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“Best in Vancouver.”

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Rosewood Hotel Georgia
Ranked #4 of 90 Hotels in Vancouver
Certificate of Excellence
Switzerland
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Best in Vancouver.”
Reviewed June 23, 2012

This hotel brings a new standard to Vancouver. The renovation of this historic building has been beautifully one, but for me it really starts with the people, and the service here was impeccable. It was the perfect mix of four seasons style professionalism and old fashioned personal friendliness. Every person we dealt with was efficient, helpful, and warm in a way that felt sincere.
The location of the hotel is great for a city break- walking to everything- and still handy to Stanley park or any of the beaches. The room was spacious, light, and very comfortable. The bathroom was ridiculous - from the ginormous bathtub to the 10 person rainfall shower (ok, maybe not that big), and the bed was one of the most comfortable I've found. The pool is very nicely done, and the food was very good. The only thing that was mildly irksome was the popularity of their restaurants with non-guests, which led to our having to go outside the hole when we would have preferred to stay in. Not much to do about this, and good for them, but it would have been nice to have a bit more access- especially to the pool side bar area.
I should mention that we were with our little daughter, and were highly impressed by how accommodating this hotel was to her. This hotel clearly understands how to cater to business & high- end travelers who now have kids in tow. The amenities for the little one were great, and she was treated like a little star (milk served in a sippy cup on a silver platter? Get out of town!). We will be back.

  • Stayed June 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank thalgizouzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (434)
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English first
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 22, 2012

For my first trip to Vancouver I found rooms at this hotel on special. In the pictures on the website I could tell that this really was a very nice hotel. Once I got there I was blown away by the excellent customer service. The bellman, James, took us to our room and explained how everything worked in our room and even offered to make my wife an expresso if she liked! He also explained to me that the hotel has a complimentary Bently shuttle service to places within 15 minutes of the hotel. I don't think the door was fully shut on James' way out and I was making an appointment for Jim, the Bently driver to take us to dinner in Gastown. Jim, the driver, was wonderful and took the time to show us places of interest on our way to dinner both nights.

The concierge, the bellmen (especially James), and Jim made our experiece here truly wonderful. I didn't want to forget the turn-down service either, which was great as they put down cloth mats by your bed, cookies, and a bottle of water; oh and turn-down your sheets of course! The property is great overall, I've been to some great places around the world and hands down this place was one of the best! The room was great, the beding made you want to stay in instead of going out. I really can't say enough good things about this property, truly the best.

Room Tip: I had a small suite with the bath tub, I would want that sort or room again. We were on a corner. Ve...
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
4 Thank jharks1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 19, 2012

Rosewood properties are known for A+ customer service and this hotel stopped short of nothing. There wee some room confusions and some room temperature issues but by and large this is one of the finer hotels in Vancouver. The staff goes above and beyond anything you will experience anywhere in the world. The spa has a salt water pool and the private bar is quite a scene. The rooms are nicely appointed and the bathrooms are really meant for pampering. The house car is a Bentley and Jim the driver will make your Vancouver experience one you will remember in ways you would never expect. Cannot wait to return.

Room Tip: If you want a bathtub versus a shower be sure and make that clear upon reserving your room.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Jpresskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Rosewood Hotel Georgia, responded to this review, June 21, 2012
Dear Guest,

Thank you so much for taking the time to post your review on Trip Advisor.

I am delighted to learn that we were able to leave a positive and lasting impression on your stay.

We also noted your points regarding your room arrival comments and room temperature points. I have reviewed this with the team and have taken corrective action to ensure it does not happen again.

Our goal is to provide each guest with exceptional service and to ensure that each and every guest stay with us is a most pleasant and memorable one. It is extremely challenging being a new property (open now 11 months) thus we truly appreciate your positive and constructive feedback in ensuring us we are headed on the right path.

We hope to welcome you back to Rosewood Hotel Georgia in the not too distant future and if I may be of the any assistance to you in any way, please do not hesitate to let me know.

