We just came back from staying at this hotel from July 18 to 21, 2007. This review is in context to having just stayed at the Best Western in Kelowna before we came down to Penticton to stay at the Lakeside. The Best Western exceeded expectations and set us up for a fall at the Lakeside Resort.
My wife and I attended this hotel with our 2 teenaged boys and 3 other family members. We prefer family-oriented hotels and we are experienced travellers.
The Lakeside hotel has a great location-right on the lake in the heart of Penticton and it has a casino that appears to draw a lot of business and money to the hotel. Unfortunately, this hotel relies entirely on those features and does not pay attention to detail. The Penticton Lakeside markets itself as the big attraction in town but is not well run or managed.
The north side rooms face the lake, and as was written in a previous review, most rooms on that side overlook a large gravel roof that is now overgrown with an ugly green/brown moss. It rained and the water sits in brown puddles on the mossy roof and it is ugly to look at. The layout of the hotel is unfortunate. The lakeview rooms on the north side of the hotel all overlook the restaurant and bar patios which are right below. People eat and drink on the outdoor patios and it is very noisy at night. You must close your patio door to be able to sleep at night. That is unfortunate since if it was quiet you could enjoy the balmy Penticton air at night. The first night we were awoken at approx 1:00 - 2:00 am by the sound of an angry drunk raging at the world with full profanity. Numerous people eventually opened their doors to yell at him to be quiet which only fuelled his fire and extended the tirade for several minutes.
The elevators never worked properly or at all in the 4 days we were there. Reading previous reviews, the elevator problem seems to go back a couple of months. The first day neither elevator was working. This was ridiculous for people checking out and all guests had to use the service elevator for the day. One elevator never worked and at best, one was working. Even the "working " elevator frequently malfunctioned and would get stuck at the 3rd floor and everyone would have to get off and call the elevator again. Most people gave up and took the stairs unless they had luggage.
We were in a non-smoking room and twice in one day my kids noticed major quantities of cigar smoke pouring into our room. I went outside both times to find a biker couple smoking on the balcony beside us. The smoke went in a ventialtion screen on balcony and entered the room although the door was closed both times. On the second smokey assault I politely asked them to stop and they did.
It rained heavily the first day and a half when we arrived and the result was a giant puddle that accumulated across the only walkway behind the hotel adjacent to the bars and restaurants. This giant puddle was there for the most part of a day and an endless number of people tried to tight-rope walk around it against a fence or tried to walk through the shallowest part of the puddle. This included many guests, particularly women, who were dressed for dinner or the casino and appeared disturbed about getting their nice shoes wet. The puddle only got cleared after I walked through it for the umpteenth time and spoke up to the restaurant employees and asked why someone did not just sweep the water off onto the beach. After my suggestion, they did clear the puddle by sweeping but I suspect they would not have even noticed or cared had I not said anything.
The hotel does cater to a lot of casino types which in the Okanagan appears to mean lots of tobacco smokers and some rowdies. There were always people lighting up cigarettes outside the buildings of the hotel. My family are all non-smokers.
We went to the casino a couple of times and found it clean and well-run, the service was good. As mentioned before, this hotel puts its best into where the money is and this is apparently not on the guests that pay for rooms.
We changed rooms on the second-to-last night as did our other family members when we decided to stay one more night since the weather had just turned good. All balconies have cobwebs between all of the bars, there were numerous cobwebs inside the rooms. We got the impression that Penticton is a growing town with a real shortage of labour to do the hotel jobs properly.
We had no fridge on arrival although our family members in another room did. We asked for a fridge and they tried to charge us until we raised the fact that there were fridges included in other rooms. The hotel is under renovation and our room had unfinished aspects such as unpainted drywall and orange cones sticking out of the walls where electrical outlets were.
Despite the numerous issues with this hotel, the people keep on coming and it was mostly full when we were there. This hotel is obviously not paying a price for their mediocrity and I expect that problems will continue.
This hotel is probably OK if you are an adult who wants to drink, smoke and gamble but I would not recommend this hotel for families.
- Official Description (provided by the hotel):
- Penticton Lakeside Resort is a full service hotel in Penticton that offers luxurious amenities, clean, spacious rooms, and a spectacular view of Okanagan Lake. We offer a number of dining options, nearby attractions, and room accommodations to ensure that you can thoroughly enjoy your stay with us. ... more less
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- Also Known As:
- Penticton Lakeside Resort Convention Centre And Casino
- Penticton Lakeside Resort Convention Centre Hotel Penticton
- Penticton Lakeside Hotel Convention Centre