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“Very good BUT...” 4 of 5 bubbles
Review of Penticton Lakeside Resort Convention Centre & Casino

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Penticton Lakeside Resort Convention Centre & Casino
Ranked #5 of 44 Hotels in Penticton
Kelowna
Level Contributor
582 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
“Very good BUT...”
4 of 5 bubbles Reviewed December 26, 2012

Our room and service at check out was so awesome this time BUT...it was so bloody loud early in the am as no security to make sure idiots do not talk so bloody loud outside of rooms and in halls so early in the am and that was not cool and made us so very tired the rest of the day. Really dislike inconsiderate idiots!!! Plus we had a voucher to use for Hooded Merganser restaurant for a buffet breakfast and granola and fruit was so great but pan fries were cold, bacon was cold and only choice for an egg dish was eggs Benedict...what happens when you do not like Benedict??? Out of luck then! For $15 there should be some options and no croissants either??? No toast or pastries either??? Just a word to the wise I think to make things better as $15 for a buffet should include much more. But overall I really like this hotel, please know.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nolpreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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543 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Vancouver, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed December 24, 2012

I saw a reviewer refer to their stay as "comfortable" and that sums up my comments as well. The location along the waterfront can't be beat. The beauty of the surrounding mountains and walkways is next to none in the Okanagan. We paid $155.00 including tax for a king bed - off season.

The restaurant food is just okay. We stayed there in the summer as well (didn't write review) and the music coming from the lounge along the water was deafening. You need to ask for a room facing the roadway to avoid the noise. The rooms are just okay as well and could use an upgrade carpet and linen wise (bedspread hadn't been washed since 1990 I'm certain). The decor overall is from the late 90's and the property could use a face lift.

The hotel service is average. The gym staff deserve kudo's for their friendly service. The indoor pool reminds me of a community pool - certainly not a "resort" experience. I get more at a Hampton Inn + Suites. The actual fitness equipment again is old and needs an upgrade.

i sense that the hotel is relying strictly on it's excellent location and really doesn't care about investing in the physical amenities or service experience.

Casino is okay - tight - with mediocre service.

I would probably find another place to stay in Penticton due to the price paid for the return on experience or value.

  • Stayed November 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rogertravey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed November 16, 2012

This is a very comfortable hotel in a good location. The beds were comfy and everything seemed very clean. We received a $10 voucher for not requiring any maids service during our two day stay. That paid for a couple of coffees - the breakfast at the restaurant is far too expensive. We didn't use the casino.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 4coasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 25, 2012

Average hotel with somewhat dated decor.

The pros:
Beautiful location if your room faces the lake; other rooms face the parking lot
Proximity to shopping and walking trails
Choice of restaurants right on location
Proximity to casino

The cons:
Walls are paper thin > can hear conversations/water running/etc in adjoining rooms
Alarm clock did not work
Water in small bathroom sink warm at best unless you run the shower first

Staff are friendly and helpful. Bed was comfortable and clean. Coffee maker could be located somewhere other than the bathroom? Choice of restaurants on the spot: a small town-type pub with good food, a slightly more sophisticated lounge with average food, and a restaurant just outside the door with higher end cuisine (definitely worth walking to).

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarilynSmith7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review, December 6, 2012
Dear MarilynSmith7,

I wish to thank you for taking the time to share feedback on your experience at our resort. We truly value and appreciate your comments. It was a pleasure to read that you enjoyed our lake front location, staff and had the opportunity to experienced our three restaurants on the property.

It is unfortunate you found the walls thin, as our building is a concrete structure which we feel does a great job filtering out noise. I do honestly apologize for the negative experience with the alarm clock and warm water. We are very proactive in ensuring our rooms are constantly upgraded and every detail is attended to. We continue to work hard on this, to eliminate any potential future issues. We do encourage guests to contact us immediately if there are any shortcomings with their experience during their stay which we will be able to address immediately.

We hope that you will visit us again in the future and we are looking forward to hosting you.

