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“Unbelievably Good”

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Rosewood Hotel Georgia
Ranked #4 of 89 Hotels in Vancouver
Certificate of Excellence
Melbourne, Australia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Unbelievably Good”
Reviewed April 9, 2013

Spent 3 nights here last week and my wife summed it up the best when she told me: "you'll just have to work a little harder from now on" It makes it very hard to stay anywhere else once you have enjoyed the level of service this hotel offers its guests. From the initial greeting as you enter the driveway, to the very last check out, it appears every single staff member is there to help you, and offer you whatever service you may require along the way. Adam the concierge, and Jim the hotel driver are both simply amazing! They really went out of their ways to make our stay the most enjoyable and memorable we've ever had in beautiful Vancouver! I visit this city often, and I will not be staying anywhere else from now on...simply put~ you get what you pay for, and this place is the best. One of the absolute best hotel experiences I've had in my 35 years, truly remarkable.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,643 reviews from our community

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Traveler tips help you choose the right room.   Room tips (432)
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English first
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

Felt like Royalty from the minute we walked in. The customer service exceeds anything I have ever experienced in hotels stays. In our room was a bottle of champagne, a long handwritten card and a fruit bowl for our anniversary. Alex the concierge was outstanding and Jim the car driver was so friendly, loved life and loved his job. We tried to tip him, however he refused and told us loving his job was gratitude enough and meeting people like us made it all worth it! The rooms...wow! Best bed and bathrooms I've ever stayed in. Colors, lighting, finishes all exquisite. We got back from dinner and at least 4 staff said" welcome back, did you have a wonderful evening?" I will only stay at the Rosewood Georgia in Vancouver and if you do too, you will not be disappointed!

Room Tip: Get a bathtub room....so worth the extra few dollars.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 60878Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2013

My wife and I stayed here for 4 days at the end of March. We left our car on their valet parking and didn't use it during our stay and when we got our car back they mistook the car and brought the first not ours, so we had to wait for them to find our car and bring it. And also there was a paper wrap from sandwich on a passenger seat. And it had bird droppings on the bumper and door, we have a white car, so it's hard don't mention it. How disgusting it is. Very disappointing experience. The stay was nice, but what we got at the end spoiled our attitude to the hotel. So it is important to be nice not only with your guests but with their things too.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveller595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, Manager at Rosewood Hotel Georgia, responded to this review, April 8, 2013
Dear Guest,

Thank you very much for your helpful comments about our parking services as posted on Trip Advisor the world's largest travel site.

Everyone at the hotel has worked very hard to make our guests feel "extra special" and comfortable during their stay, so when we hear about a failure in our service standards we immediately investigate and make it right.

I have met with the manager in charge of valet parking and have reviewed our policy for bringing cars to each guest.

Please accept our apology for this error in judgement. It will not happen again.

I do hope you will stay with us again and give us a second chance to exceed your expectations.

We won't let you down.

Kind Regards,


Steve Halliday
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
77 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 5, 2013

The friendly staff and lovely decor of the Rosewood Georgia left a lasting impression of our visit to Vancouver. We felt each employee genuinely wanted us to have a relaxing and enjoyable stay. They offered many suggestions and were glad to help us with any request. The beds were extremely comfortable, and the bathroom was spacious and well appointed, particularly the unique rainforest style shower. The Nespresso machine in our room was also a great touch. We hope to be able to stay at the Rosewood again in the future.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
regina, canada
Level Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 1, 2013

Stayed here at the end of March, and yes, we did pre-book the Bentley to take ourselves and a couple we were visiting to a local restaurant on Saturday evening. Unfortunately the Bentley was in for service so we had to make do with the Cadillac. Oh well, sounds like an excellent excuse for another visit. All the reviews are correct, at least the excellent reviews. Can't beat the location, rooms, ambiance, heated bathroom floors, spa and everything else that makes this hotel worth visiting. We've stayed at several of the top hotels in Vancouver over the past two years, and this one is our favourite. While there, try the ultimate facial in the Sense Spa. Not cheap, but it includes a hand, foot, and shoulder massage, and my wife claimed it was the best she had had. Looking forward to our next visit.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank livetotravelcdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 1, 2013

We stayed over March break with 2 teenagers . We recieved the family rate which is 40% discount on a second room.
We were given connecting rooms and they were very spacious with great views.
Suites are really lovely with the most comfortable beds but the star is the huge bathrooms that are absolutely gorgeous.
I will definitely be staying at the Georgia on my next visit to Vancouver

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Debralps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 30, 2013 via mobile

My son and I stayed at the Rosewood Hotel Georgia Vancouver during our March break. I now have a new favourite hotel! Wow!

We pulled up to the entrance and were greeted by name. The valet parking gentleman and bellmen were on top of everything and the service was absolutely outstanding! Check in was smooth and everything had been arranged. The lobby was magnificent and then we got to the room.

The rooms at the Rosewood are fantastically beautiful and the bathrooms are outstanding! Now I'm spoiled for staying anywhere else, I want all bathrooms to be that nice (the deep free-standing soaker tub, the HUGE rain-head shower, the dual vanities, the heated floors, the space) and all beds to be that comfortable. And it was the little touches that made a big difference; like having our name on the television when we walked into our room inviting us to enjoy our stay, having a hand-written note for me and a letter for my son, a child-sized robe and slippers waiting, offering turndown service with homemade shortbread cookies from bel cafe in the hotel, to greeting both my son and I each time we stepped out of the elevator and asking if there was anything they could do for us.

Our stay also included breakfast at Hawksworth restaurant attached to the hotel. In a word, magnificent! Beautiful Art Deco furnishings like the rest the hotel and delectable meals.

We enjoyed our stay so much that we decided to stay a little bit longer in BC and book another stay at the Rosewood before heading for home.

We will definitely be back again!

Stayed March 2013, traveled with family
Helpful?
5 Thank dillydallying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Hotel Georgia

Property: Rosewood Hotel Georgia
Address: 801 West Georgia Street, Vancouver, British Columbia V6C 1P7, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 89 Hotels in Vancouver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Hotel Georgia 5*
Number of rooms: 156
Official Description (provided by the hotel):
Following its debut in the Roaring ‘20s, the Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. The opening of Rosewood Hotel Georgia in 2011 has returned Vancouver's most legendary hotel to its place as one of the select hotels worldwide. The hotel reflects timeless elegance, with 156 luxurious guestrooms and suites, Sense, A Rosewood Spa®, Reflections outdoor patio, 1927 Lobby Lounge, 9853 sq feet of function space, a fitness center, 52” indoor saltwater lap pool and Hawksworth restaurant. ... more   less 
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