This hotel room was intended to be used for a quick overnight stay in Nanaimo while I was visiting friends. When I checked into my room I was shocked to find that the bathroom sink and floor were overflowing with sewage. Something that was really no fault of the hotel I admit I was shocked by the service recovery by the front desk agent.
When I mentioned what had happened he simply said "well there is nothing I can do about it". I asked if there was another room available at a discount as now my shoes and bag were covered in the actual sewage and I was feeing pretty terrible about the whole thing. He rudely stated" we don't give no discounts here for anything and unless you unpacked your bag and this happening while you were already in the room then maybe!"
Ok...feeling very upset and like I was bound to go to another room that wasn't clean that is exactly what I found. Hair in the bathroom, serious dust and just a very unappealing room. It was well after hours and I had no choice but to stay at this hotel. As I am away of the franchises standards and have stayed at many Howard Johnsons that were immaculate my expectations were not close to being met.
I was pleasantly surprised upon check that my room was discounted . No one communicated this to me so it was really a missed opportunity to recovery the situation.
Service trumps all! You can recovery any situation with a guest with a friendly smile and a little empathy. I would highly recommend that management takes a look at the level of service and housekeeping standards they are currently delivering and improve in these areas.
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- Also Known As:
- Howard Johnson Nanaimo
- Nanaimo Howard Johnson