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“Good value, pleasant stay”

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Best Western Inn at Penticton
Ranked #3 of 44 Hotels in Penticton
Surrey, Canada
Level Contributor
4 reviews
“Good value, pleasant stay”
Reviewed March 20, 2013

My husband and I just spent 2 nights here while my mother-in-law was in hospital and we were very impressed with the room, the service and the great breakfast. We arrived late Sunday night and were given a king room which was clean and the bed was super comfy! 2nd night we moved to a 1 BR suite which again was clean and spacious. The breakfast room was well stocked and we enjoyed our breakfast each morning. We also had a chance to have a swim and hot tub and thought the pool amenities were lovely.
All in all, this is a wonderful place to stay in Penticton and I can see how enticing it would be in the summer being so close to the beach! Kudos to the front desk staff and the staff in the breakfast room. We will definitely come back for our next trip to Penticton!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHWILS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, March 22, 2013
Dear CHWILS,

We would first like to thank you for your kind review with regards to your recent stay with us! We are glad to know we were able to provide you with the quality accommodations & service that you deserve as our guest. It is nice to hear you were able to make use of some of the amenities we have to offer here at our facility including our pool & hot tub and our Deluxe Continental Breakfast. We will be sure to pass your comments along to our team members, as they are always glad to hear positive feedback.

We thank you for your business and we hope that you will return on your next visit to Penticton!

Kindest Regards,
Betsy Hogg
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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518 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Burnaby
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2013

We were very pleasantly surprised to find that the bedroom was separate from the living room. There was a full kitchen which would be great for families. The self-serve breakfast in the morning was great - the selection of pastries, muffins, yogurt, cereal was very good.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank AJD_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, March 22, 2013
Dear AJD_7,

We would first like to thank you for your kind review with regards to your recent stay with us! We are very pleased to know you enjoyed your stay with us and were able to make use of all the amenities we have to offer. It is very important to us that our guests have the quality accommodations they deserve, and we are glad to have been able to provide that for you.

We thank you for your business and we hope you return to stay with us again on your next visit to Penticton!

Kindest Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
230 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 7, 2013

We stayed at the best Western Plus during a ski trip in the Okanagan. We found this to be a great location to get to Apex mountain for skiing. The room was comfortable and clean. The front desk staff were very pleasant. The breakfast room was well situated, efficient and well stocked with a variety of breakfast items. We would come back to ths hotel for a winter holiday.

Room Tip: We stayed in a room at the back of the hotel which was nice and quiet, but it did lack a view.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, March 22, 2013
Dear Bill D,

We would first like to thank you for your kind review with regards to your recent stay at our property! We are pleased to know you were able to make use of the amenities we have to offer, which includes our Deluxe Continental Breakfast. We will be sure to pass your comments with regards to our staff on to our team members, as they always love to hear positive feedback!

We would like to thank you for your business and we hope that you will return to stay with us again on your next visit to Penticton.

Kindest Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oliver, British Columbia
Level Contributor
160 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 2, 2013

A pleasant young man checked us in. Our room was as requested-Queen bed, 2nd floor. It overlooked a park like area with mature weeping willow trees, a grassy play area, picnic tables and BBQ's for summer use. It looked very inviting even though it was mid November. Our room was very clean and contained a small fridge, microwave and coffee pot. It appeared newly painted and the Okanagan artwork scenes on the walls were very appealing depicting various vineyards of this wine country area. The bathroom toiletries were eco-friendly and soothing to the skin. A complimentary hot breakfast was included in an upstairs cafe area. Very nice but stairs may be an issue for some. There is an indoor heated pool which we had to pass up this time but saving that experience for another stay. Yes! We will return.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, January 17, 2013
Dear Gail P,

We would first like to thank you for your review of your recent stay at our property! We are very pleased to know you enjoyed your stay, and were able to make use of some of our many amenities. We take pride in making sure that our guests receive high quality service and amenities to ensure that your stay is as enjoyable as possible, and we are happy we were able to provide that for you.

We thank you for your business and we hope that you will return to stay with us again on your next visit to Penticton!

Kindest Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 19, 2012

Due to flight cancellations, delays and lost baggage our arrival was a day late and under less than ideal circumstances. The staff welcomed us with a smile and helped us get back on our feet. They were able to accommodate our room request and provided toiletries to tie us over until our bags arrived. The king bed was very comfortable, the pillows big and fluffy (wife's preference, not so much mine), the room was clean and in decent shape and certainly above average compared to most other rooms in Penticton (lots of aging hotels/motels). The included breakfast buffet is better than many other BW hotels we've stayed at and everything was well stocked and tables spotless.

