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“Outstanding Customer Service!”

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Best Western Inn at Penticton
Ranked #2 of 43 Hotels in Penticton
Certificate of Excellence
Reviewed October 24, 2013

We received exceptional customer service at this hotel. The general manager, Kelly was amazing! She went out of her way to ensure we got the room we wanted and even went so far as to follow up with a phone call to make sure we were satisfied. This is an older property that has been upgraded. It is excellent for families. We had a 2 bedroom with full kitchen including oven,dishes,cutlery,bakeware and pots and pans. We had a living area,dining area, 2 bathrooms and 3 flatscreen TV's all for less than $130.00. The room was very clean and lots of amenities. The outdoor space included a pool (seasonal), children's playground, 3 bbq's, picnic area and lots of green space. There was also an indoor pool and hot tub also very clean. Breakfast was great with lots of choices. All staff were friendly and helpful. We would definitely recommend this BW for everyone.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
2  Thank Cathy162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded November 7, 2013

Dear Cathy162,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you. We are pleased to know you received quality customer service from our Guest Services Manager, Kelly, and we will be sure to pass your comments along to her at our next management meeting! It is also great to hear you were able to enjoy all the amenities we have to offer at our property!

Thank you for your business and we hope you will choose us as your accommodations on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 - 499 of 665 reviews

Reviewed October 16, 2013

Very nice facility with good breakfast and very good amenities. If you are wine tasting, this area is the best to stay in as you can go North and South to the wineries. This motel gives you good value also.

Room Tip: Rooms around pool have two doors..one to your car and one to the outdoor pool area.
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  • Stayed: October 2013, traveled with friends
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1  Thank Mary Ann Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded November 7, 2013

Dear Marzek,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you.

Thank you for your business and we hope to see you again on your next trip to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Took and impromptu trip to the Okanagan from Vancouver and stayed here for the night. This older two-story motel-like property has been spruced up at some point and was a nice place to stop for the night. There is a large garden area in the middle of the U-shaped building wings, with an outdoor pool closed for the season. Nice that they ALSO had a separate indoor pool and hot tub area was a nice place to go for a swim and to sit indoors where it was warmer to enjoy the afternoon sun streaming in. HOT hot tub was appreciated. The property is about a mile North of Skaha lake and 3 miles south of Okanagan lake, fine if you use your vehicle or bike to get around... Loved the farmers'/ community market near Okanagan lake on Saturday morning.

Room was on top floor and in a corner- was a bit dark, BUT I liked that it had a door on both sides for easy access either way to parking in back and pool/ lobby out front. A pet peeve is no fan in the bathroom; instead there was a window in the shower that you opened in order to open a second window a couple of inches deeper that opened to the back walkway. But if you opened the second window too much then anyone walking by could see into the shower/ bathroom. Unusual. Bed was nice and slightly firm, and very comfortable. It was nice that a small fridge w/ small freezer was included. Keurig coffee if you like; we just had ours at breakfast.
The breakfast buffet was average Best Western fare (scrambled eggs,small sausage links, waffle makers X 2, muffins, bagels, bread, yoghurt, cereal, bananas,FRESH-PICKED LOCAL apples (YUM!!!) and instant oatmeal.) A hostess checked your room number as you entered and made sure that everyone had what they needed and that all was running smooth. That was very much appreciated!

Check-in and check out was easy and quick and staff were friendly, couteous and very helpful.

Room Tip: We wanted to see what the cute/ unusual Victorian-looking suites with turrets were like in the corne...
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  • Stayed: October 2013, traveled as a couple
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1  Thank mcbill58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded November 7, 2013

Dear Mcbill58.

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you. It is great to hear you were able to enjoy all the amenities we have on site for our guests' convenience, and we are especially pleased to know you were able to enjoy some of the local touches we include in our breakfast area. It is not always possible, but when fruit is in season we ensure we have some on hand for everyone! We will be sure to take your comments to our next meeting and ensure our staff know that their efforts are appreciated.

Thank you for your business, and we hope you will return to stay with us again on your next visit!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We were very pleased with our choice of accommodation. The breakfast was excellent and the person in charge was very attentive to detail and maintained the area very well. The room was a surprise and was more than we expected. It was a great getaway for us to meet other family.

Stayed: September 2013, traveled as a couple
2  Thank Winterplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded November 1, 2013

Dear Winterplay,

We would first like to thank you for your review with regards to your recent stay with us! It is our goal to provide quality accommodations and service to our valued guests, and we are pleased to know we were able to provide that for you. We will be sure to take your comments to our next team meeting and recognize the team member you've mentioned in your review!

Thank you for your business, and we hope you will return to stay with us again on your next visit to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

older style Best Western building. quiet clean rooms. large green area for families with children. Service good. Staff helpful. Room and amenities great. Within walking distance to Lake Skaha. Walking paths at lake. Hotel is not within walking distance to many restaurants. Need to drive.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Bonnie155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded November 1, 2013

Dear Bonnie155,

We would first like to thank you for your review with regards to your recent stay with us! We are pleased to know you enjoyed your experience! It is our goal to provide the quality accommodations and service to you that you deserve as one of our valued guests, and we are pleased to know we were able to provide that for you.

We would like to thank you for your business, and we hope to see you again on your next visit to Penticton!

Kind Regards,
Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

We had a girls weekend of wine tasting and this was the perfect place. Rooms were clean, comfortable. Loved the bottle opener by the Kleenex, the Keurig coffee machine and the view of the courtyard. The Pool was perfect and the Hot tub was HOT HOT HOT! Met tons of people from all over during our stay. Wonderful front desk staff, Breakfast attendant and Housekeeping was very friendly. I will definitely be staying again and telling everyone how wonderful it was.

  • Stayed: September 2013, traveled with family
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1  Thank Lynn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded October 8, 2013

Dear Lynn W,

We would first like to thank you for your review with regards to your recent stay with us! Our team is appreciative of the ratings you've given us, and we are pleased to know you experienced the quality level of accommodation and service you deserve as one of our valued guests! We have discussed your review at our latest team meeting and our staff are very appreciative of the positive comments you've given them. We hope you managed to take a bunch of wine home with you!

Thank you for your business and we look forward to your next visit!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Rooms were very comfortable, Staff was very friendly Exterior grounds excellent with play area outdoor and indoor pool as well as hot tub and breakfast all excellent. This was one of the better hotels in penticton that we really enjoyed.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank RickD180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this reviewResponded October 8, 2013

Dear RickD180,

We would first like to thank you for your review with regards to your recent stay with us! Our team is appreciative of the ratings you've given us, and we are pleased to know you experienced the quality level of accommodation and service you deserve as one of our valued guests! We have discussed your review at our latest team meeting and our staff are very appreciative of the positive comments you've given them.

Thank you for your business and we look forward to your next visit!

Kind Regards,
Betsy Hogg
General Manager
Best Western Inn at Penticton
250-493-0311

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Inn at Penticton

Address: 3180 Skaha Lake Rd, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Penticton
#4 Family Hotel in Penticton
Price Range: $70 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
For 38 years, the Best Western Inn at Penticton remains a motel style resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with an outdoor pool & sundeck, guest barbecues,and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We include our full breakfast each morning 7am-10am for registered guests each morning. We are dog friendly! Please contact us directly for information on booking a dog friendly room. We also offer free parking,free WI-FI, and much more! Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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