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“Great location - poor service”

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Long Beach Lodge Resort
Ranked #3 of 16 Hotels in Tofino
Certificate of Excellence
Vancouver
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location - poor service”
Reviewed October 14, 2013

LBL is in a great location but the service is pretty lousy (and the rooms need a good cleaning). For example, we sat down for a 6:30 pm Thanksgiving dinner reservation but weren't served our main courses until after 8:00 pm (my two little boys were fainting)! We were kindly comped desserts but we didn't get those until 8:45 pm! Pretty ridiculous they didn't plan better - not like they didn't know they would be slammed for Thanksgiving dinner which they actively promoted.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Br0me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 15, 2013
I am sorry that your dinner service was so slow, I am not sure want could have gone wrong. I was in the dinning room all three nights, over the week-end, and saw that the service was excellent. If you wish to contact me, I will talk to the dining room manager and try to try to get some explanation on your situation, I can be reached at lblr@shaw.ca. Thank you

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (576)
Date | Rating
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English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

The property is gorgeous and beachfront is amazing! The restauant and staff were lovely as was the food and wine. Room was perfect, clean, comfy bed, nice fireplace and balcony overlooking the beach. Falling asleep to the sound of the waves was my favorite. HUGE soaker tub w bath salts was appreciated. Only downer was the staff person at front desk. After a long day of travel being told our room wasn't ready an hour before checkin that we could just walk around until she called us wasn't exactly what a weary traveller wants to hear.
But beyond that, we can't wait to go back!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 15, 2013
Thank you for your feedback, I am delighted that you generally enjoyed your visit. We were extremely busy this week-end and I sorry that your room was not ready for you upon your arrival. I am going to ask that our policy be changed so that if a room is not ready at check in, a free beverage will be offered to guests in the Great Room, while the room is made ready.

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 14, 2013

We stayed for one night this past weekend - a last minute getaway. The reservation process was seamless. Upon checkin we were greeted with the same first class hospitality we have experienced at places like the Four Seasons. Our front desk attendant stated they had been expecting us, and rather than pass our key to us across the desk (which is cold and impersonal), she walked around the front desk, handed us the key and welcomed us. Our room was modest by choice and it was clean, well stocked, and the cot for our daughter was waiting for her. Since we arrived around dinner time, we went to the Great Room and while they were booked full, they worked their magic and made room for us. The service was five star and the food was spectacular. Don't miss out on the hot tub - it was magical - surrounded by fir trees with a view of the night sky. Access to the beach was fabulous. We will be back again but next time to surf! I definitely recommend Long Beach Lodge for families or couples!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 15, 2013
Thank you for your review, I am delighted you had a wonderful visit. I am glad that the dining room staff was able to fit you in you for dinner. I have a rule that regardless how busy we are, our valved in house guests must always be accommodated for dinner, even if they come last minute. I hope that next time you can visit for at least two nights.

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

Great location on nice sandy bay. Views from restaurant and balcony are excellent. Pricey but not most expensive down the coast. Disappointed that boat trips weren't operating when we were there but Jamies Whaling Bear Trips can be recommended.
Rooms cleaned daily. Friendly helpful staff.

Room Tip: Save money and go for partial ocean view balcony as don't spend that much time in room and enjoy...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickSH56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 14, 2013
Thank you for your review, I am delighted that you enjoyed your visit. I am sorry our Marine Adventure was not offered on the day you wished to go, I hope you saw some bears, they are now down in the rivers gorging on salmon for the long winter.

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Bayern, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 13, 2013

The Long Beach Resort has an amazing view on the Pacific Ocean.We really appreciate the relaxed atmosphere and the nice people there. Tofino was a two day stop of a longer journey across BC and Vancouver Island, the Long Beach Resort made it a unique experience. We had à great time there.

