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“Filthy room, dirty. Hotel needs to clean up.”
Review of Marina West Motel

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Marina West Motel
Ranked #15 of 16 Hotels in Tofino
Port Alberni, Canada
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Filthy room, dirty. Hotel needs to clean up.”
Reviewed June 22, 2014

We stayed at Marina West Motel for 2 nights because I bought a package deal on-line. At check-in, the woman at the front desk certainly did not go out of her way to be friendly at all. Our room was disgustingly dirty. I took 11 pictures of the areas of dirt around the room. The front desk clerk said I couldn't upgrade my room because they were fully booked. Maybe so, but the parking lot had very few vehicles parked in it. I would NEVER stay in this motel again. Thankfully, our package deal included a 2 1/2 hour whale watching tour which was fabulous!

Room Tip: Look at your room for cleanliness BEFORE paying.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Vancouver
Level 1 Contributor
3 reviews
Reviewed June 16, 2014

Me and boyfriend stayed 3 nights at Marina West and absolutely loved it. We had an amazing view of the harbour and water, and we had booked a fishing charter with WardoWest which was only a minute walk away from the hotel. The manager Graeme helped us find our room and really made sure we were comfortable with it. He was a very professional, and kind man. The location was also very convenient. A bit out of town, but a close enough walk to it when we wanted to do a bit of shopping. The aesthetics of the motel were also super cute! Loved everything about it!! :)

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennavieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nanaimo
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 27, 2014

Excellent view of the harbour and the water, close to various fishing and whaling tours, easy walk to the centre of downtown, friendly staff, lots of parking, clean, well equipped room, strong wifi signal in room, pub-restaurant on site (good food in a room perched by the water), and amazingly comfortable bed. What's not to like? You need to keep a sharp eye out as you drive into town because you can easily miss the hotel sign (on the right).

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank johnstoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 19, 2014

We bought a package on Travel Zoo and so yeah it was a deal that promised a room upgrade and when we arrived they said all the third and second floor rooms were sold out so the only ones available were on the bottom floor facing the wall. No deck, nothing to look at, so to sit outside you had to go down to the deck for the restaurant. That evening it became apparent that only one room on the top floor was occupied.
The restaurant was really pretty good, my salmon was fresh and perfectly cooked. We also enjoyed the breakfast with a great view of the water and all the boat traffic. The people who waited on us were delightful and had lots of great information about what to see and what to do.
The motel is close to town so it was easy to walk around and try other restaurants and the ladies at the front desk were certainly nice enough.
Would we stay there again? Probably not. There are plenty of other options.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SailorBruceSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaWestTofino, Front Desk Representative at Marina West Motel, responded to this review, May 23, 2014
Dear Guest,
Thank-you for your valued feedback & we appreciate the opportunity to respond to your concerns. We were sorry to hear that your experience did not meet your expectations.

We invite you to refer to this Trip Advisor response to receive a complimentary upgrade prior to check in, at the time of the reservation, for your next regular booking with us. Alternatively, we do occasionally offer packages that come with a Queen Suite room that has a view of the inlet and so if you see us again, we do hope you will reconsider us for the future.

We did offer a free upgrade with the deal you mentioned, subject to availability at check in time and we are very sorry that this was not an option to you. You mentioned that you saw rooms on the third floor that appeared to be unoccupied and that would have been due to a variety of reasons:
If you had a two night package, an upgraded room would also need to be available for both nights, otherwise you would have had to do a room move, checking out before 11am and checking back in any time after 3pm. We do feel that this inconveniences guests more often than it adds to their experience.
Alternatively, the guest checking into the room may have been a late arrival or no-show, or the room may have been undergoing regular maintenance.

The package you booked came with a standard room and unfortunately standard rooms do not have a balcony and so they do not have a view of the inlet. We do take this into account by offering structured pricing based on room amenities as a budget-friendly accommodations provider. On the plus side, we were pleased to see your positive ratings on cleanliness and food & beverage. We do our best to offer rooms that are clean, comfortable and modern with a microwave, mini fridge and coffee maker in all room types.

Kind Regards,
The Marina West Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowser
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 14, 2014

My Husband and I stayed two nights,we went Whale watching for the first time and enjoyed it very much. The guide was great. They also have a pub and dining room on site and the food was good. The room was clean and comfortable.

Room Tip: higher suites have less noise
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crib_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 6, 2014

We were given leaflet by another hotel to book tours at this place. First my boyfriend tried to get a hold of someone on the phone. It was impossible as the phone menu was looping. We decided to go in person. My boyfriend say the two girls at the counter looked at him but neither was in a mood to even ackknowledge his presence. After 5 minutes waiting he was finally given the opportunity to ask a question. He was told that the phone line was shared and that would explain why the phone menu was messed up. We decided to give our business to Whale centre (which was a great decision). Before I even give this business a chance to get my hard earned cash, I'll sleep in my car or on the beach.

  • Stayed May 2014, traveled as a couple
    • Service
Helpful?
5 Thank halifaxcub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaWestTofino, Front Desk Representative at Marina West Motel, responded to this review, May 31, 2014
Dear Valued Guest,
Thank-you for your feedback. We can definitely appreciate how frustrating it is when a phone system is looping and not connecting you to where you need to be.
We do recall your visit & would like to apologize for the wait at reception. It can get quite busy between 3 & 6pm when guests are checking into the motel.
The phone line has now been repaired so that the Marine Adventure Centre can now be reached directly at 250-725-3238. No need to call the motel to be transferred. We realize this glitch has cost us your business and we would like to extend our sincerest apologies to you.
Kind Regards,
The Team at Marina West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Tofino hotels

Langley City, Canada
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 1, 2014

We stayed here for 2 nights and really enjoyed the room, the food at their restaurant and we also went on a whale watching tour which was the best. The town is small enough that you can walk around easiy and we had a fabulous view from our room.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snowboard25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarinaWestTofino, Front Desk Representative at Marina West Motel, responded to this review, May 4, 2014
Dear Valued Guest,
Thank-you for sharing your review. It is a pleasure to hear you were able to enjoy all of the amenities on site. The idea behind an inclusive style facility is to offer central and budget friendly accommodations, complimented with on-site dining, a waterfront pub (Jack's has live music most weekends), and the convenience of a marine adventure centre where you can book fishing charters, kayak tours, whale watching, bear watching, hot springs trips, and moorage. Ask us about guest rates on eco-adventures!
Kind Regards,
The Team at Marina West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina West Motel

Property: Marina West Motel
Address: 634 Campbell St | Box 69, Tofino, British Columbia V0R 2Z0, Canada (Formerly Weigh West Marine Resort)
Location: Canada > British Columbia > Vancouver Island > Alberni-Clayoquot Regional District > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Tofino
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marina West Motel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Marina West is a very unique west coast oceanfront resort that offers the perfect setting for whale watching, eco adventures, fishing, boating, hot springs trips, beachcombing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Hotwire, Agoda, TripOnline SA and Cancelon so you can book your Marina West Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Weigh West Marine Hotel Tofino

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