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“Great family over night stay..” 5 of 5 stars
Review of Best Western Inn at Penticton

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Best Western Inn at Penticton
Ranked #2 of 44 Hotels in Penticton
Vancouver, Canada
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Great family over night stay..”
5 of 5 stars Reviewed January 18, 2014

We stayed here after driving up to visit the grandkids for Christmas. We chose this hotel as it has a great indoor pool with a Jacuzzi for the kids and we knew this as we have stayed here before. You get a discount having BCAA but better yet they are PET FRIENDLY. Shame they charged an extra $10 for our dog as the night before at the Travelodge (Hope BC) they did not AND they were $26.00 cheaper..hmmm...guess where we look into staying next time. Our main reason to stay here was for the pool which we found out after from another 'visitor' that you don't have to be a guest of the hotel to swim there. You can pay a fee and use the facilities so we may well opt for that next time. To bad that the cabinet with all the water toys was locked up in the pool area and inaccessible . When it started getting dark out we had to call the front desk and ask how the lights can be turned on as there was no switches to be found. It only took a few minutes but maintenance was sent to turn the few that did work on but it was still better/safer than swimming in the dark. Room was clean and had an air conditioner/heater that took a bit to figure out.Bathroom had a tub & shower and amply towels available. There was a blow dryer in the washroom as well but not the best.NOTE: the pool towels are in the bottom drawer. There was a bar fridge available to keep things cold and a coffee maker also in the room. They have a full dining area for the complimentary Continental breakfast and it was superb!! It had a waffle maker,sausages,eggs,boiled egg,bagel,cream cheese, and to much more to list but very very nice and plentiful!! Seemed odd that you would walk through the weight room area to access it but thankfully it was too cold for people to be using this area which I may add had nice equipment if that is what you were looking for. Looks like maybe in the summer they may use the outdoor entrance but that was closed as we found out after hiking up the unshovelled snow covered stairs only to find it roped off. Signage at the bottom would definitely made it safer for guest to avoid injury as I almost fell coming down. Overall I would say this place is a nice place to stay but not the best value for my $$..Maybe for families (unless they charge more for kids staying) as we were just 2 adults as the kids didn't stay the night, as they have an enclosed play area with summer BBQ area. There are 2 things I would recommend...1) salt the areas where the water drips from the gutters as I almost slipped in the dark walking on the ice patch it formed on my way to the doggie area (123A-went out the front door and walked through walkway) and 2) would recommend that they do have a supply of doggie bags available as they direct you where to take them to the bathroom area but obviously not everyone packs bags.See you again next year if only for the swim and thanks for the stay..

Room Tip: not 123A if you are a light sleeper or care not to hear everyone as it is beside the walkway to the...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 21, 2014
Dear Jroses,

Thank you for taking your time to provide us with a most comprehensive insight into your recent stay with us. Guest feedback is always appreciated. We do hope that you had a great time with your grandchildren over Christmas, I am pleased to hear that you enjoyed the tropical indoor pool & hot tub. I would like to clarify our policy relating to public swimming. This is extended on a very limited basis to local residents who register with us for swimming. The hotel facilities are not available on a regular basis to anyone other than our registered guests. I would also like to clarify that the cabinet you saw in the pool area is for chemicals & supplies only and is kept locked at all times. We have recently installed new digital air conditioning/heating units and an experienced hospitality team to assist our guests when necessary. Thank you for your maintenance suggestions. Doggie bags are a great idea.

We thank you for your business and we look forward to serving you again in the future.

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Gloucester, United Kingdom
Level Contributor
166 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed January 11, 2014

We spent 2 night here & found the room clean, warm & comfortable. It is a good sized room & the bed was also a good size & comfy.
The indoor pool & hot tub where nice & relaxing. The breakfast are the usual hot & cold choices.
Downsides are you can clearly here the bathroom above you & next to you & you can also here people moving around d above you & talking.
Althought the lady on reception did everything needed it lacked warmth or a friendly approach.

