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“Quiet, relaxing and pet friendly!”

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Crystal Cove Beach Resort
Ranked #1 of 16 Hotels in Tofino
Certificate of Excellence
GreenLeadersGold level
Vancouver, Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Quiet, relaxing and pet friendly!”
Reviewed November 26, 2012

We visited Crystal Cove, with our dog, for a mini vacation as a belated birthday weekend for myself. The staff was very friendly and the location was amazing. We were situated in cabin 1 which was right off the beach and next to the beach access walkway. We were not bothered by the noise of people passing by as there was ample bushes / trees to provide plenty of privacy. Full kitchen with everything that you need in order to cook your meal plus a BBQ outside. The beds were so soft it was like sleeping on clouds. My only complaint - which isn't a complaint at all really - was the shower head was so strong that I thought it was going to take off my skin ha-ha. If that was my only problem, you know that this is an amazing place to stay!

Also a big plus, very pet friendly which was nice to see.

Note: they were performing upgrades on the 2 - 3 cabins next to us and we never heard a peep of it!!

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank natski83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJ B, General Manager at Crystal Cove Beach Resort, responded to this review, December 16, 2012
Dear Natski83.

We are pleased you enjoyed a relaxing stay with us. As you mentioned we are one of the only resorts in the area that is 100% pet friendly. Sometimes we feel the pets enjoy the stay just as much as their owners.

I am also pleased to hear that our cabin renovation program did not bother you in any way. We do our best to keep the noise down in the early mornings to ensure the peace and quiet our guests expect.

The cabin you stayed in is next on the list for renovations in January. On your next stay you can expect a renovated kitchen and bathroom as well as heated tile floors throught the entire cabin ensureing comfort for our guests and their furry friends.

See you again soon.

J.J. Belanger
General Manager
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Traveler tips help you choose the right room.   Room tips (345)
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English first
Penticton, British Columbia
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 7, 2012

The staff were extremely accommodating when we arrived to find the cabin we'd booked had a plumbing problem. Although we were disappointed they went out of their way to make it up to us. The entire place is spotless with several options; we viewed a few cabins - some have hot tubs, some have wonderful little "tree houses", cozy fireplaces and our cabin had a big jacuzzi tub. We had a 3-year old with us who loved the beautifully hand crafted playground, there was a great selection of videos and beach walks right out in front. Tofino is just down the road and of course Long Beach and all that the park has to offer are nearby. We had one pouring rainy day and one sunny day and really appreciated the fireplace. The only thing missing was wall hooks to hang wet clothes to dry.

Room Tip: Check on the sitting area size if you are group of more than two - some cabins have small sitting ar...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bicycle9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJ B, General Manager at Crystal Cove Beach Resort, responded to this review, December 16, 2012
Dear Bicycle9.

We are very happy to hear you enjoyed your stay despite the maintenance issue we had with your original cabin just prior to your arrival. We tried our best to ensure your expectations were exceeded and it looks like we passed the test.

Your original cabin choice has gone through a 6 week renovation and will be ready for guest use before the holidays. I think you will love the changes we are doing to all our cabins over the next few years as it will make your next stay even more enjoyable.

See you again soon.

J.J. Belanger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collingwood, Canada
1 review
Reviewed October 31, 2012

Planned to stay one week. An unfortunate injury to my wife's foot caused us to stay 3 1/2 weeks.

The staff at Crystal Cove went out of their way to accomodate us and displayed genuine concern over my wife's injury.

Everyone has their own system for rating accomodation so I will try to be specific in my comments.

Staff:
Every interaction with the office, including check in, was handled in a friendly and professional basis. All other staff we met were courteous and friendly. 5 out of 5 in my books

Service:
What was promised or asked for was happily delivered. Frr firewood and free DVD use.5 out of 5

Accomodation:
Comfortable and clean. Loved the fire place. 4.5 out of 5

Location: steps fronm the beach yet very private 5 out of 5

Grounds: Beautifully landscaped while retaining the west coast flavor. Well maintained

Room Tip: No matter which cabin you choose, your only steps away from the beach.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJ B, General Manager at Crystal Cove Beach Resort, responded to this review, December 16, 2012
Dear Bill.

We were all upset to hear of your wife's injury while visiting with family in Tofino. We certainly hope she is doing well since you returned home. We did our best to accommodate you while you were here and we are pleased to see we exceeded your expectations during this difficult time.

We are all pulling for a speedy recovery for your wife in hopes that we will see you again next year when you come back to town to visit the grandkids again.

Take care and all the best.

J.J. Belanger
General Manager
And the entire Crystal Cove Crew!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2012

This place was way overpriced for what it was upon check in (which was in wrong cabin) we where told we would have to pay in advance. The lady at front desk was unfriendly and told us to take it up with management the next day. We went to our cabin it had no where to relax, no couch just a window box with cushions. We made our dinner had a few drinks and retired for the evening at about midnight. We where woken several times during the night by people partying in the hot tub adjacent to our cabin and by breaking glass. In the early hours of the morning we where woken once again this time by screaming kids. So much for relaxing night. My wife then got out her computer as she had work that had to be done for Monday and discovered the promised wifi service was non-existent, now keep in mind we realize where we where but we knew we had work had to be done and access to Internet was necessary and we specifically asked before we booked if we had wifi at our cabin, okay so no wifi. Made breakfast and while eating there was a loud knock almost a pounding on our door startling the heck out of us! Upon opening the door a rude loud person asked if we had a problem with the cabin, I replied that we where in the middle of breakfast and would see them shortly in the office. Half hour later as promised I was at the office, I started to explain that we had been booked into cabin 5 as opposed to 35 and that there was no wifi at all (not even weak signal). The response was nothing short of amazing, the gentlemen (and I use that term loosely) behind the desk accused us of partying and noise complaints! Told me that the wifi was hit and miss and that they where refunding our next nights fees and could we check out!!!! I was absolutely astounded, but quite happily my wife and I packed up and left! I would definitely recommend avoiding this place completely. Bad service unfriendly dishonest misinformed staff, cabins poorly laid out and uncomfortable seating arrangements (no couches) cheaply furnished and the list goes on. As a happy ending we checked into long beach lodge and had an absolutely amazing rest of our stay in Tofino!!!!'

