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“HORRIBLW SERVICE!!!!”
Review of Stardust Motor Inn

Stardust Motor Inn
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Stardust Motor Inn
Ranked #27 of 43 Hotels in Penticton
Reviewed June 18, 2012

DO not book at this hotel!!! They expect you to give one months notice to cancel
which is ridiculous!! I was called to work four days before my booking and proceeded to cancel my booking with reasonable notice, they told me they were going to charge me one night...!!!! Never in all my years of booking at hotels have I had a problem canceling with over three days notice!
He was also very rude on the phone.

Stayed: June 2012, traveled with family
3  Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 - 20 of 20 reviews

Reviewed March 10, 2012

Super friendly family run business that provides great value accommodation.

Stayed: March 2012, traveled solo
4  Thank Jaspersize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

We stayed in the facility for 3 nights and found the following shortcomings:
1.The entrance door wouldn't unlock from outside- there were attempts to have this fixed, but till the end we had to request assistance when returning to the room. This was made worse by the fact that very often there was no one at the management office.
2. The TV and Remote had to be replaced on two different occasions
3. The fridge had leaked all over the floor and had to be replaced
4. The shower didn't work properly, but this was never rectified
5. The wi-fi signal was very week and computer could only be reliably used in the office, which was often locked (see 1. above)
In addition the rooms were not properly cleaned and maintained.
We will never be back!

Stayed: August 2011, traveled with family
2  Thank Lachim_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2011

This is an older but well kept up family Motel. We have been coming back to this Motel for several years. The staff are very helpful and and make sure we have what we need to make our stay comfortable. This motel may be older but CLEAN. Many renovations have been completed. We find the courtyard perfect for teams and as well to mix and mingle with other families. Again Location, cleanliness, staff and price are all great. No complaints at all.

Room Tip: Around the courtyard are my favorite rooms.
See more room tips
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank 123anne82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2011

We made reservation 2 weeks ago. We called within 24 hours to canx reservation due to a MRI apointment that came through from the hospital. The manager told us we had to give canx notice 30 days in advance to canx and he was going to go ahead and CHARGE our credit card 1 full day, $129.00 PLUS taxes. We called the Pentiction tourist office and explained what had happened. At the time of booking, the manager did not even tell us that he has put in a '30 DAY CANCELLATION POLICY'. The Pentiction tourist office called the manger at the Stardust Motor Inn. The manger said he wants a letter from our doctor. Getting a letter from a doctor will cost us additional money and then for us to send it up to him so he can review the letter, while he has already charged us the full days amount on the room.
This manger does not care about families enjoying their stay in Pentiction. They only want your money and od not care how they get it. This is not how you treat customers.
We called to find out the canx time at other hotels in the area and they are only 24-48 hours. The Pentiction tourist office said that under the circumstances, he should have not charged us. We would have re-booked our vacation to this establishment because this holiday was for our son, who is special needs and the vacation was for him to enjoy. Be aware of this hotel and it's so called 30 DAY POLICY. They are also not accredited with the BBB (Better Business Bureau).

Stayed: August 2011, traveled with family
6  Thank vac2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stardust Motor Inn

Address: 1048 Westminster Ave W, Penticton, British Columbia V2A 1L5, Canada
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #27 of 43 Hotels in Penticton
Number of rooms: 57

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