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“Fantastic experience!”

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Best Western Inn at Penticton
Ranked #2 of 44 Hotels in Penticton
Surrey, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic experience!”
5 of 5 bubbles Reviewed December 7, 2013

I was delayed on a business trip and had to end in Penticton, BC. I choose this Best Western because of my BW Membership. I spent only one night on Dec. 03, 2013
I loved this place, very clean and quiet room, super friendly staff, excellent choice at the breakfast room, and located not too far from near-by restaurants.
I really recommend this place, and would definitely return there if I have to stay in Penticton again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurent F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 19, 2013
Dear Anna H,

We would first like to thank you for your review with regards to your recent stay with us! Our team is extremely appreciative of the rating you've given us as well as the comments you've left with regards to the service you received and the quality level of accommodation you experienced. This is exactly what we strive for and we will be sure to mention your comments to our staff at our next team meeting.

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 reviews from our community

Traveler rating
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See reviews for
166
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kelowna, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

My husband and I stayed here for one night in October to do a wine tour in the area.
ROOM:
We thought the room was well appointed for the price and clean, the bathroom was on the plain side, however it had tons of counter space, mirror was as large as the wall, and a large soaker tub for two...we had brought candles along so the tub was a pleasant surprise. We just had a basic room, and we found it useful to have a mini fridge and microwave in the room.
PROPERTY:
We took advantage of the BBQ in the courtyard which had all the utensils you would need, and we were impressed with how clean staff kept the area. We didn't end up using the hot-tub in the indoor pool area as we used our soaker tub instead, however I thought that was a great asset to choosing this accommodation. There is an outdoor pool and large grassy courtyard with picnic tables and a playground I think...this would be a great choice of accommodation for families in the summer months.
CONTINENTAL BREAKFAST:
The breakfast had decent variety (toast, waffle, yogurt, fruit, scrambled egg, breakfast sausages, cereal), I would say quality of food was average...I think I was spoiled by the continental breakfasts when I was in Europe a few months prior. They did a good job of refilling things before running out.
SERVICE:
Front desk service was friendly and accommodating. We arrived a few hours before check-in as we were leaving for a wine tour, and would not get back from the wine tour until dinner time. There was a room available and we got to unload our stuff at 10:30 before heading out on our tour. The cleaning staff we encountered were also very friendly. Good service at the continental breakfast.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 19, 2013
Dear Michelle D,

We would first like to thank you for your review with regards to your recent stay with us! Our team is extremely appreciative of the rating you've given us as well as the comments you've left with regards to the service you received and the quality level of accommodation you experienced. This is exactly what we strive for and we will be sure to mention your comments to our staff at our next team meeting. We are currently doing some renovation to our bathrooms in all of our rooms, so when you return for your next visit there may be some changes to be noticed!

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moose Jaw, Canada
Level Contributor
73 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

our recent stay at the Best Western in Penticton exceeded expectation - from the friendly, efficient and courteous service at check in to the very clean and comfortable room that allowed pets for a nominal fee, to the amazing breakfast with multiple choices to check out - the experience was second to none. With a score of 10 out of 10 we are sure to return in the future.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Anna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 19, 2013
Dear Anna H,

We would first like to thank you for your review with regards to your recent stay with us! Our team is extremely appreciative of the rating you've given us as well as the comments you've left with regards to the service you received and the quality level of accommodation you experienced. This is exactly what we strive for and we will be sure to mention your comments to our staff at our next team meeting.

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duncan, Canada
Level Contributor
99 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed November 3, 2013

Great location, clean, good value plus a nice retro vibe to boot! While the property has been upgraded, the layout of the hotel built around a central outdoor lawn/pool is a nice 60 year throwback. My first floor room had two entrances; one to the exterior parking space right out the door on the back side and the second to the wonderful green space in front of the room. While I didn't use the two outdoor chairs looking out towards the pool, I could imagine how wonderful it would be to sit outside the room on a hot summer night with people splashing in the nearby pool and barbequing dinner. Looks like the type of place that families would return to year after year while enjoying the great Okanagan summers.

The room was basically a small one bedroom suite. The Queen bed filled most of the bedroom while the living/dining/kitchen area was open and didn't feel crowded with the sofa and eating table. The bathroom was small but practical.

For the size of the property, the upstairs breakfast room is too small. Traveling alone, my only choice was at one of the four seat tables. Just after I sat down with my waffle, a youth hockey team and their families showed up. It got very crowded and uncomfortably hot. Instead of slowly enjoying my breakfast and reading the morning paper, I ate quickly so that a family could sit down. Quite unlike my previous three mornings at the Best Western in Osoyoos which had a huge breakfast room. Hate to see how busy the breakfast area must be during July and August.

Otherwise, I enjoyed the "Auto Court" hotel memories and will return.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuncanMusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, November 7, 2013
Dear DuncanMusicman,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you. We are happy to hear you enjoyed your experience and that you will return to stay with us again!

Thank you for your business!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 31, 2013

Good value, leisure oriented accommodation in the Okanagan Valley. The rooms were clean and efficient. There was plenty of free parking. Staff were friendly and helpful. The included hot breakfast was more than adequate.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, November 7, 2013
Dear Alan H,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you.

Thank you for your business and we hope you will return to stay with us again on your next visit to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

We received exceptional customer service at this hotel. The general manager, Kelly was amazing! She went out of her way to ensure we got the room we wanted and even went so far as to follow up with a phone call to make sure we were satisfied. This is an older property that has been upgraded. It is excellent for families. We had a 2 bedroom with full kitchen including oven,dishes,cutlery,bakeware and pots and pans. We had a living area,dining area, 2 bathrooms and 3 flatscreen TV's all for less than $130.00. The room was very clean and lots of amenities. The outdoor space included a pool (seasonal), children's playground, 3 bbq's, picnic area and lots of green space. There was also an indoor pool and hot tub also very clean. Breakfast was great with lots of choices. All staff were friendly and helpful. We would definitely recommend this BW for everyone.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Cathy162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, November 7, 2013
Dear Cathy162,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you. We are pleased to know you received quality customer service from our Guest Services Manager, Kelly, and we will be sure to pass your comments along to her at our next management meeting! It is also great to hear you were able to enjoy all the amenities we have to offer at our property!

Thank you for your business and we hope you will choose us as your accommodations on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Very nice facility with good breakfast and very good amenities. If you are wine tasting, this area is the best to stay in as you can go North and South to the wineries. This motel gives you good value also.

Room Tip: Rooms around pool have two doors..one to your car and one to the outdoor pool area.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marzek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, November 7, 2013
Dear Marzek,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you.

Thank you for your business and we hope to see you again on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Inn at Penticton

Property: Best Western Inn at Penticton
Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Penticton
#4 Family Hotel in Penticton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
For 38 years, the Best Western Inn at Penticton remains a motel style resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with an outdoor pool & sundeck, guest barbecues,and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. We are pet friendly, offer free parking, WI-FI, and much more! Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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