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Howard Johnson Hotel - Nanaimo Harbourside
Ranked #11 of 19 Hotels in Nanaimo
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387 reviews from our community

Traveler rating
    62
    102
    149
    43
    31
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129
101
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60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Agassiz BC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2013

We arrived at the hotel 3 hours before check in - just hoping to check our bags - and WOW they had our rooms ready!
The price was reasonable, pool was clean - rooms are nothing fancy but cleand and comfortable.
We had a total of 5 rooms for the Sept longweekend and all were great.
Staff were friendly and helpful!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Spamamama1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, Manager of Operations at Howard Johnson Hotel - Nanaimo Harbourside, responded to this review, September 9, 2013
Good Day Spamamama
Thank you for posting your comments about your recent stay at the Howard Johnson Harbourside Hotel. It is the staff that make our hotel stand out from others. They all take pride in providing the best possible service, from cleaning the rooms, to services the pool, at check in and check out. I am so very happy that you and group enjoyed the hotel. Your gracious comments will be forwarded to all departments.
Hope to see your group again next year
Sincerely
Erik Brook
Manager of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
Reviewed September 2, 2013


We found the staff very helpful getting a gift off that had to go pronto. (supplying box, wrapping paper and tape). Always a smile!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, Manager of Operations at Howard Johnson Hotel - Nanaimo Harbourside, responded to this review, September 9, 2013
Good Day Ronald
We are all so very happy you enjoyed your stay with us at the Howard Johnson. The staff at the hotel really do care about providing the best possible service.
Thank you again for your kind comments
Sincerely
Erik Brook
Manager of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2013

My son & I recently stayed at the Howard Johnson Harbourside in Nanaimo. The last time I stayed there was in 1991 and absolutely nothing has been upgraded since the 1970's I am sure...you could feel the floor joists under the worn-out carpeting in the hallways, the hotel smelled musty and dank and when you walked from our doorway in our room to the window, it felt like you were walking downhill like the floors were sagging! Upon check-out the front desk clerk didn't even so much as ask us how our stay was and after he processed our payment he simply handed me my receipt and didn't even so much as say thank you, have a nice day or anything of the sort...he just handed me my bill and carried on with his other business at hand...The hotel is located next to the bus depot so there were constantly transient types walking through the parking lot with their shopping carts over to the beer & wine store which is also located in the parking lot. Our first morning at the hotel I was woken up at 5:00 a.m. by some drunken idiot in the room next door yelling at someone in his room! The only good thing was that the room was cheap and close to where we needed to be while in Nanaimo and my son enjoyed the pool.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mastersbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, Manager of Operations at Howard Johnson Hotel - Nanaimo Harbourside, responded to this review, September 9, 2013
Good Day Mastersbaby,
I am very sorry and wish to apologize for the lack of service providing by the front desk.
This is not indicative of the staff, as they take pride in providing excellent service. With the downtown location with the bus depot there is a lot of traffic in and out of the driveway during the daytime hours. Many guests find the convenience of the bus depot a plus for their travelling needs. I wish to apologize for the loud noise from the room next door, the hotel does have security to assist with these issues.

I have passed your comments along to the owner concerning the slope in the room.
Again, thank you for taking the time to post your comments online, as we can only improve when constructive criticism is provided.
Regards
Erik Brook
Manager of Operations
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Travelers are raving about these Nanaimo hotels

Nelson
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 28, 2013

This hotel is very run down, I did not take my shoes off nor did I shower.
Could not leave fast enough! Management should consider renovating. We booked online last minuite and regret it, will not be back.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dinner4onebusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik B, Manager at Howard Johnson Hotel - Nanaimo Harbourside, responded to this review, August 29, 2013
Good Day:
Thank you for taking the time post your comments on TripAdvisor. We do take pride in the room and bathroom cleanliness at the hotel. We are an older property, but our housekeeping team does a fantastic job of ensuring a clean and tidy guest room. I will forward your comments about renovations to the owners. Again we thank you for posting your comments online as we can only improve our business by honest and frank customer feedback.
Sincerely
Erik Brook
Manager of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel - Nanaimo Harbourside

Property: Howard Johnson Hotel - Nanaimo Harbourside
Address: 1 Terminal Ave N, Nanaimo, British Columbia V9R 5R4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 19 Hotels in Nanaimo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Hotel - Nanaimo Harbourside 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Howard Johnson Nanaimo
Nanaimo Howard Johnson

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