I went recently with two friends from Germany. I ordered the veal parmigiana, which arrived with nicely warm meat, rubbish cheese and cold veg and mash. I did not say anything, but my female guest found that her salmon was pale and tasteless. She complained and they substituted the ocean perch which was piping hit and great. Generally the waiters did what they should, but were not particularly friendly. The impression is that they really don't give a damn, but will co-operate if pressed. I live only three blocks from the restaurant and have had poor meals from three different owners. I don't think of myself as a tough customer, but nobody who knows how to cook or run a restaurant sees to take over this place!
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