On a recent trip to the Penticton area of B.C. We hired this tour guide / shuttle service to bring us and our bikes to a drop off site at the summit of the kettle Valley Railroad trail system "Chute Lake". We arranged a pick up site at a bike rental agency in downtown Penticton. It became apparent very early on the operator of this business was not equipped to transport bikes safely. The rack that was being used was not suitable for the types of bikes we had rented ( comfort style bikes ). And could not be safely mounted. He resorted to putting two of the bikes inside the van, and places the other bike on the rack. It was not mounted correctly and nearly touched the road. We departed regardless of our concerns due to the fact the owner "George" told us it was fine. During the trip we were stopped by a passing emergency vehicle and alerted to the fact the bike was hitting the road. We had rented these bikes and would have been responsible for any damages. I would advise other visitors to seek out alternative services if you are interested in renting bikes and hoping to find a drop off service that can safely transport yourselves and your bikes. The vehicle was very old and very dirty as well.
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