This was our second stay at this property and both times the service was spot on. Our first floor room the first time around was just ok (bit dark, cramped, old bed) but this time our second floor King was much better. Considering the good included breakfast its a good value for Penticton. We'll most certainly be back.

Room Tip: BCAA/CAA/AAA rates are the way to go if you have a membership. Second floor at rear for quiet or so...
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Stayed December 2012, traveled as a couple
Helpful?
Thank Schnitzel_Konig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 27, 2012
Dear Schitzel_Konig,

We would first like to thank you for your review with regards to your recent stay at our facility! We are very pleased to know our staff were able to accommodate you and provide the level of customer service that you deserve as our guest. We are happy to hear that our rooms and amenities helped you enjoy your stay with us, and we are happy your luggage did eventually arrive!

We would like to thank you for your business and we hope you will allow us to accommodate you on your next visit to Penticton!

Kindest Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
1 review
Reviewed December 2, 2012

The people at the Best Western Penticton greet you with a smile and some times a laugh. I know you will be smiling while you are there too.
The room I had was exactly what I needed with room to breathe. The bed, kitchen and rooms where exceptionally clean.
The breakfast room was fantastic.
The indoor pool and hot tub was a great place to relax.
The staff pleasant and accommodating.
I was there for three weeks and considered it a home away from home while I was there.
Thanks for letting me stay.

Room Tip: If you are there for any length of time consider a kitchen. It is well equipped and exceptionally cl...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 4, 2012
We would first like to thank you for your kind review with regards to your recent stay at our property! We take pride in making sure we keep all of our rooms & amenities clean and presentable so that our guests may get as much enjoyment from them during their stay as possible. We are glad to know you made time during your stay to enjoy our many amenities and enjoy our complimentary continental breakfast. We are pleased we were able to provide the quality level of customer service that you deserve as our guest.

We would like to thank you for you business, and we hope that you will return to stay with us again in the near future. You are more than welcome any time you like!

Kind Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollister, California
Level Contributor
177 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 27, 2012

Great night's sleep, pool looks inviting, fitness center is great, good breakfast, helpful staff, looks kid friendly. But...why is the breakfast room on the second floor and no elevator? Disability awareness isn't apparent. Same with the tv in the fitness center-no apparent closed caption capability.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHogg, General Manager at Best Western Inn at Penticton, responded to this review, December 4, 2012
We would first like to thank you for your review with regards to your recent stay at our property! We are pleased to know you were able to enjoy our many amenities and services available here at our facility. It is troubling to me however that you felt that disability awareness at our property was not to your satisfaction. Unfortunately the only space large enough to host our continental breakfast is on the second level, and the age of our building does remain a factor in our ability to provide an elevator to the breakfast room. Our Guest Services Agents, as well as our other staff members, are very diligent in making sure that if anyone is not able to go upstairs for breakfast, we are sure to offer to climb the stairs and get some breakfast for them. With regards to the closed captions on the TV in the fitness room, they are accessible by the menu button on the tv, or by asking one of our Guest Services Agents for assistance. If you have any further questions or concerns I would be happy to discuss them with you by phone if you contact me directly here at the property.

We would like to thank you for your business, and we hope you will return to stay with us again in the near future!

Kindest Regards,

Betsy Hogg
General Manager
Best Western PLUS Inn at Penticton
250-493-0311 ext 1406
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Inn at Penticton

Property: Best Western Inn at Penticton
Address: 3180 Skaha Lake Road, Penticton, British Columbia V2A 6G4, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Penticton
#4 Family Hotel in Penticton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Inn at Penticton 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
For 38 years, the Best Western Inn at Penticton remains a motel style resort for every traveler. Whether you are staying with us for business or pleasure, you will appreciate our contemporary, rooms designed with your comfort in mind. The needs of our valued guests is our primary focus, which is why we offer quality furnishings and numerous amenities to suit our guests' every need. Most of our guest rooms overlook a large, beautifully landscaped courtyard with an outdoor pool & sundeck, guest barbecues,and children's playground. Our indoor swimming pool and whirlpool, in a lush tropical setting, offer unparalleled fun and relaxation. We also offer a Deluxe Continental Breakfast for each of our registered guests in the morning. We are pet friendly, offer free parking, WI-FI, and much more! Whether your stay is for business, or for pleasure, our staff is continually working to exceed all expectations. ... more   less 
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Also Known As:
Best Western Plus Inn At Penticton Hotel Penticton
Best Western Hotel Penticton
Penticton Best Western
Best Western Penticton

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