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“Luxury accommodations”

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Wickaninnish Inn and The Pointe Restaurant
Ranked #2 of 16 Hotels in Tofino
Certificate of Excellence
GreenLeadersPlatinum level
Victoria
Level 6 Contributor
150 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Luxury accommodations”
Reviewed October 18, 2013 via mobile

Getting there by car is still a trial, although improving over the years. Front desk staff excellent. 3rd floor room at The Point was top notch. Great views. 5 star comfort. Had dinner in town and breakfast at The Wick. It's a so called brunch. Order one plate just like a la carte. I had the salmon Benedict, my wife had sausage and eggs. Potatoes not fully cooked and sauce disappointing. Bennies were only slightly better than White Spot. Juice du jour (raspberry/apple/citrus) was really good. Coffee good although I had to send my cup back since it wasn't clean! Restaurant location is breath-taking. So was the bill. Total for 2 : ~ $70 incl tip. Fortunately, I had a GC :)

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Kenneth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (412)
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Teesside
Level 5 Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 15, 2013

Designed to blend in with the rugged coastline, the Wickaninnish Inn doesn't look that impressive as you approach it along Chesterman Beach but you do get an idea that the restaurant is in a prime location for viewing the unpredictable Pacific Ocean. From the inside the restaurant certainly provides that spectacular view you were hoping for and this review is aimed at the restaurant rather than the hotel accommodation.
We were guests as opposed to residents so we were not seated in one of the prime window tables - they were kept for residents. Now I wouldn't have minded should they have actually been reserved but no, they were unused all night so I did feel a bit peeved that we were relegated to a table squeezed into a corner.
Foodwise it was OK but very overpriced. I've eaten in many top quality restaurants over the years so I have expectations when I see the menu prices. For example, the appetiser was shrimp and the cost was $21. I expected maybe 3 large shrimp (like tiger prawns) for that price but what I got was three of the tiniest shrimps you could imagine, each one being not much bigger that a 50p piece! Further, they were so over salted that the flavour was spoiled. Yes I told the waiter and no they didn't do anything about it. The main course was slow roasted beef and, to be fair, that was beautifully cooked, very tender and tasty, maybe a little pricey at over $40. By comparison it put the cost of the appetiser to shame. Wine is available by the glass from around $12 but if you want a decent bottle then you'll pay upwards of $70.
So the bill for two (including one small glass of wine) was $133.50 with the tip on top. Not worth the money in my opinion but I guess you pay for the view although it was actually dark outside when we ate so there was no view! A quick look showed that the lunch menu is more reasonably priced and of course you'll also get the view during the day.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
13 Thank DaveHarper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, October 16, 2013
Dear DaveHarper,
Many thanks for providing us with feedback on your recent dining experience at The Pointe Restaurant and please accept our most sincere apology that we did not meet your expectations in this regard.
In terms of the window seating, while it is very unfortunate that these tables sat unoccupied, you are correct in that these tables are reserved in the evening for our in-house guests and it is our standard to advise guests of this during the reservation process. While we do our absolute best to seat guests at the best table available at the time, unfortunately late cancellations or no-shows do occur which are beyond our control and we sincerely hope that our guests feel, as we do, that all tables in The Pointe Restaurant offer a spectacular view of the Pacific Ocean and surrounding islands.
While we are delighted you enjoyed your beef selection, we were, of course, most disappointed that your shrimp appetizer was not to expectations and as it is our standard to replace any dish not to our guests’ liking, we are very surprised that this option was not offered to you. As our culinary team prides itself on utilizing the freshest, local products available, this dish offers locally caught spot prawns and we are truly sorry that you felt the value for the price paid was not there. While the cost of the food is a function of not only the outstanding food products of which many are locally sourced organic products and many others made in house such as our breads, butter, jams and pastries, they also incorporate the costs of custom Frette table linens, bone china etc. and of course a location that offers a spectacular ocean front view as you mention.
As feedback from you, our guest, provides us with the insight needed to continually improve the product and service we offer, we would appreciate the opportunity to understand and learn more from your experience. Should you care to discuss your experience personally with us, please feel free to provide your contact information to us through Trip Advisor’s private messaging system..
Again, we are truly sorry that we did not meet your expectations and sincerely hope that we will have the opportunity to speak with you personally.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 15, 2013 via mobile

We were hugely disappointed. We travelled to tofino at the end of busy season. Service was ok, view was great, food mediocre especially for the price. My meal had hair in it, so we sent it back. Got a new meal but the inconvenience wasn't even acknowledged on the bill. We won't go back.