Room Tip: If you don't have a lot of luggage ask for a room upstairs so you don't hear the people abov...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 16, 2014
Dear SallyaT52,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know you found your accommodations suitable as far as comfort and cleanliness are concerned, but it does concern us that you experienced some issue with noise. This is an unusual response that we do not normally receive from our guests, and I would appreciate very much if you would be able to contact me at your leisure so that I may gather more information about your stay and the room in which you occupied. With that information we will be able to take remedial action to ensure the problem doesn't occur again.

We thank you for your business and we hope you will return to stay with us again in the future!

Kind regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311 ext 1406
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 10, 2014

We were attending a concert in Penticton and we booked online. At the special comments section I noted that it was a date night for us. Upon arrival they had upgraded us to a king bed Jacuzzi suite and had a complimentary bottle of wine waiting for us chilled and all. Much appreciated :)

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Taryn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 16, 2014
Dear TripAdvisor Member,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that you experienced the quality level of accommodations and service that you deserve as one of our valued guests. Going the extra mile for our guests is something we take great pride in and we are pleased to know you were able to enjoy your date night and the concert!

We thank you for your business and we hope you return to stay with us again on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Stayed at the Best Western in Penticton for 2 nights in January. Great breakfast with lots of variety, comfortable queen beds in both bedrooms, 3 TV's. We found the staff to be friendly, and enjoyed the indoor pool and hot tub (although perhaps had a bit too much chlorine.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 16, 2014
Dear Sandra N,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know that you experienced the quality level of accommodations and service that you deserve as one of our valued guests. We will be sure to mention your comments to our team during our next team meeting!

Thank you for your business, and we hope you will return to stay with us again during future visits to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 6, 2014

excellent service, very good accommodation, close to everything. Excellent access from highway 97. Nice pool and hot tub. Very decent breakfast, nothing extra. Good value. I would recommend this hotel for families. good layout of building and grounds.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank tuckerred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 16, 2014
Dear Tuckerred,

We would first like to thank you for your review with regards to your recent stay with us! It is gratifying for us to hear you experienced the quality level of accommodations and service that you deserve as one of our valued guests. We will be sure to pass your comments along to our team members at our next team meeting!

We thank you for your business and your recommendation, and we hope you will return to stay with us again on your next trip to Penticton!

Kind Regards,

Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 19, 2013

This hotel is convenient, with spacious rooms, a microwave and bar fridge. Better than average motel breakfast included. Nice staff. Somewhat dated decor in lobby and rooms, but clean bathrooms and comfortable beds.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Deanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 3, 2014
Dear Deanna W,

We would first like to thank you for your review with regards to your recent stay with us! It is gratifying to know you experienced an enjoyable stay and the experience you deserve as one of our valued guests. We are always looking for ways to improve guest experience and your comments will help us in order to draft our annual Capital Improvement plan for 2014.

Thank you for your business, and we hope you will return to stay with us again in the near future!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidney, BC, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2013

My check-in was easy and uneventful. The young lady behind the desk on both nights was knowledgeable and helpful! Requests for regular coffee rather than decafe were met on the spot at the front desk. The lone staff person in the breakfast on both mornings were very helpful and accommodating. The ability to obtain extra points by declining a daily remake of our room was most appreciated as it is a Green Manoeuver and much appreciated. Being able to bring our grandchildren to the beautiful indoor swimming pool and hot tub was also very much appreciated.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Duff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 19, 2013
Dear Duff P,

We would first like to thank you for your review with regards to your recent stay with us! Our team is extremely appreciative of the rating you've given us as well as the comments you've left with regards to the service you received and the quality level of accommodation you experienced. This is exactly what we strive for and we will be sure to mention your comments to our staff at our next team meeting.

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Inn at Penticton

Property: Best Western Inn at Penticton
Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Penticton
#4 Family Hotel in Penticton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
For 38 years, the Best Western Inn at Penticton remains a motel style resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with an outdoor pool & sundeck, guest barbecues,and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. We are pet friendly, offer free parking, WI-FI, and much more! Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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