Thank you.

Steve Halliday
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 19, 2012

We spent only one night in Vancouver and, listening to recommendations, stayed here. We were treated like royalty. The room was lovely and very comfortable. We were taken by Jim in the Bentley to Granville Island (which we also liked). We were booked for dinner in the hotel but opted for a more low key dinner. We were traveling to Vancouver Island so we had many questions for the concierge that were patiently and completely researched and answered. It was my husband's birthday (two days later) and there was a lovely (and delicious) cake waiting for him in the room. What a nice touch! In all, one of the nicest places we ever stayed with some of the nicest people we met in our trip across Western Canada. If we ever return to Vancouver, we will stay here.

  • Stayed June 2012, traveled as a couple
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Helpful?
2 Thank ebwrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 17, 2012

What a lovely hotel, great position. I'd not been to Vancouver before and if I go again I would def stay here, the rooms are lovely and the staff could not have been more helpful.

  • Stayed May 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Kent-Griffins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 16, 2012

I booked the most expensive room in the whole hotel (The Lord Stanley Suite) and the staff was terrible! They ruined my party, the manager was so unreasonable, and the staff spied on us. We had no privacy, there is a camera in the rooftop by the hot tub and they filmed my friends and I changing, AND above all we overheard the staff gossiping about us! They charge 3 thousand dollars for absolute [--]! WORST SERVICE EVER!!!

  • Stayed June 2012, traveled with friends
    • Value
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Helpful?
13 Thank Dorrin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Rosewood Hotel Georgia, responded to this review, June 27, 2012
Dear Guest,

It is our utmost priority to ensure all of our guests enjoy a memorable experience whilst visiting our property. We deeply regret that this was not achieved in your stay with us. From your comments, it is clear that there are some misunderstandings. In addition to providing a world class service, we pride ourselves on protecting the safety and security of all our guests. We, like many service establishments, have cameras located throughout the property that monitor selected public locations. If you wish to clear up these misunderstandings, please reach out to us. Thank you.

Regards,

Steve Halliday
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 16, 2012

Our letter to Rosewood Managing Director:
We’ve returned home, but our thoughts of gratitude remain focused on the most wonderful experience given us by the staff and accommodations of the incomparable Rosewood. We were guests April 30-May 4 and struggle to accurately express the sense of warmth, professionalism, attention to detail, and genuine kindness that was extended us during our stay. Deeper layers of joy were added to an already joyful birthday celebration. We are grateful to have explored your beautiful city, to experience such an exquisite hotel, and to be placed in the exceedingly knowledgeable and professional hands of your staff. It was quintessential joy.

We thank you ALL. And, thanks for the wonderful memories.

  • Stayed May 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank TravelBugLilly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve H, General Manager at Rosewood Hotel Georgia, responded to this review, June 18, 2012
Dear Guest,

Thank you very much for your very generous and gracious words.

Everyone at the hotel has worked very hard to make our guests feel comfortable during each stay and our team will be very encouraged to know that you enjoyed your time with us so much.

We are honoured that you chose to stay at our hotel and we look forward to welcoming you back very soon to enjoy more memories in our beautiful city and hotel.

Warm Regards,

Steve Halliday
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosewood Hotel Georgia

Property: Rosewood Hotel Georgia
Address: 801 West Georgia Street, Vancouver, British Columbia V6C 1P7, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 90 Hotels in Vancouver
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rosewood Hotel Georgia 5*
Number of rooms: 156
Official Description (provided by the hotel):
Following its debut in the Roaring ‘20s, the Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. The opening of Rosewood Hotel Georgia in 2011 has returned Vancouver's most legendary hotel to its place as one of the select hotels worldwide. The hotel reflects timeless elegance, with 156 luxurious guestrooms and suites, Sense, A Rosewood Spa®, Reflections outdoor patio, 1927 Lobby Lounge, 9853 sq feet of function space, a fitness center, 52” indoor saltwater lap pool and Hawksworth restaurant. ... more   less 
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