When they sell you the tickets they tell you there is live commentary - as opposed to the other hop-on/hop-off company which has recorded commentary - and they claim the trolleys run every 20 minutes. When we got on the trolley we were told the trolleys actually leave every 30 minutes "or so" and that they actually do not get to the designated stops for about every 40 minutes, because of traffic. What they do not tell you is that even if a trolley shows up at a stop, you may not be able to get on because there are no seats (you cannot stand on a moving trolley) and you will have to wait for the next trolley - where there may or not be seats.
This trolley company has two routes - the city and the park - which are both included in the (expensive) ticket price. We decided to take the entire city loop first to get the full tour, then stay on and get off at Granville Island at the market. When we returned to the starting point - Canada Center - we had to get off the trolley and wait for another one because it was time for the driver's break. We got off at Granville Island, visited the market and had lunch. We returned to the trolley stop to take a trolley back to Canada Center. When we got to the trolley stop, there was a large group of very angry passengers. They said they had been waiting for 1 1/2 hours to catch a trolley and that every trolley which stopped was full and they could not get on. They called the trolley company and were told an "overflow trolley" was on its way. That was nearly an hour ago. A group of 4 people finally gave up and took a taxi back downtown. We waited 45 minutes. A trolley finally arrived and there were enough seats for everyone to get on.
We returned to Canada Center and got on the park trolley, which went to Stanley Park. We did not hop on or off. The narration was quite good (as opposed to the city tour which was not very informative). Stanley Park is huge and quite beautiful - well worth a visit. It was a Canadian holiday the day we visited (July 3) and it was very crowded.
I would not recommend this company. You waste a lot of time waiting for trolleys and there is no guarantee you can get on when one finally arrives. If you hop on and hope off, it will make for a very long day. If you stay on the trolley for the entire journey, it will give you an idea of the layout of Vancouver and give you ideas of where to return to visit - but not on the trolley.
The competing hop/on - hop/off company runs its buses much more frequently and its buses seat more people. Even though their commentary is recorded, it would be a better option if you actually want to hop/on and hop/off and visit Vancouver's sights.
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