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Wickaninnish Inn and The Pointe Restaurant
Ranked #2 of 16 Hotels in Tofino
Certificate of Excellence
GreenLeadersPlatinum level
San Diego
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Too Bad”
Reviewed November 9, 2007

Beautiful location & nice rooms (great beds) however service is inconsistant. This was our second visit (as we try to give every place a second chance) and once again the service fell short of expectations for a high end resort. Room service, front desk, and the Pointe restaurant are areas where the service needs to be improved. Unfortunately, do not think we will return.

Stayed October 2007
Helpful?
7 Thank RRSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (394)
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virginia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 2, 2007

my wife and i stayed at the wickaninish spa in early october for four nights. the positives: the room was beautiful, the staff was friendly, the bar had an incredible selection of whiskey and the location was spectacular. so whats the problem. it is way too far to drive for a very expensive and very aggressively priced hotel. its four uninspiring hours from victoria and once your there unless youre content to stare at the sea and spa til you drop there isnt anything to do in the area. no hiking, no biking, no nice art, nada. the over rated restaurant had more bottles of wine on the list for over $1000 than under $100, sad. if you must go eat at the Schooner in tofino, its great. in summary, nice but over rated. too far, too self consciously "healing", too little to do and way too expensive. stay at the sook harbor inn instead.

Stayed October 2007
Helpful?
13 Thank tjmiller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmm
1 review
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 15, 2007

We wanted to stay in Tofino for one night (Friday) at The Wickaninnish Inn but as it turns out, you are NOT allowed to spend just one night!
I was told that during “weekends” one has to stay a minimum of two nights. Ironically, the Wickaninnish definition of a “weekend” is also a little skewed. Sunday doesn’t qualify as a weekend day but Friday does. We just wanted to spend Friday night and they refused to accommodate us. I’ve traveled internationally quite extensively but I never encountered such a policy. This just reflects the hotel’s inability to respect its potential customers and is a perfect recipe to tarnish their reputation.

Stayed October 2007
Helpful?
25 Thank mmm017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 1, 2007

The position on the beach is great and the owners eco-friendly attitude is to be applauded. However this is not a cheap hotel and the Pointe restaurant (particularly if one thought in Canadian dollars rather than pounds sterling!) was one of the most expensive meals I have paid for.
Our room was unimaginative but the bathroom compensated. The in room dining menu is so thin on choice you just know they want you back at the Pointe to take your cash!
Bicycle hire at CAD$26 for half a day is a bit rich as well.
Having travelled through West Canada and seen 'good' hotels swamped with tour buses and a general standard of mediocraty,I think the Wick is probably one of Canada's best. It is a good hotel, it just costs a bit more than it should.

  • Liked — The location
  • Disliked — The price
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank IncaWalnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osoyoos, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 29, 2007

We had a one-night stay at the Wick and we were very pleased with the Inn. The room (3rd floor, wing at right-angles to the ocean) was very clean and comfortable. Ample towels, lovely gas fireplace, adequate sized private balcony and a passable view of the ocean. We didn't patronize the restaurant even though the lady taking our reservation tried her best to convince us to make reservations. We had fabulous seafood dinners complete with a bottle of lip-smacking Gewurztraminer (Wild Goose Vineyard, British Columbia) at the Schooner Restaurant in nearby Tofino, BC. We stretched the evening as long we could, but sleep finally caught up with us. A fabulous sleep was had with the patio door open, the gas fireplace throwing off a pleasant heat and the lulling sounds of the waves in the background.
We started the next morning late - a nice bonus is the late check-out (noon) plus breakfast is served until 11:00 am. Breakfast was delicious and the view, well, was to die for. We will have to return and take in the ocean swells when the Winter storms are raging.
Would we stay again? Most likely. Good value for the dollar? A wee bit on the pricey side, but it's a price you'll have to pay for five-star accomodations on a remote part of Vancouver Island. We never partook of the Spa services, but it would appear that there would be little disappointment there - the Spa was well-appointed and carried some of the finest skin care products that are seen only in the best Spas.
Enjoy your stay and prepare yourself for a cozy and romantic place to stay.

  • Liked — Top notch amenities built in a very challenging location.
  • Disliked — Restaurant meals appeared to be over-priced.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CrazeeCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 16, 2007

We had what the staff at the Wickaninnish Inn called an "extended stay" (i.e. more than 7 nights). We are experienced travelers and the Inn, much to our disappointment, did not live up to its hype or our expectations. We would not stay there again nor recommend it to our friends.

