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“Probably as good a hotel as West Canada has to offer, but not cheap!!”

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Wickaninnish Inn and The Pointe Restaurant
Ranked #2 of 16 Hotels in Tofino
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Probably as good a hotel as West Canada has to offer, but not cheap!!”
4 of 5 bubbles Reviewed October 1, 2007

The position on the beach is great and the owners eco-friendly attitude is to be applauded. However this is not a cheap hotel and the Pointe restaurant (particularly if one thought in Canadian dollars rather than pounds sterling!) was one of the most expensive meals I have paid for.
Our room was unimaginative but the bathroom compensated. The in room dining menu is so thin on choice you just know they want you back at the Pointe to take your cash!
Bicycle hire at CAD$26 for half a day is a bit rich as well.
Having travelled through West Canada and seen 'good' hotels swamped with tour buses and a general standard of mediocraty,I think the Wick is probably one of Canada's best. It is a good hotel, it just costs a bit more than it should.

  • Liked — The location
  • Disliked — The price
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank IncaWalnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Osoyoos, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 29, 2007

We had a one-night stay at the Wick and we were very pleased with the Inn. The room (3rd floor, wing at right-angles to the ocean) was very clean and comfortable. Ample towels, lovely gas fireplace, adequate sized private balcony and a passable view of the ocean. We didn't patronize the restaurant even though the lady taking our reservation tried her best to convince us to make reservations. We had fabulous seafood dinners complete with a bottle of lip-smacking Gewurztraminer (Wild Goose Vineyard, British Columbia) at the Schooner Restaurant in nearby Tofino, BC. We stretched the evening as long we could, but sleep finally caught up with us. A fabulous sleep was had with the patio door open, the gas fireplace throwing off a pleasant heat and the lulling sounds of the waves in the background.
We started the next morning late - a nice bonus is the late check-out (noon) plus breakfast is served until 11:00 am. Breakfast was delicious and the view, well, was to die for. We will have to return and take in the ocean swells when the Winter storms are raging.
Would we stay again? Most likely. Good value for the dollar? A wee bit on the pricey side, but it's a price you'll have to pay for five-star accomodations on a remote part of Vancouver Island. We never partook of the Spa services, but it would appear that there would be little disappointment there - the Spa was well-appointed and carried some of the finest skin care products that are seen only in the best Spas.
Enjoy your stay and prepare yourself for a cozy and romantic place to stay.

  • Liked — Top notch amenities built in a very challenging location.
  • Disliked — Restaurant meals appeared to be over-priced.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CrazeeCanucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed September 16, 2007

We had what the staff at the Wickaninnish Inn called an "extended stay" (i.e. more than 7 nights). We are experienced travelers and the Inn, much to our disappointment, did not live up to its hype or our expectations. We would not stay there again nor recommend it to our friends.

The location of the Inn on Chesterman Beach is outstanding. Notice I said the location of the Inn is outstanding--your room's view of that location will vary depending on which building you are in (the Pointe versus the Beach), your floor and where in each building your room is located. Be careful, because the one constant, as you probably know from considering this property in the first place, is that all rooms range from very expensive to extraordinarily expensive.

Our service was youthful to a fault, mostly pleasant, but spotty--ranging from enthusiastic (yet not quite competent) to arrogant and distracted.

The Inn's amenities are recited to you when you are first shown your room in a presentation that could, with a few more minutes added, be made into a full-length travelogue. Take notes. Read the Inn's directory of services in your room, as some of what is and isn't offered by the Inn is almost certain to be omitted from this presentation.

Promises by their staff to make arrangements for trips to bear and whale watching and to charter a sightseeing flight were never followed through with the expected booking. I soon learned to stop tipping simply on the promise that someone at the front desk or even the concierge might actually do what they said they would. Not tipping seemed to produce the same lack of results as tipping but was obviously less expensive.

When we arrived, our room was not ready at 4 pm, the Inn's stated check-in time so we were unexpectedly and appreciatively offered complimentary cocktails and a snack in the lounge. Very nice. A minor problem arose, though, when we were presented with the check upon finishing. We explained this was to be compliments of the Inn, had an apology offered and an assurance the charge would be removed from our bill. I'll bet you can guess what charge appeared again on our bill when we checked out. Lack of attention to "details" like this happened too many times at a place that presents itself as top-notch.

Our room was made-up in a creatively different way each day: one day, the water glasses completely disappeared; the next day most of our things in the bathroom were moved in a manner the housekeeper must have found more practical; on some days the door to the mini-bar refrigerator was closed while on others it was left open to allow its contents to become as one with the room temperature.

And speaking of room temperature, there is no air conditioning in the rooms, and that is supposedly because it isn't needed with the beach location. It is.

We were told of an "extensive" library of free DVDs available at the Inn, but the library contained about 30 titles which might have been entertaining had one not seen any movies in the last 5 years. (There is, however, a great movie rental store a few hundred feet from the Inn called Groovy Movies).

We had better food at Shelter and Schooner Restaurant in Tofino than we did at the Pointe, except the Pointe was well over twice as expensive. We found the hostess at the Pointe to lack basic hospitality, something we like in a host or hostess.