Stayed October 2013, traveled as a couple
Helpful?
16 Thank Jebrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, October 16, 2013
Dear Jebrina,
We appreciate you providing us with feedback of your recent dining experience at The Pointe Restaurant and please accept our most sincere apology that there was a hair in your meal.
As this certainly is not the standard of how we handle a situation like this at The Pointe Restaurant we would truly appreciate you providing us with your contact information by way Trip Advisor’s Private Messaging System so that we may have a member of our senior management team contact you personally to discuss your experience.
Again, we are truly very sorry and sincerely hope that we will have the opportunity to speak with you personally.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 14, 2013

Best decision I made for Canada Day Long weekend. Took my girlfriend here and stayed at the beach front building. Superb view of the pacific ocean from the porch, and the quality of service must be five diamond; anything you request they are on like mice on cheese. The stretch of beach, what can I say? Pristine, lots of wildlife on the shores and on the rocks. The Pointe Restaurant serves decent food, but the sunset view is splendid.

Room Tip: Beach building rooms is the way to go
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mKimchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, fl
Level 4 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 13, 2013

For an inn that for several years was considered one of the best in the world, the Wick delivered on several fronts. Please, whatever you do you need to reserve an ocean view room. Well worth the price.
First the positives.
• Well designed and functional room
• Fantastic views from our ocean front room
• The bathroom was well thought out with great views of the ocean
• Every amenity you can imaging - robes, umbrellas, binoculars, rain jackets, boots, mini bar, fire place, free internet, heated bathroom floors, soaking tub, two comfortable chairs for reading, king bed and you can see the ocean from your shower.
• Great base to explore the Tofino area, especially walking the beaches
• Great wait staff at the Pointe, although the front desk was a little uneven. Does anyone over 25 work the front desk?
Now the negatives
• We arrived at the inn at about 1pm and there was no valet - had to handle our own luggage and park the car, and it was raining lightly.
• The Pointe Restaurant is the one weak link in the Wick experience.
- Great food to look at, but very uneven in quality
- We ate two dinners, three breakfast. and two lunches at the inn.
- My wife's cheddar and chorizo omelet was the one highlight of our stay.
- The braised short ribs were a major disappointment, the halibut just okay
- Wine prices are totally out of line when compared to any wine list at a top restaurant anywhere in North America.
- The corkage fee of $55 is just totally out of line
- I can appreciate that the Pointe wants to feature Canadian wines, but this was the most unbalanced wine list I have ever seen, and we have been in well over 100 Wine Spectator rated restaurants.
- Imagine a restaurant with just one chardonnay available by the glass, and it's not that great.
- The chablis paired with my halibut was $25 per glass.
- During the two nights we dined at the point, we were the only couple that I could see that had purchased a bottle of wine. There are a few bottles under $100, but not many.
- What amplifies the perception that you are getting ripped of on wine and mixed drinks is that fact in British Columbia a wine pour must not exceed 4 oz, compared to the 6 oz we normally get in the states.

Finally - Stay at the Wick, and enjoy the many eating options in the Tofino area, especially the restaurant at the Long Beach Lodge.

