As someone who has stayed in hotels for over 40 years now, I can be critical of service. This hotel takes you back to the '50s when it comes to service but not when it comes to the amenities they offer. Shangri-La Vancouver has become my standard hotel when I'm in Vancouver going forward and I will look for them in other cities I visit because of the great experience I had here. From check-in, concierge, maid service, restaurant offerings and all the other extra's you get in your room (Nespresso Coffee Machine), the water they deliver every day, nice notes from maid service- you will not be disappointed. I just can't say enough, except it was the best experience I've had staying in a hotel. Thanks to everyone who made my stay perfect!