For one or two nights, the Inn could--with the proper room--provide a lovely experience if the service and staff were better trained. At this price point, we expected more.

  • Liked — Location of Inn
  • Disliked — Service staff, not up to top-notch rating
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
23 Thank Member30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall England
Level Contributor
153 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed September 11, 2007

Tofino: Wickaninnish Inn : Wonderful.
Date: 13&14 August 2007
Reviewer: A TripAdvisor Member - Cornwall England

This hotel lived up to all our expectations. We booked the Gourmet Package for the 14th, our wedding anniversary, and had room service on 13th.

We took a whale watching trip with Aquamarine Adventures at Ucluelet and spent the rest of our time either walking on the beach or sitting on our balcony watching the sunsets and shooting stars.

The room, on the 3rd floor of the older part of the hotel was fabulous. Beautifully clean with a fireplace, brilliant shower and all the towels, robes and toiletries you could wish for. All the extras mentioned by other reviews are provided which make for a perfect stay.

The food at the Wickaninnish is excellent. A comment in our room guest book described the food as 'cutting edge' and this may be why some reviewers did not like it. It is different but this makes for memorable meals!!! If you like just burgers etc. then don't eat here.

Room service on the first night was prompt and the food delicious. We would have liked a proper table to eat from but this did not spoil the experience. On the second night we ate in the restaurant and got the window table we requested. The seared Tuna was divine and as we had had the lamb the night before, great, the chef happily changed our main course to veal with fois gras which was amazing.

Service can be a little slow, but, having taken notice from previous reviews we made sure that we asked often or reminded gently and this worked a treat and everyone was happy.

All the staff were extreemly helpful and polite. The views from our balcony were outstanding and we drove away wishing we could afford to stay there again soon.

  • Liked — Location, food and the room
  • Disliked — Nothing
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charlieCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire, UK
Level Contributor
109 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
2 of 5 bubbles Reviewed September 8, 2007

<sigh>. I had wanted to stay here for years, after seeing it reviewed in a travel magazine. We splurged on 'the' Chesterman Beach Loft Suite at $840 per night (beware, this isn't as funky as it sounds as there are about 15 of them so they are not that exclusive!), and were wild with excitement as we travelled the twisty road to Tofino from Victoria (4.5 hrs, check your gas!). When we saw it I was appalled. It is in a great setting but there are 2 shingled buildings that loom out of the forest and which are painted in battleship Potemkin grey. It really looked like Prisoner Cell Block H, and I cannot for the life of me understand why they chose that colour as it is so off-putting and not in keeping with the surroundings! We pulled up to the Pointe building and went in to the desk, only to be told that we were in the wrong place and needed to be in the Beach building (only 50 yds away, but would have been simple to put this in the letter). We drove to the reception, to be met by the same staff member, who had run down from the first building - not a great 2nd impression. The staff uniforms are very casual, and not of the degree that I have come to expect from Relais et Chateaux properties. This casual attitude came across in various ways during our 5 days there, eg forgetting to pick up our laundry despite a reminder phone call, forgetting to return it all, replacing the towels every day although we had followed their instructions about replacing them so that we could help save the planet, tracking sand and mud on the carpet and on the wooden stairs up to the bedroom (none of which was vacuumed up until 3 days later). There was also a big water stain on the carpet at the edge of the kitchen/sitting area, and although there was a separate bathtub (double, by the window, fabulous) and shower, they only provided 1 set of shampoo, conditioner, showergel/bath foam! At that sort of price I would not expect them to scrimp on the toiletries. The final straw was when my husband slipped on the wooden stairs and fell down the whole of the last flight as he came to open the door for housekeeping (who were returning the shirt that had been forgotten from the main batch); she and I were both standing outside the door as I was just returning from the Library. We heard a crash, so I was frantic and she just shrugged her shoulders, gave me the shirt and wandered off. My husband was extremely lucky to come off with just some very impressive bruises and nothing more serious (we are both medical, and therefore unlikely to whinge about trivia).
Plus point (yes there were a couple): The bed was very comfortable, and it was brilliant to see that you had to make a positive effort to request the sheets being changed, rather than the other way round. After all, who changes their bed sheets every day at home?
We ate a couple of meals in the Pointe restaurant (1 a la carte and 1 tasting menu). Both of these were superb, although not utterly outstanding as there are lots of restaurants in Tofino which is a 6 minute drive and which are also offering extremely delicious food - even the ones that look a bit sleazy!). The staff at the Wick were however helpful when we asked them to book air trips, kayaking and ferries though, and there is a PC with free internet access in the Library (which had books to swop - a briliant idea - reference books, a telescope, chess board and a few DVDs. The Driftwood Cafe was slow, but did nice coffee, muffins, cookies and sandwiches. There is one charming member of staff there, whose name unfortunately I did not get but he was lovely.
There is a tiny gym with very basic kit, and if you are over 5' 8" then you should not go on the stepper as you will hit the roof literally!
I would love to go back to Tofino. I thought it was a really funky and eclectic little town with lots of opportunities to do exciting stuff like the kayaking, seaplane rides, hot springs, whale and bear watching etc. The food was excellent, freshly hauled out of the sea and cooked in a variety of inventive and delicious ways. However I really don't think that we would stay at the Wick again. There are several other hotels in the same region and I think that they would be just as good and certainly cheaper. If we had to stay at the Wick, I would only go for one of the standard rooms, as I don't think the level of service that you get warrants the price of a 'better' room. As I put in the memory book for our room (#31), it was like reading the book and then seeing the film - disappointing.