  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJ B, General Manager at Crystal Cove Beach Resort, responded to this review, October 24, 2012
Dear Mike M.

I am sorry that you feel the way you do about your stay with us. Had we not had several complaints from other cabins we may have acted differently. Our resort is known for its peace and quiet and that is why our guests come here. Over 46% of our guests are return guests some since the resort was built in 1982. Also our staff have built great relationships with these guests and we continue to get great comments about how friendly our staff is like in most of the reviews below. I am happy you found what you were looking for at the Long Beach Lodge as some people are not suited for our quiet and tranquill location that we have become known for.

Sincerely

J.J. Belanger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Wootton Bassett, United Kingdom
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 22, 2012

The drive from Nanaimo to Tofino was one of the most amazing drives ever with mulitple stops for pictures! When we arrived at Crystal cove the staff were lovely and very helpfull. We chose the two story cabin with our own hottub. You are able to park your car right outside the cabin making moving cases into the cabin easy.

You have your own wood store outside the cabin that is filled up twice daily free of charge and firelogs inside the cabin just in case you dont want to build a fire yourself. The kitchen is sufficent for family needs but if being honest could do with a referb as starting to look slightly dated. The bedrooms were amazing as was the bathrooms. The main bedroom upstairs has access onto the decking balcony where the hottub is with lovely views first thing in the mornings.

The beach is less then a minute walk and is stunning with loads of room for kids to run about!! IF the weather isnt amazing you are able to borrow DVD's from reception which we did and the kids loved roasting marshmellows over the fire.

Negative points:

As mentioned the kitchen needs updating
The TV is wall mounted above the fire and either needs moving or a bigger TV as the size of the fire dwarfs it!
The outside log walls around the hot tub could do with a really good scrub as the felt dirty due to the steam from the tub.

Dont let the negative points put you off it is an amazing place to stay and as a family we loved it!

Room Tip: Treat yourselves and have your own private hot tub!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJ B, General Manager at Crystal Cove Beach Resort, responded to this review, October 24, 2012
Dear Matt.

Thank you for the great comments about our resort and I am happy you enjoyed your stay with us. The log cleanliness issue you brought up has been delt with and we do have a log cleaning program in place that we do quarterly, as the logs do get sandy and such with our oceanfront location. As for the kitchen comment, we have started a cabin renovation program that began last year with the first 5 cabins getting upgrades which include the kitchens, bathrooms and flooring. We will be doing another 5 this year and more each year moving forward. I look forward to showing you the upgrades upon your next visit.

Sincerely

J.J. Belanger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 9, 2012

We stayed in our tent trailer for a week at the end of July and had a great time. We were lucky to have one of the larger sites and a small trailer - otherwise, the site would have been cramped. Despite being small, the sites do offer privacy as they are well insulated with brush between each site.
The location is great! Two minute walk down to the beach and short drive into Tofino.
The facilities are immaculate and the playground was perfect for our children.
I found the office area a nice reprieve from the unseasonably chilly weather and the staff were very nice.
It was wonderful to have the free firewood.
We would definitely recommend this as a camping spot to other families.

  • Stayed July 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Langley2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

We stayed in our RV on the Crystal Cove resort. It was paradise! Within a short walking distance of the beautiful cove and sandy beach, beautifully landscaped too. The site provided first class facilities (and free coffee at the office every morning!) A perfect location for families.we hired bikes and rode into the centre of Tofino, whale watched, rode along endless sandy beaches,visited the botanical gardens. Brilliant place.....and my teenagers even got wifi!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank claireh98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Cove Beach Resort

Property: Crystal Cove Beach Resort
Address: 1165 Cedarwood Place, Tofino, British Columbia V0R 2Z0, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Tofino
#1 On the Beach Hotel in Tofino
#4 Green Hotel in Tofino
Price Range (Based on Average Rates): $
Number of rooms: 104
Official Description (provided by the hotel):
Nestled among ancient cedars at the edge of the Pacific Ocean, enjoy our 34 modern log cabins with spectacular views and all the amenities. Our well appointed, self contained cabins complement the incredible surroundings making Crystal Cove Beach Resort life as it should be. From Oceanfront Cabins with private hot tubs, to secluded Cabins set in the Rainforest, you will be immersed in the beauty that is Tofino. Our family oriented, pet friendly resort is located on Mackenzie Beach 5 minutes from the town of Tofino and 15 minutes from the Pacific Rim National Park and the famous Long Beach. For those who prefer to rough it in style, we also offer 66 well treed, private RV sites only a short walk from the beach. New for Tofino is our selection of Glamping RV's. Nine well equipped 5th wheel RV's for rent on a nightly basis. Fully stocked with premium bedding, on deck Weber BBQ and daily firewood replenishment. Just pack up the car and enjoy camping in a first class way. ... more   less 
Also Known As:
Crystal Cove Beach Hotel Tofino

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