Room Tip: Room 212 is excellent
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kenzo32082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, October 15, 2013
Dear kenzo32082,
Thank you for posting a Review of your recent stay at our Inn and your dining experience at The Pointe Restaurant. We were truly disappointed to learn that not all aspects of your stay were up to your expectations.
While we are pleased you enjoyed your stay at our Inn and particularly appreciated the design of our Inn, the amenities in your guest room and the view, we are truly sorry and surprised to learn that you were not greeted by a member of our valet team upon arrival to assist with your luggage and the parking of your vehicle. Please be assured that we are following up internally with our team in this regard.
We were also disappointed to learn that The Pointe Restaurant did not meet your expectations with respect to quality of food, corkage fees and wine pricing. Our culinary team prides itself on providing world class cuisine utilizing the freshest, locally sourced food products available and while we are delighted your wife thoroughly enjoyed the cheddar and chorizo omelette, we apologize that the braised short ribs and halibut were not to your satisfaction. As it is our standard to replace any dish not to our guest’s liking, we would have appreciated you bringing this to our attention at the time as we would have been more than happy to exchange any meals which were not to your expectations.
We appreciate and thank you for your comments regarding our corkage fee. The ability for guests to bring wine into a restaurant for consumption is a relatively new amendment to our liquor laws here in British Columbia and as such prior to setting our corkage fee we researched other similar Canadian establishments, setting our corkage fee in the mid-range. Of course, when setting the fee, we also took into consideration the service provided by our team to chill, open, decant and pour the wine into fine Riedel crystal decanters and stemware for our guests. We certainly appreciate your feedback and do apologize if you found the charge over highly in comparison to the average fee charged in the United States.
We also appreciate your comments regarding our liquor prices at The Pointe Restaurant as it does remind us that we do need to continually monitor our pricing structure to remain competitive. We pride ourselves on providing our guests with an award winning wine list, including wines from around the world and those wines grown right here on the Island and throughout BC and apologize if you felt our offerings were too locally focused. We can assure you that we have provided our Wine Manager with your comments as we are continually striving to improve in both quality and range of offerings from our Cellar.
Again, we are truly sorry that we did not meet your expectations and would welcome the opportunity personally discuss your experience with you. Accordingly, a member of our senior management team will be in contact with you to further discuss our wine and liquor costs, as well as any other aspect of your stay at our Inn you care to share with us.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 13, 2013 via mobile

Okay, I am not afraid to spend good money on accommodation and the sky is the limit for food, however the overall value offering is not up to snuff. Pretty room - felt more like a rustic cottage than a luxury inn. The staff were all lovely. Our waitress was pleasant - probably a student. Lacked proper formal dining room training. The food was quite nice, but definitely not on par with the prices. Wonderful to walk along that magnificent beach. We loved the towering pines on the property. Set your expectations lower than the prices and you'll be quite content.

Stayed July 2013, traveled as a couple
Helpful?
2 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this review, October 15, 2013
Dear TravelEqualsJoy,
Many thanks for posting a Review of your recent stay at our Inn and sharing your experience with our Trip Advisor online community.
While we are pleased you enjoyed your stay at our Inn and appreciated the beach and towering pines surrounding the Inn, we were most disappointed to learn that you did not feel you received value for price for your guest room or for your dining experience at The Pointe Restaurant. We pride ourselves on providing excellent value for the price and regularly survey both local restaurants and other Relais & Chateaux properties in a sincere effort to remain so and we are truly sorry we did not meet your expectations in this regard. In terms of dining, as you can likely imagine, the cost of the food itself is a function of not only the outstanding food products, many of which are locally sourced organic products and many others made in house (jams, butter, breads and pastries etc.), they also incorporate the costs of quality Frette table linens, bone china etc. and of course providing a location that offers a spectacular ocean front view.
As each of our team members are provided with ongoing departmental training and also attend and participate in seminars which have been created by us and specifically tailored to our Inn, it was also disappointing that you did not feel you received the level of service expected. Please also accept our apology in this regard and please be assured that we will be following up internally with our Director of Food & Beverage and with the Manager of The Pointe Restaurant.
As we believe feedback from you, our guest, provides us with the insight needed to continuously improve the products and services we offer, any specific suggestions you have that would enhance your feeling of value for the price paid or if there are any aspects of our Inn that you feel could be improved upon in any way, we would be most appreciative of further feedback from you.
On behalf of Charles McDiarmid and our entire Wickaninnish Inn team we thank you for your Review and sincerely hope that we will have the opportunity to welcome you back to the Wickaninnish Inn & The Pointe Restaurant again.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 12, 2013

Stayed for 5 nights in August.
A most brilliant hotel with amazing staff.
Would highly recommend this wonderful place.
In a superb rainforest by the sea.
Loads to see and experience. A must go place!!!

Stayed August 2013, traveled as a couple
Helpful?
2 Thank 283janices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wickaninnish Inn and The Pointe Restaurant

Property: Wickaninnish Inn and The Pointe Restaurant
Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Location: Canada > British Columbia > Vancouver Island > Alberni-Clayoquot Regional District > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Tofino
#1 Green Hotel in Tofino
#1 Romantic Hotel in Tofino
#2 On the Beach Hotel in Tofino
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
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Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe

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