Room Tip: Rooms with Ocean view.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristopheK31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 14, 2013
I am delighted that you had a great visit to Tofino and the Lodge. We have had some outstanding weather, I really hope that you were able to view one of the absolutely beautiful sunsets. Thank you for your comments regarding our people, we do have a wonderful staff!


Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Invermere, British Columbia, Canada
Level Contributor
3 reviews
Reviewed October 9, 2013

We got married at Long Beach Lodge Resort. It was Beautiful and relaxing, the staff were very friendly and our wedding day went off so smoothly. We definitly felt special!! The room was comfortable and the view was amazing, waking up to the sound of the ocean every morning was a dream. I have Celiac diesease which is an allergy to gluten and they were very accomadating in the dining room! Will be going back. It was a wonderful experience.

Room Tip: Definitly get a room overlooking the ocean!!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 14, 2013
Congratulations on your marriage, we wish you all the best for a long and happy life together. I am delighted that your wedding day was so wonderful and that we were able to accommodate your dietary requests. We look forward to your next visit as return guests.

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, UK
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 8, 2013

We enjoyed a couple if days at Long Beach Resort overlooking Cox's Bay in early October, coinciding with a surf competition, as part of a longer three week trip around British Columbia. With a partial sea view from our room we enjoyed watching the waves and surfers from our room and balcony. The room was a good size, and the staff friendly and helpful. We enjoyed the complimentary continental buffet breakfast each morning, the fruit scones are worth a mention. The evening menu was varied with a selection of fish dishes, the crab cake starter and mussels are note worthy, or après surf selection of burgers or pizza. Overall a lovely stay on the west coast.

Room Tip: Cottages and cabins don't have sea views, you need to stay in the main lodge to get a full or pa...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosie008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lblr, Owner at Long Beach Lodge Resort, responded to this review, October 9, 2013
I am glad you enjoyed your visit to the Lodge, thank you for visiting us as part of your trip to British Columbia.

Tim Hackett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Long Beach Lodge Resort

Property: Long Beach Lodge Resort
Address: 1441 Pacific Rim Highway | PO Box 897, Tofino, British Columbia V0R 2Z0, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Tofino
#2 Romantic Hotel in Tofino
#3 On the Beach Hotel in Tofino
#3 Family Hotel in Tofino
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Long Beach Lodge Resort 4*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to our luxury Oceanfront Tofino Accommodations! A luxurious beachfront resort for the discerning traveler, is perched on the edge of Cox Bay, between the pristine beauty of Pacific Rim National Park and spectacular Clayoquot Sound. This cedar-shingled lodge offers 5 star amenities and casual service in a rustic setting, creating a perfect, serene retreat from everyday responsibilities. This area has become a year-round destination for those who revel in unspoiled wilderness. Walk along endless stretches of deserted beach, hike rainforest trails, explore the galleries and shops or simply sit, relax, watch and wonder at it all.Experience the natural beauty, exceptional amenities and handcrafted cuisine at Long Beach Lodge Resort, our luxurious Tofino resort located on a beautiful beach front acreage on Vancouver Island's rugged West Coast. The Resort is set amongst the native coastal vegetation and takes full advantage of the expansive sandy beach and the open ocean with wild west coast surf... in fact it is one of the few Tofino hotels that can claim such a spectacular locale. Come view Tofino's biggest waves from the comfort of our iconic Great Room and partake in some of our award-winning cuisine!Long Beach Lodge is the ONLY resort on Cox Bay Beach offering ANY of these in-house services:full service restaurant & lounge (Great Room) surf instruction & rentals with spa-like change rooms, lockers, hot tub & sauna (Surf Club Centre) boat charter service (Marine Adventures); whale watching, bear watching and other wildlife viewing We are honored to be recognized as the #1 Vancouver Island Resort by Condé Nast Traveler Magazine Reader Choice Awards AND a TripAdvisor Travellers' Choice 2013 winner! ... more   less 
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Also Known As:
Long Beach Hotel Tofino
Long Beach Resort

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