My husband and I stayed at this hotel for the Andrea Bocelli concert a few days ago. The hotel was beautiful as was our room with the most functional in-room kitchen I have ever experienced in a hotel (I always have to cook for myself, even when traveling, for medical reasons).
But most impressive was their customer service. I made a mistake while booking our room online which would have cost double what we planned to pay. Instead of asking us to pay what I booked, they instead honored what I had intended to book online instead even though the mistake was 100% my fault. They never once made me feel bad or was anything other than truly nice and genuinely concerned about making it a pleasant trip for us.
I cant speak highly enough about their customer service at all levels of management.
Beautiful hotel in the heart of the city with top notch staff - I STRONGLY recommend this venue for anyone visiting Vancouver!!More
- Free Wifi
- Visit hotel website