The location of the Inn on Chesterman Beach is outstanding. Notice I said the location of the Inn is outstanding--your room's view of that location will vary depending on which building you are in (the Pointe versus the Beach), your floor and where in each building your room is located. Be careful, because the one constant, as you probably know from considering this property in the first place, is that all rooms range from very expensive to extraordinarily expensive.

Our service was youthful to a fault, mostly pleasant, but spotty--ranging from enthusiastic (yet not quite competent) to arrogant and distracted.

The Inn's amenities are recited to you when you are first shown your room in a presentation that could, with a few more minutes added, be made into a full-length travelogue. Take notes. Read the Inn's directory of services in your room, as some of what is and isn't offered by the Inn is almost certain to be omitted from this presentation.

Promises by their staff to make arrangements for trips to bear and whale watching and to charter a sightseeing flight were never followed through with the expected booking. I soon learned to stop tipping simply on the promise that someone at the front desk or even the concierge might actually do what they said they would. Not tipping seemed to produce the same lack of results as tipping but was obviously less expensive.

When we arrived, our room was not ready at 4 pm, the Inn's stated check-in time so we were unexpectedly and appreciatively offered complimentary cocktails and a snack in the lounge. Very nice. A minor problem arose, though, when we were presented with the check upon finishing. We explained this was to be compliments of the Inn, had an apology offered and an assurance the charge would be removed from our bill. I'll bet you can guess what charge appeared again on our bill when we checked out. Lack of attention to "details" like this happened too many times at a place that presents itself as top-notch.

Our room was made-up in a creatively different way each day: one day, the water glasses completely disappeared; the next day most of our things in the bathroom were moved in a manner the housekeeper must have found more practical; on some days the door to the mini-bar refrigerator was closed while on others it was left open to allow its contents to become as one with the room temperature.

And speaking of room temperature, there is no air conditioning in the rooms, and that is supposedly because it isn't needed with the beach location. It is.

We were told of an "extensive" library of free DVDs available at the Inn, but the library contained about 30 titles which might have been entertaining had one not seen any movies in the last 5 years. (There is, however, a great movie rental store a few hundred feet from the Inn called Groovy Movies).

We had better food at Shelter and Schooner Restaurant in Tofino than we did at the Pointe, except the Pointe was well over twice as expensive. We found the hostess at the Pointe to lack basic hospitality, something we like in a host or hostess.

For one or two nights, the Inn could--with the proper room--provide a lovely experience if the service and staff were better trained. At this price point, we expected more.

  • Liked — Location of Inn
  • Disliked — Service staff, not up to top-notch rating
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
23 Thank Member30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall England
Level Contributor
153 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed September 11, 2007

Tofino: Wickaninnish Inn : Wonderful.
Date: 13&14 August 2007
Reviewer: A TripAdvisor Member - Cornwall England

This hotel lived up to all our expectations. We booked the Gourmet Package for the 14th, our wedding anniversary, and had room service on 13th.

We took a whale watching trip with Aquamarine Adventures at Ucluelet and spent the rest of our time either walking on the beach or sitting on our balcony watching the sunsets and shooting stars.

The room, on the 3rd floor of the older part of the hotel was fabulous. Beautifully clean with a fireplace, brilliant shower and all the towels, robes and toiletries you could wish for. All the extras mentioned by other reviews are provided which make for a perfect stay.

The food at the Wickaninnish is excellent. A comment in our room guest book described the food as 'cutting edge' and this may be why some reviewers did not like it. It is different but this makes for memorable meals!!! If you like just burgers etc. then don't eat here.

Room service on the first night was prompt and the food delicious. We would have liked a proper table to eat from but this did not spoil the experience. On the second night we ate in the restaurant and got the window table we requested. The seared Tuna was divine and as we had had the lamb the night before, great, the chef happily changed our main course to veal with fois gras which was amazing.

Service can be a little slow, but, having taken notice from previous reviews we made sure that we asked often or reminded gently and this worked a treat and everyone was happy.

All the staff were extreemly helpful and polite. The views from our balcony were outstanding and we drove away wishing we could afford to stay there again soon.

  • Liked — Location, food and the room
  • Disliked — Nothing
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlieCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wickaninnish Inn and The Pointe Restaurant

Property: Wickaninnish Inn and The Pointe Restaurant
Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Tofino
#1 Romantic Hotel in Tofino
#1 Family Hotel in Tofino
#2 On the Beach Hotel in Tofino
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
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Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe

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