley Park, Gastown, the Vancouver Art Gallery, Vancouver Convention Centre and the shopping district of Robson Street. The Coast Coal Harbour Hotel by APA is an urban retreat in downtown Vancouver. With 20 storey's boasting 220 modern, spacious guest rooms and all the amenities you've come to expect from Coast Hotels. Each of the guest rooms at our downtown Vancouver hotel features floor-to-ceiling windows, Electric Bidet Seat(TOTO(R) Washlet), 55" flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality. These high quality amenities are signature features of APA Hotel in Japan and unique to APA's Urban Style Hotel concept. Our rooms come with complimentary wireless Internet and a range of modern amenities. You'll also have access to our top-notch fitness center, pool and hot tub-not to mention our signature Prestons Restaurant + Lounge, the perfect spot to drink, dine and dish about your Vancouver experience. A 5,000 square foot ballroom and conference centre includes 20-foot-high north-facing windows accented by coloured glass, creating a bright and airy environment. Private boardrooms, business centre, fully equipped gym with locker room, and a landscaped roof deck with an outdoor lap pool and hot tub have been designed with your comfort in mind. We encourage you to come visit one of the newest hotels in downtown Vancouver. And to enjoy the best that our city has to offer! ... more less
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