Kind Regards,
David Prystay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
94 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed October 5, 2012

I stayed with my elderly mom for a few nights. We were very pleased with our stay. The hotel is one of the nicest in Penticton, both in location and in the many amenities offered by the hotel. But you do pay for what you get as it is also perhaps the priciest hotel. The rooms are spacious and have great views over the lake, the beach or the city. All the rooms have balconies large enough to sit on. They have several restaurants all with water views and two with outdoor patio areas looking over the lake. The casino is attached to the hotel. Staff is efficient and friendly.

The hotel is located a couple of blocks from the downtown center so travellers have the option of walking 10 minutes or so to other restaurans in the downtown area. The paved walk-way along the beach is very enjoyable (great for walkers and joggers and there is a very pretty Japenese gardens located to the east of th hotel.

Room Tip: The lakeview rooms have wonderful views but face north so little sun on the balcony (cool in fall an...
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review, October 19, 2012
Dear VanleeVancouver,

Thank you for taking the time to provide feedback on your recent stay with us. We are delighted to hear that you and your elderly mom enjoyed our hotel rooms, as well as a number of other aspects of our property. We pride ourselves on having a one of a kind, lake front location, on Okanagan Lake and work very hard to provide a full service resort atmosphere for our guests. Although, our prices might be slightly higher, we feel that the variety of dining, entertainment and relaxation options as well as in-room added value more than warrant the difference.

Again, thank you for your kind words and we hope to have the privilege and pleasure of welcoming you back again.

Kind Regards,
David Prystay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed October 1, 2012

We stayed here on our wedding night and couldn't wait to check out in the morning. The walls are paper thin and you could hear the cleaning staff vacuuming, peoples dogs barking, conversations in the hall way. A front desk staff member called our room at 9 am to discuss a matter with our bill. While I was actually awake from all the hotel noise at 6 am, what hotel calls a honeymoon suite at 9 am!? The room was spacious, but out dated in decor. The view of the lake however was spectacular. I don't feel that the price of the room was AT ALL worth it. Our original hotel for the wedding weekend was by far better and worth every penny.
Wish I could give a better review but I can't even say it was middle of the road.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Yogi_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
godpr, General Manager at Penticton Lakeside Resort Convention Centre & Casino, responded to this review, October 16, 2012
Dear Yogi_L,

Thank you for providing us with your feedback regarding your recent experience. We are truly disappointed to hear that your stay with us was not completely satisfactory. Please allow me to address some of the concerns you raised during your recent stay. Our hotel is a concrete structure, which naturally serves to minimize noises from adjacent rooms and would certainly safeguard against any level of noise disturbance to which you are referring. Our rooms on the other hand, have recently been renovated and we are constantly working on improvements throughout the hotel. Upon reviewing the details of your stay, it is unclear as to which dates the honeymoon suite was booked for your wedding, therefore making it difficult to ascertain the source of concern.

All things considered, it is most unfortunate that your experience at our establishment was not a pleasant one. Should you wish to discuss this matter further, please do not hesitate to contact me directly.

David Prystay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Penticton hotels

Summerland, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 1, 2012 via mobile

What a delectable experience, five course gourmet dinner, selected Okanagan wine pairings and the freshest Valley View
Farm produce. Attention to detail and exceptional service right down to live music on the beach made this the premier event of the Fall Okanagan Wine Festival. Big congratulations to David Prystay, Chef Chris Remington and the entire staff for hosting this experience.

Stayed September 2012
Helpful?
2 Thank Ken21344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Penticton Lakeside Resort Convention Centre & Casino

Property: Penticton Lakeside Resort Convention Centre & Casino
Address: 21 Lakeshore Dr W, Penticton, British Columbia V2A 7M5, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Penticton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Penticton Lakeside Resort Convention Centre & Casino 3.5*
Number of rooms: 204
Official Description (provided by the hotel):
Penticton Lakeside Resort is a full service hotel in Penticton that offers luxurious amenities, clean, spacious rooms, and a spectacular view of Okanagan Lake. We offer a number of dining options, nearby attractions, and room accommodations to ensure that you can thoroughly enjoy your stay with us. ... more   less 
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Also Known As:
Penticton Lakeside Resort Convention Centre And Casino
Penticton Lakeside Resort Convention Centre Hotel Penticton
Penticton Lakeside Hotel Convention Centre

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