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“isnt hallf as good as it was”

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Best Western Dorchester Hotel
Ranked #6 of 18 Hotels in Nanaimo
GreenLeadersBronze level
Reviewed May 30, 2013

i spent a total of 3 nights with my parents.

there is a water cooler on the 3rd floor for all the guests to use. it was empty.

we had a family room on 3 different floors each night.

Drew at the front desk wasnt helpful at all. he didnt know how long local stores would be open till. what to do around town.
Charlie on the other hand was AWESOME! he had great advice on things to do. very helpful with giving tips on what;s worth the money etc.

the floors are quite awkward. there are too many steps so you cant take the bellcart for luggage cant go to the room. so you're effectively caring your luggage to your room.

on night 1 my room (on second floor) smelled but the hotel was sold out so we had to leave the windows open.
the 2nd room was on the 3rd floor had no smell. but the ac in the room didnt work and the bathtub wouldnt drain.
the final night we got room on the 4th floor. it was the best. everything worked.

in the past when i stayed here i had the BESt experience that's why i payed so much when i came with my parents. i was UTTERLY dissapointed. and what's worse my parents havent stopped lecturing me.

Room Tip: the family rooms dont come with a view. unless you like looking at the coast plaza motel next door...
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  • Stayed: May 2013, traveled with family
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2  Thank afshan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 31, 2013

Thank you for your time to share your experience with us. It is such a regret to hear that we didn't meet your expectations in several ways this time. And, it is important to know about how we can improve and we'll use your feedback to improve our services for our future guests. Again, thank you for your feedback, and we'll try our best to exceed all of our guest's needs and expectations as always. Thank you!

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438 - 444 of 580 reviews

Reviewed May 21, 2013

We were greeted professionally and friendly at the front desk. The Hotel was showing its age and the hallways has this faint musty smell. The room was pleasantly decorated and adequate for our stay. Once we opened the windows the stale air was forgotten.
This hotel is surrounded by good little restaurants and boutique shops and close to the Museum and Port Theatre. Its located right at the waterfront.

Room Tip: ask for the Ocean View 3rd or 4th floor
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  • Stayed: May 2013, traveled as a couple
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Thank pliem50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 24, 2013

On behalf of our team, I'd like to appreciate your time to share your experience with us. It was a pleasure to serve you and we'll always try our best to serve our guests with full care at all times. Our summer season is on our way and hoping to welcome all to enjoy Nanaimo Downtown with so many amenities to enjoy. Thank you

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Reviewed May 17, 2013

We stayed in one of the ocean view rooms and had a good stay. The bed and bedding were great, the bathroom was large and had a great shower.
The building is a little older, but has been well maintained and the rooms seem to have been recently improved. It is perfectly located for strolling the shops and restaurants of Nanaimo.

Room Tip: Get an ocean view room as the bay is quite busy and interesting to watch.
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  • Stayed: May 2013, traveled as a couple
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Thank Heather P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 24, 2013

Thank you for letting us know how enjoyed your stay with Best Western Plus Dorcheseter Hotel!
Our Harbour suites are all facing ocean view and are one of most popular rooms at our hotel.
Hoping to serve you again for your next visit to Nanaimo! Thank you again

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Reviewed May 16, 2013

Stayed here for two nights and it was not bad. We got a suite with 2 double beds and a sofa bed. It was clean and the room was comfy. What I liked about this hotel was the location. You are pretty much walking distance to restaurants, shops, the Bastion, The Nanaimo Museum, The Military Museum, etc. Parking is included. I felt that this little hotel had a certain charm.

Room Tip: Choose a room away from the fitness room, elevator, and stairs. You can hear people come and go.
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  • Stayed: May 2013, traveled with family
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Thank antoniod506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 17, 2013

Thank you for sharing your experience with Best Western Plus Dorchester Hotel. All our team strives to serve our guests with care to meet everyone's needs and expections. We're located in the heart of downtown of Nanaimo right off the inner harbour, walking distance to all different kinds of shops, restaurants, and historical attractions. Nanaimo is a place where people come to visit, and decide to live because of its beauty and calm environment. Will be looking forward to welcoming you again at anytime. Thank you!

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Reviewed May 13, 2013

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Cilla250
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 15, 2013

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Reviewed May 10, 2013

I stayed here while attending a conference in Nanaimo.

The building is older but well maintained. The lobby is comfortable and there is a nice outdoor seating area on the third floor.

The service was efficient and no problem on check in or check out. The cleaning staff were very friendly and helpful.

The room was clean and reasonably quiet and what street noise did come through was tolerable. On the other hand, when someone is talking in the hall it is heard in the room.

We usually book a hotel with a restaurant so we can go down for breakfast right away. When we did so here, the cook had not shown up so there was no breakfast service. I believe this to be an anomaly but I can not comment on the restaurant as a result.

The best feature of the hotel is its value. It was a decent clean room in the centre of Downtown Nanaimo at a reasonable price. I would stay here again just for that.

  • Stayed: May 2013, traveled with friends
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Thank Disco_David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 13, 2013

Thank you for taking time to share your experience with Best Western Plus Dorchester Hotel! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Will be looking forward to welcoming you again. Thank you~

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Reviewed May 7, 2013

I stayed in this hotel in January, I felt it was lacking in atmosphere, not many peple around in the lounge or recption, the bar only opens in the evening which i found a little strange for a hotel
the room was ok, the service was ok.
I did not eat at the hotel i was reccomended the restaurant across the road, The Modern cafe, really enjoyed it.

  • Stayed: January 2013, traveled on business
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1  Thank Shipmates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this reviewResponded May 8, 2013

Thank you for taking time to share your experience with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We'll try our best to accommodate our guests with full satisfaction, we're hoping to serve you again in the future. Thank you!

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Additional Information about Best Western Dorchester Hotel

Address: 70 Church St, Nanaimo, British Columbia V9R 5H4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#3 Green Hotel in Nanaimo
Price Range: $103 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Dorchester Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more   less 
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Also Known As:
Best Western Nanaimo
Nanaimo Best Western

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