We booked this hotel for one night and the service was absolutely terrible.
We booked two rooms, one with one bed and the other for two. We had three adults staying in the second room. When we arrived, the second room for three people had only one bed. We asked if it would be possible to switch to another room, but the hotel was booked solid. We were only slightly disappointed at this point, since things like this happen all the time. We then asked if we could have a cot for the room we booked. And the front desk told us no. They then asked us how many people were staying in the room, and we told them three. The front desk then told us that there would be an extra charge. We're from Vancouver, and since three people could not sleep in one bed, we told the hotel that there would only be two adults staying in the room and the third adult would leave for Vancouver on a late ferry.
The next morning, the hotel still charged us the extra fee, even after we protested and explained that only two adults stayed in the room. They said that because a third person "used" the room (showered in the room) that we had to be charged an extra fee.
We understand that there may be some people who would lie to hotel staff about an extra person, but the hotel should really give their customers the benefit of the doubt, especially since there are also honest people who stay at their hotel (like us).
We honestly feel that this type of service is horrible. It shows what little regard the staff at the Coast Bastion Inn have for their customers.
- Official Description (provided by the hotel):
- Enjoy the convenience of location and beautiful ocean views from one of the best downtown Nanaimo hotels. Located near the BC Ferries Terminal on Nanaimo's inner harbour, the Coast Bastion Hotel is steps away from the seawall walk-way, Swy-a-lana Lagoon park, specialty shops, superior dining and quaint cafes. Take in a contemporary west coast designed dining experience at Minnoz Restaurant & Lounge. Featuring the freshest local seafood and meats, pasta dishes, gourmet breakfast and tapas. For those in need of relaxation & rejuvenation Pure Spa and Studio 31 are located in the hotel and look forward to pampering you. ... more less
- Reservation Options:
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- Also Known As:
- Coast Bastion Hotel Nanaimo
- Coast Bastion Nanaimo