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“Great Place to Stay in New Westminster” 5 of 5 bubbles
Review of Inn at the Quay

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Inn at the Quay
Ranked #1 of 2 Hotels in New Westminster
Certificate of Excellence
Prince George, Canada
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Place to Stay in New Westminster”
5 of 5 bubbles Reviewed March 18, 2014

I stay at this hotel when on business in the lower mainland. I find this to be one of the nicer business stays in BC. Free Wifi, great service, great location, exceptional views of the river and river traffic.

Room Tip: The view from any of the rooms is exceptional.
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  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Miworthian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, March 20, 2014
Thank you Miworthian for posting your review - we thank you for your business and hope you have the opportunity to return to the Inn at the Quay in the near future.

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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450 reviews from our community

Traveler rating
    180
    164
    67
    23
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • German first
  • Any
English first
Vernon
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

I never know how many stars to give a property because should I be basing it on how many stars the hotel actually is rated at or how it met my expectations based on how many stars it is rated at? I gave it four stars because it is a very nice hotel. Good customer service, free wifi, amazing view. However, if you are expecting the four seasons it is not. I would compare it to a Best Western with an amazing view and great location. The rooms are clean, the bed is comfortable but if you had a bad experience with noise or customer service I could see how you could rate it lower.

Go for a walk along the boardwalk by the river. It was sunny and 12 degrees in February, what a nice view and walk. They have 3 kids parks along the walk as well if you have children. Angelina's right next door has very good breakfast and if you like Mexican food, go to Taqueria Playa Tropical, very good and cheap.

Room Tip: Ask for a room with the highest number as it will be out over the water and you won't hear the t...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jasond_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, March 20, 2014
Dear jasond_71,

thank you for choosing the Inn at the Quay for your recent travels to New Westminster and for your kind comments. Compared to the rest of Canada this winter we really have been blessed with wonderful weather making the Inn even more special when you can walk along the boardwalk, sit on your guestroom patio in one of our fabulous bathrobes, enjoy Starbucks coffee and watch the action along the Fraser River.

We look forward to your next visit!

Kathy MacKerricher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 2, 2014

I called down to the front desk at 8:30 am asking for the wifi code because the one they provided was no longer working - the front desk person sounded annoyed and exasperated that I was asking for a simple request. He was adamant to know what time I will be checking out sighing in between his sentences. Not impressed at all. The room itself was great w/ a great view but the terrible customer service really tainted the experience.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jane r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, March 4, 2014
Dear Jane R,

my sincerest apologies for the inconveniences you experienced. Would you please call me directly to discuss further? My direct line is 604-523-3502.

Thank you.

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
1 review
5 of 5 bubbles Reviewed February 21, 2014

My trip was for business I was not wanting to be travelling in the winter on the highways but I had to be at the business meeting regardless, I arrived at the hotel about dinner time after about a 6-7 hour drive and there was a line up to check in, it moved decently fast and when it was my turn the Front desk staff made me feel welcomed and quickly had us checked in and on our way to the room. The room was spacious and every thing about the room was relaxing the bed, bedding and pillows I had the best sleep of any hotel I have ever stayed, and the Bed was so comfortable I wanted to take it home with me also, the Hotel was quiet ... oh and the shower head had pressure, the toiletries and morning coffee were of great quality. Room Service Breakfast was the best served hot and tasty! The location helped me to feel like I was on vacation as it is far enough away from the bustle of the city but 15 minutes to Metrotown for some quick retail therapy by car or using the sky train located across the street. I feel it was the best hotel experience in my years of travelling, Thanks for a great stay most definitely recommended!

Room Tip: Be sure to tell them at reservation time what you are expecting, and they will do their best to acco...
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, March 4, 2014
Dear Teresa M,

thank you for choosing the Inn at the Quay and for your many kind comments. We all look forward to welcoming you back in the near future.

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, Florida
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 13, 2014

Flew in from Florida to stay 6 nights to attend CHRIS BIG BASH... a retirement party for a very good friend. (Had to be a good friend to travel nearly 5,500 miles R/T). Chris and her hubby, Dennis became real good friends over the years and they coordinated the event at this place and for arriving guest to stay. I think the manager (Kathy) being a Rotarian (like me) had something to do with it. Excellent choice! The party was great.... except for some catered items - which was not the Inns fault. Their Canadian hospitality was over-the-top! Everyone was friendly and I would recommend this place for it's location, it's cleanliness and for holding a party.

Room Tip: Ask for a higher room number... like over 318 or 618 or 818... The higher the # the further you are...
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, February 17, 2014
Dear Bob C,

happy to hear that you enjoyed Chris' "big bash" and the Inn's hospitality. Thank you for your posting and we look forward to your next visit. Please send me a quick email to advise me of your return dates and I will ensure all is perfect!

Thank you.

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 31, 2014

Had the good pleasure of staying here recently and was truly sorry to have to leave. The location is superb - such a nice way to start my time in N Westminster by enjoying the fresh air on the room's private balcony, overlooking the Fraser River. The room was tastefully appointed, spotlessly clean, and very quiet. Staff went out of their way to ensure my comfort and provided helpful information of the area. Would highly recommend this establishment.

Room Tip: A room on the top floor provides both a fantastic view and a quiet environment.
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  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Businesswoman155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, February 12, 2014
Dear Businesswoman 155019,

Thank you for your review and I'm pleased to hear that you enjoyed our unique location, amenities and fabulous associates!

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
211 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 527 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

Comfortable bed. Clean. High quality coffee and tea choices. Coffee maker (no kettle), fridge, and everything else you expect. Good quality amenities.
Most rooms have river view, with higher priced rooms right over the water.
Small, adequate gym with a nice view over the river, Jacuzzi, sauna and shower room.
Very tempting choice of tasty and healthy snacks available at reasonable prices.
Hotel has a good restaurant and there are several fast food options 10 minutes’ walk away. Also right beside Donald’s Market which has excellent products at good prices.
Right near skytrain so you can get downtown easily and save a lot on a room. Can walk to Douglas College. The street nearby is wedding dress central and the best place to go in the Lower Mainland for choice of formal gowns.
Received a better rate from Expedia than I was offered at the hotel so check there first.
Go for a walk along the flower lined, riverside Quay. Very pleasant area.
I had some issues with the check-in but the management was very responsive and made amends (more so even than required) so I ended up overall pleased with the service. The morning receptionist (Rick) was helpful.
I would recommend and will stay here again.

Room Tip: Water views are nice
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  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank whirledgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Inn at the Quay, responded to this review, February 12, 2014
Dear Whirledgirl,

Thank you for choosing the Inn at the Quay for your recent travel to New Westminster and for your kind mention of Rick. We look forward to welcoming you back to the Inn at the Quay and our lovely neighborhood in the near future.

Sincerely,

Kathy MacKerricher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at the Quay

Property: Inn at the Quay
Address: 900 Quayside Dr, New Westminster, British Columbia V3M 6G1, Canada
Location: Canada > British Columbia > New Westminster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in New Westminster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Inn at the Quay 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Inn At The Quay Hotel New Westminster
Hotel At Westminster Quay
At Westminster Quay New

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