  • Liked — Library, beach views, chap in the coffee shop
  • Disliked — Casual staff attitude
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Ratbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 5, 2007

The Wickaninnish offered an incredible stay. We had a double room with fireplace and spectacular view to the ocean, and then on deciding to prolong our stay booked into a suite, which was simply divine. The inn is an understated luxury experience which does not need gimmicks to impress - sheer solid quality is what its all about; plus of course the wonderful location. Too often 'boutique' hotels seem to get away with tiny rooms and haughty poor service - none of that here - everything was perfect.

  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MDSLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed September 2, 2007

Well, I was expecting great things of this hotel and it was chosen as a great place to relax at the end of a rather busy holiday schedule. Not a cheap option as we were travelling with our four children and took three rooms (one of which was room 209 - a premier room). In total we were spending nearly $2000 dollars a night!

First the positives - room 209 is quite breathtaking in terms of its view and position. Right on the corner of the main building with huge windows all round and stunning views over the Pacific Ocean. The double soaker tub was a real treat too! The other two rooms were very comfortable and had nice views. All the rooms had private balconies. Chesterman Beach is just lovely - a long sweep of golden sand, clean and idyllic. When you arrive you are given an envelope with vouchers for free cycle hire, free drinks in the Driftwood Lounge and free yoga lessons.

So far, so good. Now the downside (and please understand that this is our experience and may be different for others but....) the six of us had a meal in the lounge the night we got there and breakfast next morning in the restaurant. At both meals we felt the service was "OK" but nothing to write home about at those prices. Therefore we left a tip of around 10 to 12%. (Also please note that we tip generously when we feel it is warranted). As we arrived at breakfast the second morning, a young waitress came to us, very red and obviously embarrassed, and told us that the hotel has a policy of adding 15% service charge on its bills for parties of 6 or more. As we had already had two meals there with no mention of this, we felt this was the restaurant manager's way of making sure we paid up! She was floating around in the background and we felt, was not desperately friendly to us. When the bill finally came, the gratuity amount had been hand-written in in biro and had actually come to 20%! Now, if a place has a policy on gratuities, it generally has a button on the till that it can press to calculate it automatically. Therefore this, I believe, was a "try-on". My husband sent it back and we paid the 15% but cancelled breakfast there the following morning and also a dinner that the six of us had planned for the following evening.

We felt very uncomfortable whenever we came to the restaurant and this particular person was around. We felt that we were being monitored all the time and that we were found wanting. At the price we paid and for the amount of rooms we took for five nights, this should simply not have happened. Incidentally, the crab cookout on the beach was great fun and we chose to tip the waitress and chef in cash separately (yes, 15% but by choice!) and also we had one breakfast when only three of us came down where, again, we tipped more than 15% because the service was excellent. Also the massage I had in the spa with Susan was lovely and again I chose to tip her in cash.

Room cleaning was a bit hit and miss. The rooms were not left dirty by any means but things which could have been tidied up were not (empty water bottles) on occasion. Until the day that, as an experiment, I left out $10 with a note of thanks for the housekeeping department. I did not tell my husband this until afterwards so he was totally unaware of this fact as he came in later that day and remarked "this room has had a really good clean today for a change!" Hmmmm

I know we Brits have a reputation in America and Canada as being bad tippers but I can truly say that this family DOES tip well and appropriately when it is merited. The hotel handbook mentions what sort of gratuities staff might expect but does go on to say that this is by no means expected. Perhaps the person in the restaurant should take a look at that paragraph before she manages to make another family feel like lepers whenever they approach!

My husband and I ate in the Pointe restaurant on our final night to celebrate our anniversary. The food was OK, not fantastic.

By contrast, try and have a meal at the Shelter restaurant in Tofino. We ate there twice. Good cocktails, fab food and excellent and friendly service. Also went to Schooner where food was very good. They had warned us in advance about 15% gratuity for parties of six or more. However, when bill came it was 18% and the waiter muttered something about his calculator being broken! Make sure you check your bill! The seafood there was excellent however.

All in all, would we recomment the Wickaninnish? No, not really. Perhaps there is an element of resting on their laurels and a slight snootiness which I do not care for.

The sunsets, however, are FANTASTIC and free!!

  • Liked — The position and views
  • Disliked — attitude of staff
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank kazpalms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wickaninnish Inn and The Pointe Restaurant

Property: Wickaninnish Inn and The Pointe Restaurant
Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Tofino
#1 Romantic Hotel in Tofino
#1 Green Hotel in Tofino
#2 On the Beach Hotel in Tofino
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
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Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe

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